Training Delivery

CUSTOMER

SERVICEMAX

What's Happening (Customer)

Ensure all participants are scheduled for appropriate training sessions
Ensure that leadership is present to learn and support training rollout
Provide training logistics for all sessions
Ensure that all users complete provided feedback to training experience

What's Happening (ServiceMax)

Deliver Training
Conduct Surveys
Capturing user feedback, questions & enhancement requests

Resources (Customer)

PM & Project Core Team
Management/Leaders
Users by Role

Resources (ServiceMax)

Education Consultant

Risks (Customer)

Training will be disorganized and ineffective without proper planning and internal support
Poor user adoption

Risks (ServiceMax)

Poor customer adoption reflected in our survey results

DOCUMENTS

Education Blogs:
Trainer/Facilitator Preparation Checklist