It's All About Everyone's Success

ServiceMax is focused on ensuring the success of our customers, consulting partners, and all who are involved in field service. In order for your field service organization to be as effective as possible, it is crucial that you develop a deep and relevant set of domain expertise.

The ServiceMax Field Service University courses 1 & 2 are part of this domain training. FSU001 & FSU002 courses are delivered via a mix of online eLearning and a 2-day intensive workshop designed for those who are required by their organization to be certified in the field service domain, or those who are simply looking to expand their knowledge in the industry.

In FSU001, you will learn the basics of field service—everything from terminology, to roles, service types, connections to other organizations, and the key metrics used to manage and run the business.

In FSU002, you will learn advanced topics of field service—everything from building a business case for service value realization, to service strategies, advanced metrics and KPI’s, optimization, the service/supply chain connection, and reporting for business value.

Throughout the courses, you will be exposed to specific examples and use cases that will help reinforce and add to your understanding of the organizations that keep our world running every day. The structured training is designed to take users through guided interactive exercises in order to provide participants with measurable, attainable, and repeatable skills that will be replicated in your ServiceMax field service management environment.

ServiceMax Virtual Ride Along: Experience a Day in the Life of a Field Service Engineer

Join a technician on a virtual ride along as you complete work orders, return to the depot for parts, and meet the service team that makes it all possible!

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Basics of Service – Certification Level 1 (FSU001)

We’re committed to expanding the world’s knowledge of field service, so we offer access to our FSU001 course as a FREE online eLearning tool.

  • FSU001 Agenda
  • On-demand via easy to use learning platform
  • Exam administered online
  • Level 1 Certification achieved with a passing score of 75%
  • Price: FREE
Advanced Service Topics - Certification Level 2 (FSU002)

To build on your knowledge of field service, we offer an instructor-led two-day course that enhances your learnings from FSU001.

  • FSU002 Agenda
  • 2-day onsite instructor led course (8:00am - 5:30pm)
  • Courses offered in multiple regions
  • Level 2 Certification achieved with a passing score of 75%
  • Price: $2,200 USD per person
*all details subject to change
Updated Course Schedule is Coming Soon!
2017-2018 Field Service University (FSU002) Course Schedule
Dates Location Registration
Coming Soon!

To inquire about a private course at your location, or for additional details, please contact us at: