PLEASANTON, Calif., May 5, 2015 — ServiceMax, the field service management solution for a new era of business, today announced a partnership with PTC Inc.(NASDAQ: PTC) in which both companies will provide customers with a seamlessly integrated product that combines modern field service management with connected device management for remote, predictive, and proactive service delivery.
Through this partnership, ServiceMax and PTC will co-develop products, co-market and co-sell each other’s offering to enable businesses to use a single, seamless solution for managing and acting on data generated by the burgeoning Internet of Things (IoT).
“This is a new era of business for the field service management industry,” ServiceMax CEO Dave Yarnold said. “Success won’t come from access to product performance data alone but from the ability to act on that data to deliver flawless service. Leading companies will move to outcome-based service offerings for the growing number of smart, connected devices. ServiceMax is an essential component of the changing service economy.”
ServiceMax will pair their leading field service management platform with PTC’s ThingWorx — the world’s first complete IoT platform — giving customers everything they need to redefine field service. In this new world of service, if a machine connected to an IoT platform experiences a problem, the platform will analyze the data and determine if the machine needs servicing. ServiceMax would assign the most qualified technician to the machine via their tablet or smartphone. Once onsite, viewing all the diagnostic and performance information downloaded from the cloud, the technician can quickly restore the machine to full performance.
“Connected products create additional value when aggregated into an information ecosystem, control of which takes precedence over control of any single element, and CIOs should leverage this opportunity to drive competitive advantage," said Stephen Prentice, Gartner, Inc. (Dematerialization and Digital Disintermediation Build on the Democratization of Technology to Drive Further Disruption, Stephen Prentice, Gartner, Inc., Dec. 5th, 2014.)
“As more and more equipment and products have connectivity built into them, IoT will begin generating vast amounts of data about product performance and service needs,” Yarnold noted. “This moves the service model from reactive to proactive and predictive, and paves the way for companies to deliver much more reliable outcomes to customers.”
ServiceMax leads the massive and global industry of field service management software — an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length — from joining technicians on service calls to publishing the industry’s leading online publication — to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit http://www.servicemax.com.