ServiceMax Sub-Processor List

NOTICE: Some countries place conditions and restrictions on use of map technology. Customers are solely responsible for using map technology that is permitted where the Customer intends to operate and for providing all necessary notices to, and obtaining any necessary consents from, the individuals whose personal information (including, without limitation, geolocation) is included in, or processed in connection with, map technology.

A. Google

ServiceMax enables Google Maps in the following ServiceMax products:

• Core
• Dispatch Module
• Engage
• Field Service Application mobile application
• Go mobile application
• Service Board
• Service Optimization (aka Optimax)

Google Terms. ServiceMax has developed a Google Maps API implementation. The Google Terms of Service and the Google Maps Additional Terms of Service apply to Customers’ use of Google Maps.

If ServiceMax has enabled customers to utilize their own license for Google Maps, then customers are responsible to comply with the terms that they have with Google for use of Google Maps in connection with ServiceMax products.

Customers using Google Maps must notify their users, via the Customer’s privacy notice, that the Google Maps API(s) may be used in connection with certain products, and incorporate by reference Google’s then current Privacy Policy. The Customer’s privacy notice must notify users of the collection of geo location data.

B. GraphHopper

Schedule Optimization (aka Optimax) default map provider is Graphhopper. Graphhopper’s TomTom End User License Agreement and the GraphHopper privacy policy applies to Customers’ use of Graphhopper products. Customers may provide their own license key to use Graphhopper, and in that case, Customers are fully responsible for complying with their applicable Graphhopper terms.

C. MapBox

Service Board default map provider is MapBox. MapBox processes Personal Data pursuant to the MapBox Data Processing Addendum. Customers may provide their own license key to use MapBox, and in that case, Customers are fully responsible for complying with their applicable MapBox terms.

Sub-Processor List