Learn more about Delivery Route Scheduling Software
Are your most invaluable customers prioritized, or is the squeakiest wheel swallowing your valuable resources? Assigning jobs to field service technicians is a complex process. To ensure high efficiency while ensuring customer delight, you need to:
- Ensure jobs are assigned to technician(s) with the right skills
- Ensure that the schedules of the technicians are not unfeasible or overbooked
- Ensure that the customers adhere to appointment time windows
- Ensure that your technicians do not travel more and do not work less
- Ensure that the schedules are efficient and do not affect resolution times or customer happiness
- Ensure that priority customers receive attention first
The advanced delivery route scheduling software from ServiceMax include a remarkable UI that manages scheduling processes whether automatic, interactive or manual. ServiceMax helps to handle the schedules of both employees and partner- employed technicians. It helps in decreasing repairing time by ensuring that only right technicians are dispatched to the right job.
- Improve your dispatch operations efficiency
- Increase customer satisfaction and first time fix rates
- Improve technician's rates of utilization by expanding wrench time and lessening windshield time
- Leverage more effectively service partners of yours to decrease costs and increase service delivery
- Satisfy customer SLA commitments efficiently and on time
ServiceMax simultaneously automates schedules for numerous work orders using its interactive dispatch console having drag-and- drop element. To learn more, schedule a demo today.