Training Initial Development

CUSTOMER

SERVICEMAX

What's Happening (Customer)

Provide common terminology from existing system compared to ServiceMax terminology
Participate in training review of basic system knowledge and introduction to foundation training materials
Review & provide feedback on foundational training materials

What's Happening (ServiceMax)

Develop Navigation Basics training for customer
Develop Device Basics and Navigation training
Conduct foundational review call with customer to review system basics and materials

Resources (Customer)

Project Manager
Training Coordinator and/or Lead

Resources (ServiceMax)

Education Consultant

Risks (Customer)

Missed opportunity to share customer specific knowledge to be used in custom training materials may result in misunderstanding for end users
Unprepared for next steps in training process without basic ServiceMax knowledge

Risks (ServiceMax)

Unable to meet initial education milestones

DOCUMENTS

Education Blogs:
Training to Different Learning Styles
7 Tips for Effective Training