Electra Selects Predix ServiceMax to Support Its Service Community, Driving Customer Satisfaction and Growth

Predix ServiceMax expected to drive substantial growth, increase in first time fix rate, reduce leakage, and support collaboration and cross skilling across Electra’s service community

October 08, 2018 05:00 AM Eastern Daylight Time

LONDON--()--Construction and facilities management leader, Electra Ltd, one of Israel’s largest companies, has selected Predix ServiceMax field service management software to support Electra’s service community, including an Internet of Things (IoT) initiative. The initiative enables preventative maintenance solutions and remote monitoring of thousands of devices for selected Electra customers. The Predix ServiceMax solution will further increase Electra’s customer service levels, enable better job allocation for approximately 2,000 field service engineers, and connect the company’s service community - comprising field service engineers, subcontractors, customers and IoT devices from multiple business units – for a holistic view around collaboration, service levels and cross skilling of resources.

“Predix ServiceMax gives us a mature, dynamic solution for extending our service community initiatives and our move toward IoT and proactive maintenance across our 11 divisions,” said Eyal Tuchman, Vice President and Chief Operating Officer for Electra Ltd. “It will also help us ensure we are sending the right engineer with the appropriate skills and training based on the device, division and location, as well as supporting cross skilling of resources in different disciplines. Field service is absolutely core to our business and underpins our reputation, growth and customer satisfaction.”

Spencer Earp, Senior Vice President, Global Sales for ServiceMax from GE Digital added: “Supporting Electra’s technicians, assets, and service community enables ServiceMax to further deepen its expertise through cutting edge use-cases in facilities management, HVAC and elevator service management, and extends our presence across Israel.”

Electra is working with ServiceMax for local implementation, which will be deployed to field service engineers on android mobile phones. The first wave is expected to go live in January 2019, followed by wider roll out over the next eighteen months. Moving forward, Electra will be looking to incorporate further automation into its service processes.

About Electra Ltd

Electra was founded in 1945. It is traded on the TASE and included in the TA-125 Index, Electra specializes in four core fields: Contracting, and infrastructure; Facility management; Development of real estate projects; Concessions (PPP). Turnover: Approx. USD 1.8 billion. Order Backlog: Approx. USD 3 billion. Employees: 9,400. For more information, visit

About GE Digital

GE Digital is reimagining how industrials build, operate and service their assets, unlocking machine data to turn valuable insights into powerful business outcomes. GE Digital’s Predix portfolio – including the leading Asset Performance Management and Field Service Management applications – helps its customers manage the entire asset lifecycle. Underpinned by Predix, the leading application development platform for the Industrial Internet, GE Digital enables industrial businesses to operate faster, smarter and more efficiently. For more information, visit



Devonshire Marketing Consultants for Electra Ltd
Vanessa Land
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