Mobile and Offline
Empower your technicians with all the tools they need to help ensure flawless field service. ServiceMax Mobile enables technicians to access all the required information from the field that include product repair records, customer service history, and product manuals/videos. This helps reduce calls to dispatchers / manufacturers and raise the first time fix rate. It helps:
- Look up trunk stock for replacement parts
- Update parts inventory in real-time
- Access parts inventory and the order parts
- Capture labor and parts used during repair and installation
With ServiceMax Offline module, technicians who do not have internet connectivity, can easily work on the local disconnected application of the ServiceMax that will synchronize when online. With a complete field service management solution, your technicians can help reduce billing and contract errors while getting the job done right and delighting customers.