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Training Delivery

Execute training sessions by role for all customer users

guy-black-icon CUSTOMER
servicemax-black-icon SERVICEMAX
What's Happening (Customer)
  • Ensure all participants are scheduled for appropriate training sessions
  • Ensure that leadership is present to learn and support training rollout
  • Provide training logistics for all sessions
  • Ensure that all users complete provided feedback to training experience
What's Happening (ServiceMax)
  • Deliver Training
  • Conduct Surveys
  • Capturing user feedback, questions & enhancement requests



Resources (Customer)
  • PM & Project Core Team
  • Management/Leaders
  • Users by Role
Resources (ServiceMax)
  • Education Consultant


Risks (Customer)
  • Training will be disorganized and ineffective without proper planning and internal support
  • Poor user adoption
Risks (ServiceMax)
  • Poor customer adoption reflected in our survey results


book-icon DOCUMENTS

     

    Education Blogs:
    Trainer/Facilitator Preparation Checklist