What Is Service Lifecycle Management??
Service Lifecycle Management (SLM) is the strategic approach of aligning service parts management, technical communication, field service management, and product support operations to help businesses recognize their gross income potential and deliver unrivaled value to customers.
What You Need To Know About SLM?
SLM experienced significant growth in popularity and has become a valuable strategy for businesses facing increasingly tight profit margins. This is because Service Lifecycle Management makes it easier for businesses to provide a seamless experience across every customer touchpoint in the service lifecycle. Some of the other benefits include: faster service, lower maintenance costs, improved asset uptime, reduced risks, and enabling new service business models.
Not to say it is easy to align the people, processes, and technology required to optimize the approach, because it is difficult. However, it is not impossible. For many, SLM is difficult to execute properly, because of the inability to find a solution that offers the right fit.
With ServiceMax you’ll be able to utilize our SLM software to manage your service parts, deliver up-to-date service information, predict potential problems, and prevent future product failure. Our service lifecycle management solution is customized to your business and will grow with your business.
Additional Solutions Supporting SLM