ServiceMax Parts Logistics Software
'As service chains become more complex, increased visibility and operational efficiency is more integral to the success of service operations. Top performing organizations leverage enhanced service parts planning and reverse logistics capabilities (75% and 50%, respectively) to reach this heightened level of insight,' said Aly Pinder, Senior Research Associate with Aberdeen Group. 'Our recent survey, detailed in the report 'Optimizing the Service Supply Chain' , shows that these top performing organizations achieve significantly higher returns in key customer-facing and operational metrics, such as an 88% customer retention rate (versus 55% for all others) and a 32% average increase in spare parts inventory turns over the previous 12 months (versus a 2% decrease for all others).
Often broken products, and missing parts can be a major drain on your profitability, not to mention a major strain on customer relationships. However, they can also represent a great opportunity for turning things around. A hassle-free replacement and / or repair can ensure that a customer remains even more loyal to your brand, while a quick turn-around of refurbished products can positively impact your bottom line and reduce costs. Regardless of whether you implement a field service or depot repair strategy, ServiceMax enables you to resolve customer issues quickly and efficiently.
Integrated with Saleforce.com's customer relationship management (CRM) capabilities, ServiceMax offers a complete range of field service management solutions that include:
- Contract entitlements
- Scheduling & workforce optimization,
- Depot repair
- Service parts
- Reverse logistics
ServiceMax offers cutting edge capabilities that can be delivered via iPad, smartphone or laptop, real-time customer and partner portal access. All global organizations are supported with a language choices that including Spanish, German and Simplified Chinese. ServiceMax ensures that you don't over-burden your IT department or your budget.
REVERSE & SUPPLY CHAIN LOGISTICS
ServiceMax offers tracking of parts in the warehouse and ensures you are aware parts are at all times. Ensure a suitable technician with the right parts are dispatched, and obtain visibility into trunk stock. With ServiceMax you can:
- Avoid stock run outs
- Reduce overstocking
- Ensure optimal inventory levels