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CORPORATE OVERVIEW

customer-story-Enphase_Logo

Enphase Energy’s goal is to provide technology solutions that make clean energy accessible, reliable, and affordable to all. Their products include the world’s first solar microinverter, data collection and transmission equipment, and web-based analytics and management tools. Enphase has shipped over 16 million microinverters, and more than 500,000 residential and commercial systems have been launched in over 100 countries around the world.

CUSTOMER QUICK FACTS

Company:
Enphase Energy

Industry:
Renewables & Environment

Size:
201–500 employees employees

Users:
160 ServiceMax users

Headquarters:
Petaluma, California

Website:
http://enphase.com

"Over the number of years, Enphase business model has changed over the years. It has required a software that is adaptable, scalable, and flexible. ServiceMax is all three."

Vineet Kapoor
CRM Application Manager

ServiceMax Customer Video: Enphase Energy

Challenge

Prior to ServiceMax, Enphase Energy was operating with an in-house legacy system. Due to its lack of automation, the system was extremely expensive. “There was a lot of pain with all the manual spreadsheets,” Kapoor explained. With over 400 workflows needing to be streamlined every day, Enphase wanted a new system that was adaptable, scalable, and flexible.

Solution

Today, Enphase is using ServiceMax service parts and reverse logistics, RMAs, and warranty management, just to name a few. They are taking raw performance data, and translating it into their work orders.

In the early stages, Enphase also took advantage of ServiceMax’s internal organizations. “We worked very closely with the end-user training team, customer success team, project management team, and implementation team to make sure we had a clear plan in place. This resulted in a flawless upgrade and training deck,” according to Kapoor.

Results

Since implementing ServiceMax, Enphase has seen a 30% in O&M cost reduction. Their proactive behavior is not only saving them money, but increasing customer satisfaction as well. With ServiceMax, technicians are empowered to fill work orders before customers even know there is an issue.

Not only are technicians creating happier customers, but they’re creating new revenue streams as well, such as selling extended warranties on-site. “ServiceMax really came as a savior,” says Kapoor.