ServiceMax from GE Digital

UAT Readiness

Develop and deliver UAT training support

guy-black-icon CUSTOMER
What's Happening
  • Provide UAT platform/tool information
  • All testers to review Elements of Success UAT video series
  • All testers participate in UAT training
  • Report Developers and Admins participate in FSAW Advanced and Governance modules, if applicable to training plan
Resources
  • Project Manager
  • Administrators
  • Testers
  • Training Coordinator and/or Lead
Risks
  • Unprepared testers will lead to delays in testing, ineffective feedback and need for additional testing
  • Ineffective UAT will lead to scope creep, uncertainty in the system and adoption success
  • Lack of advanced reporting knowledge may hinder the ability to create and use reporting effectively to improve the business and adoption
servicemax-black-icon SERVICEMAX
What's Happening
  • Gain knowledge of customer UAT platform/tool and process for testing
  • Refer all UAT users to Elements of Success-UAT training material links in training plan
  • Develop & deliver UAT training for team
  • Conduct FSAW-Advanced and Governance modules is applicable in training plan
Resources
  • Project PM
  • Education Consultant


Risks
  • Project delays and additional costs may apply if UAT is not effectively planned, communicated and executed
  • Without full understanding of reporting the customer will miss opportunities for effective reporting for their business