See how Topcon Medical uses ServiceMax for better visibility across its organization
In service, visibility and access are priceless. Nothing has the potential to frustrate and disappoint your customer more than a support engineer or call center agent who doesn’t know the details behind their issue – their service history, products installed and preferences. ServiceMax gives you a 360 degree view of the customer, and with connected products delivers unfettered access to monitor devices remotely. You know the exact where, when and how of serviceable products, so customers stay happy and you stay profitable.