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What do smart, connected products do for your business?

Customer Satisfaction
Technician Productivity

A visible, connected installed base has the power to fundamentally change the way you deliver products and services. Outages and downtime are minimized, calls to the service desk to log a “case” become obsolete, and most importantly, your customer stays delighted. In fact, the average ServiceMax customer increases customer satisfaction by 11%* and increases technician productivity by 19%*.

*Average ServiceMax customer results, based on a survey conducted in 2018.

Solutions to Improve Customer Experience

ServiceMax Customer Video - Topcon Medical Systems

See how Topcon Medical uses ServiceMax for better visibility across its organization

In service, visibility and access are priceless. Nothing has the potential to frustrate and disappoint your customer more than a support engineer or call center agent who doesn’t know the details behind their issue – their service history, products installed and preferences. ServiceMax gives you a 360 degree view of the customer, and with connected products delivers unfettered access to monitor devices remotely. You know the exact where, when and how of serviceable products, so customers stay happy and you stay profitable.

Connected Field Service

Elevate to proactive service for greater productivity and better products

Your flagship product just sent an alert from the customer’s location, it’s failing, downtime is imminent, but you don't worry. You have all the information you need to diagnose the issue, automate a detailed work order, send an engineer and fix the problem before it ever becomes one. Sound too good to be true?

Well, the future of field service is here. Together with PTC Thingworx, ServiceMax delivers the first ever connected field service product

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Learn how ServiceMax Field Service can help you, perfect field service, grow revenue and delight your customers.

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