Press Release

Leading Companies Select ServiceMax to Cut Costs, Drive Profits and Retain Customers

ServiceMax Increases Customer Base by 200%

SAN MATEO, CA — ServiceMax, the first and only provider of on-demand field service solutions, today announced that the company has more than tripled its customer base in the past six months, despite a challenging economic environment. Thousands of subscribers across the globe now use the ServiceMax Suite to optimize their field service operations.

Companies of all sizes are deploying ServiceMax to streamline field service processes while simultaneously cutting costs, improving customer service and tapping into revenue opportunities resulting from improved service operations. A number of high tech, life sciences and consumer products companies have all recently chosen ServiceMax’s cost-effective solution, which offers world-class reliability and complete field service functionality in a software-as-a-service (SaaS) model. New customers include:

CWS-boco International, a global provider of textile services, washroom hygiene and mats, selected ServiceMax to manage complex service process logistics throughout China, including stock room management, repair and installation history and route scheduling. The company deployed ServiceMax in 30 days for some of its service lines and is now expanding the use of the ServiceMax Suite to all its other service lines in China, where the company has large growth plans.
MS Inspection and Logistics, a leading provider of outsourcing services to the automotive industry, teamed with ServiceMax to automate paper-based operations, provide customers with valuable logistics and inspection information and gain greater insight into customer needs.
Solta Medical, a global leader in medical aesthetic solutions, chose ServiceMax to ensure its field service organization provides unsurpassed support to a fast-growing base of physician and aesthetic practice customers.
Other new ServiceMax customers include DuPont; Teranex, a leader in high performance video processing solutions for broadcasters; Zamil Coolcare, a provider of comprehensive post-sale services to the heating, ventilation and air conditioning industry; RS&A, a leading provider of oncology equipment sales, parts and service; AVI-SPL, an international integrator of audiovisual systems and services; MS Companies, a value-added outsourcer of assembly, material handling, transportation & warehousing services; and Activu, a provider of turnkey information video display wall systems.

“ServiceMax has had a phenomenal year. The momentum we’re seeing, even in a down economy, confirms that companies have been hamstrung by old systems that can’t deliver the functionality they need. Field service teams need mobile access, they need partner portals, they need a complete and integrated solution, and they need cloud computing,” said Dave Yarnold, CEO, ServiceMax. “We’re fueling a revolution in Field Service and we expect the momentum to continue.”

ServiceMax is Transforming Field Service
ServiceMax Suite is the first and only complete, on-demand solution for post-sales service, field service, and strategic service chain management. The suite helps organizations increase both revenue and customer satisfaction by streamlining and optimizing all field service activities. Built and delivered as a native cloud application, ServiceMax customers are up and running quickly with a simple, pay-as-you-go software-as-a-service (SaaS) solution that is completely integrated with their CRM. ServiceMax customers include large enterprises like DuPont and smaller companies like Everyday Wireless and AdvantaClean. ServiceMax is headquartered in Santa Clara, California.