What Is Digitalization in Business?

Digitalization, not to be confused with digitization or digital transformation, is the adaptation of a system or process to be operated with the use of computers and the internet. Simply put, you could say it takes a series of human-driven process events and switches it to a series of software-driven events. Digitalization doesn’t change the existing business processes, but it does improve them.

The rise of digitalization came from the acceleration and availability of new digital technologies such as cloud computing, machine learning, and artificial intelligence. Because of these new digital innovations, introducing digitalization into your business gives you the opportunity to increase productivity, efficiency, and profitability.

Our team at ServiceMax can help you find the perfect solution from our full suite of software that will allow you to take full advantage of the digitalization process: