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ServiceMax Opens Japanese Office to Scale Asian Operations, Accelerate Growth

Customers TopCon Corporation, Screen Graphic and Precision Solutions, and Techno Toppan Forms select ServiceMax as first adopters


PLEASANTON, Calif. — October 6, 2015 — ServiceMax, the leading field service management solution for a new era of business, today announced the opening of its newest office in Tokyo, Japan. The office accelerates global growth for ServiceMax, which saw 200 percent year-over-year revenue growth last year in Europe.

Along with the office opening, ServiceMax announced three initial customers in Japan —TopCon Corporation, Screen Graphic and Precision Solutions, and Techno Toppan Forms.

The International Trade Administration of the U.S. Department of Commerce named Japan the number one market for cloud services this year, citing a Gartner projection that by 2018 the Asia Pacific and Japan (APJ) region will account for $11.5 billion in total cloud services spending.

The Tokyo office opening comes after 15 months of market research and development of a Japanese product by ServiceMax. In that time, the company also developed local resale, implementation, and consulting partners such as iSiD, TerraSky, Comture, TOPPAN, Pactera and also an alliance partnership with PTC Japan.

“For years, we’ve been doing business in Japan, so we couldn’t be more excited by the opportunity to have a larger presence here,” ServiceMax CEO Dave Yarnold said. “Japan has embraced cloud computing and service excellence in a way that makes it a perfect market for us, and along with our customers, we’re committed to delivering flawless field service in this country.”

The Tokyo office joins ServiceMax offices in Pleasanton, Calif, London, U.K., and Bangalore, India.

About ServiceMax

ServiceMax leads the massive and global industry of field service management software -- an  $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length — from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.servicemax.com