Hotline Groups
Hotline Groups enable technicians to get immediate help from remote experts, as well as easily contact specific departments. This cuts down on the number of emails, phone calls and rogue group conversations that create noise and distractions for technicians while on the job. Whenever a technician needs to talk with a specific type of person, such as a product expert, dispatcher, or HR staff member, they simply send a message to the corresponding Hotline Group, and a Hotline staffer or a chatbot picks up the request. To send a request to a group, it is not necessary to be a member of it.