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Field Service Manual
Glossary

Supply Chain

Supply Chain is the entire production to distribution process. A supply chain is a system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer.

Why Does it Matter to Field Service

Supply chain is integral in ensuring the field service organization has the right parts in the right place at the right time.  A technician is less productive when they have to wait for a part to arrive on-site to fix the installed product.  The First time Fix rate is severely impacted if the right parts are unavailable, and the customer satisfaction and NPS scores will go down because the FSE is unable to fix their problem.