ServiceMax from GE Digital

Training Initial Development

Development & sharing of foundational training materials for customer

guy-black-icon CUSTOMER
What's Happening
  • Provide common terminology from existing system compared to ServiceMax terminology
  • Participate in training review of basic system knowledge and introduction to foundation training materials
  • Review & provide feedback on foundational training materials
Resources
  • Project Manager
  • Training Coordinator and/or Lead
Risks
  • Missed opportunity to share customer specific knowledge to be used in custom training materials may result in misunderstanding for end users
  • Unprepared for next steps in training process without basic ServiceMax knowledge
servicemax-black-icon SERVICEMAX
What's Happening
  • Develop Navigation Basics training for customer
  • Develop Device Basics and Navigation training
  • Conduct foundational review call with customer to review system basics and materials


Resources
  • Education Consultant

Risks
  • Unable to meet initial education milestones