London, UK, 26 September 2016. -- ServiceMax, the leader in cloud-based field service management solutions, today announced that Fourteen IP, specialists in voice and data solutions for the Hospitality Industry, is using the ServiceMax platform to win new business, help fuel its expansion into North America, and increase the level of detailed reporting for customers.
With 40 field service technicians across Europe, the company supports 300 of the world’s leading 4 and 5 star hotels for prominent hotel groups such as Marriott, Hilton, Mandarin Oriental, Rosewood Starwood, Four Seasons, Kempinski, Soho House, and Red Carnation to name a few. Fourteen IP specialises in the design, deployment and support of converged network solutions and the management of third party applications and services on a hotel network. Service, maintenance and repair are critical components of the business demanding 24/7 x 365 support.
“We initially deployed ServiceMax back in 2010 onto iPads to automate and streamline our paper-based processes, creating greater visibility for both our technicians and customers,” said Lisa Hough, Head of Support Services for Fourteen IP. “However, more recently we’ve found that the ServiceMax platform is also helping us to secure new business. The very fact that we have such a sophisticated intelligent field service management platform in place has been the deciding factor in a number of new contracts for us, and we often give our prospects a ServiceMax demo of how their service jobs would be handled through the system. It gives customers an even greater level of confidence in working with us.”
ServiceMax was initially deployed to replace a fax-based, manual process. Thanks to the automation, the company was immediately able to save £30,000 by eliminating a data entry role, saw a return on investment within the first year, has reduced manual work orders by 30 minutes per engineer per day, reduced reporting time by 15 minutes per report, and decreased the number of inbound customer queries against chargeable work from 30 to just 3 per year.
Fourteen IP is currently in the process of expanding its presence from Europe to the USA, with ServiceMax playing a central role in both the service and support of its existing customer base, as well as in helping to actively win new business. About Fourteen IP
Fourteen IP is a Systems Integrator specialising in voice and data solutions for the Hospitality Industry. With more than 25 years’ experience, the company offers a comprehensive portfolio of Infrastructure and fraud management solutions, as well as providing full fixed line and voice and data services. With more than 300 customers, including the world’s leading 4 and 5 star hotels, Fourteen IP is widely recognised as a leader in hotel engineering services by both competitors and customers, and is committed to delivering exceptional service through cost effective, innovative solutions that support businesses 365 days a year.www.fourteenip.com About ServiceMax
ServiceMax leads the massive global industry of field service management software -- an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.servicemax.com
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