PLEASANTON, Calif. – November 5, 2015 – ServiceMax, the field service management solution for a new era of business, today announced that it has been selected by Westmor, the industry leader in fueling equipment products and services, to replace their paper processes with a scalable, high tech solution to support the company’s rapid growth. Westmor chose to move to a cloud-based field service management solution that’s as mobile as its field technicians, in order to meet the needs of a significant number of customers located in remote areas of the United States with limited WiFi availability.
Prior to adopting ServiceMax, Westmor’s internal teams found themselves working in silos, which inhibited customer service and response efficiency. Westmor’s manual processes and lack of data made it difficult to make informed strategic investment and resource decisions, resulting in missed revenue opportunities. Westmor has witnessed a radical transformation since the implementation of ServiceMax in its daily operations. Not only do technicians and call center agents have the agility to react to customers in real time, ServiceMax also increased their field service organization’s visibility to information about parts, sales, customer, billing, and more, by consolidating it into one single resource.
“ServiceMax has enabled Westmor to operate at the next level, and elevate the professionalism of our service technicians,” said Mark Kragenbring, Field Service Operations Manager at Westmor. “We’ve already witnessed a 20 percent increase in technician utilization, 10 hours per week saved on operational productivity, increased first time fix rates, and increased customer satisfaction. Additionally, Westmor is able to handle more work orders within the same time frame and has decreased the time to invoice from 9 days to 1 day. As Westmor continues to grow our geographic regions, the use of ServiceMax makes our processes scalable. Technicians and call center agents can react to customers in real time, and we can continue to distance ourselves from our competitors.”
ServiceMax leads the massive and global industry of field service management software -- an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.servicemax.com.
Headquartered in Morris, Minnesota, Westmor Industries is a rapidly growing, ASME certified company which engineers and manufactures fuel transportation, storage equipment and parts. The 40-year-old company serves customers in industries including petroleum, propane, alternative fuels, aviation, agriculture and government agencies. In addition, Westmor operates facilities in Minnesota, Iowa and Wisconsin with repair and install teams serving the Midwestern United States and beyond. Contact Westmor Industries at 3 Development Drive, Morris, MN 56267, call (800) 992-8981 or email firstname.lastname@example.org for more information.