UAT Readiness

CUSTOMER

SERVICEMAX

What's Happening (Customer)

Provide UAT platform/tool information
All testers to review Elements of Success UAT video series
All testers participate in UAT training
Report Developers and Admins participate in FSAW Advanced and Governance modules, if applicable to training plan

What's Happening (ServiceMax)

Gain knowledge of customer UAT platform/tool and process for testing
Refer all UAT users to Elements of Success-UAT training material links in training plan
Develop & deliver UAT training for team
Conduct FSAW-Advanced and Governance modules is applicable in training plan

Resources (Customer)

Project Manager
Administrators
Testers
Training Coordinator and/or Lead

Resources (ServiceMax)

Project PM
Education Consultant

Risks (Customer)

Unprepared testers will lead to delays in testing, ineffective feedback and need for additional testing
Ineffective UAT will lead to scope creep, uncertainty in the system and adoption success
Lack of advanced reporting knowledge may hinder the ability to create and use reporting effectively to improve the business and adoption

Risks (ServiceMax)

Project delays and additional costs may apply if UAT is not effectively planned, communicated and executed
Without full understanding of reporting the customer will miss opportunities for effective reporting for their business

DOCUMENTS

Videos:
Elements of Implementation Success: UAT - 4 parts

Education Blogs:
What is User Acceptance Testing (UAT) Important?