Visualize how your workforce is communicating and understand the specific patterns and trends that affect operations with internal communication analytics. The Network Map delivers a complete visual of how different groups and teams interact within the organization. This data allows you to identify disconnected field technicians, map performance against communication habits, and understand the organizational structure based on actual communication patterns.
Group reports show the level of user activity broken down by type of group: Official, Ad Hoc, and unnamed Ad Hoc groups. This allows you to understand which topics are most pressing among field teams and which teams or regions communicate the most or least, which can then be correlated to performance. Tracking the creation of Ad Hoc groups is especially useful in proactively solving front-line issues that haven’t made their way to corporate or management teams.
Internal Communication Analytics
- Group creation
- Group growth
- Group engagement
- Frequency of interaction
- Intensity of interactions