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Field Service Manual
Glossary

Employee Satisfaction

Employee satisfaction or job satisfaction is, quite simply, how content or satisfied employees are with their jobs. Employee satisfaction is typically measured using an employee satisfaction survey. These surveys address topics such as compensation, workload, perceptions of management, flexibility, teamwork, resources, etc.

Why Does it Matter to Field Service

One of the two biggest costs to a service organization is labor, and having to recruit and train employees is a huge cost. Experienced employee retention has become a goal for most organizations as older employees retire and newer employees lack the background.