Pleasanton, CA – March 27, 2012 – Today, ServiceMax, the award-winning creators of the first and only complete suite of cloud-based, mobile and social field service applications, announced the release of ServiceMax Spring ’12. The latest release introduces three new ServiceMax product offerings that extend the social and mobile capabilities of ServiceMax: ServiceMax Mobile, ServicePulse and ServiceMax Orange for small and midsized businesses.
Our end-users impact their company’s brand every day by delivering exceptional service to their customers, and ServiceMax Spring ’12 provides two essential capabilities that make good field service organizations great ones: mobility and social collaboration in the cloud,” said Dave Yarnold, CEO of ServiceMax. “We have also seen growing numbers of small and midsized businesses recognizing the need for tools to effectively manage their service business. ServiceMax Orange is tailored to their needs with streamlined deployment, and the functional depth necessary to run a real service organization.
ServiceMax currently empowers more than 150 companies of all sizes to successfully manage the entire service lifecycle. With ServiceMax, field service organizations can efficiently reach their optimal service maturity level to achieve the most productive and lucrative relationships with their customers.
ServiceMax Mobile, comprised of ServiceMax for iPad, ServiceMax for Smartphones and ServiceMax for Laptops, gives technicians, managers and executives anytime, anywhere access to ServiceMax via the mobile device of their choice. ServiceMax for Smartphones is available on multiple mobile platforms including iOS, Android and BlackBerry. ServiceMax for Laptops and iPad offer full ServiceMax suite functionality and offline capabilities with one-click sync when the technician is back in network range.
One of McKinley’s key goals is to keep our customers and employees happy, and ServiceMax Mobile is helping us accomplish both,” said Kevin Rusin, CFO of McKinley Equipment. “Moving away from a paper solution and equipping all of our technicians with an iPad is transforming the way we deliver service and positively impacting our brand every time a technician interacts with a customer.
ServicePulse provides real-time collaboration and visibility to the entire field service organization. Technicians can collaborate instantly with the entire company bringing the collective intelligence of their organization with them on every work order resulting in significantly increased first-time fix rates. ServicePulse functionality can also be extended externally to customers, facilitating real-time customer communication and collaboration.
ServicePulse gives everyone, from technician to CEO, visibility into the entire service organization via ServicePulse Ticker, allowing real-time tracking of work orders, products, people, customers and more. ServicePulse also employs machine-to-machine communication and remote device monitoring so installed products automatically communicate problems, enabling new levels of proactive customer support and increased revenue opportunities. With ServicePulse, it’s not about “being social,” it’s about efficiency and delighting customers.
When Elekta’s field service workforce is geographically scattered at customer sites, they use ServicePulse to communicate in real-time with each other and our entire organization to solve customer problems faster,” said Liz Anderson, systems manager of operations at Elekta. “We have seen remarkable adoption of ServicePulse among our field service engineers who have realized the immense value of collaboration in field service.
ServiceMax is also announcing ServiceMax Orange, a fast, easy way for small businesses to rethink their field service operations. With just three weeks of training and zero implementation costs, businesses can be up and running with best-practice workflows based on more than 150 field service implementations. ServiceMax Orange combines the rich capabilities of ServiceMax’s field service solution with the specific needs of smaller firms, including scheduling, work order management, installed base and entitlements, ServicePulse and ServiceMax for iPad.
If you would like to learn more about ServiceMax Orange, please join us on April 5, 2012, at 10 a.m. PDT for a free webinar. RSVP here: https://www1.gotomeeting.com/register/360832592
ServiceMax Spring ’12 is now generally available and also includes the following updates:
Addition of new languages to support global expansion including Chinese (traditional & simplified), Japanese, German and Spanish
User experience improvements to the ServiceMax Dispatch Console
Enhancements to Service Flow Manager including advanced search capabilities
Single sign-on access to the new online ServiceMax Customer Community