ServiceMax Certification validates application expertise to help administrators highlight in-demand skills and configure and maintain the application. Start your ServiceMax Administrator certification journey to showcase your foundational understanding of the Asset 360 product.

Certification Course Offerings

Looking to certify in the Asset 360 product? Start with Asset 360 for Administrators Certification Course, then when you're ready, take the Asset 360 Certified Administrator Exam (A360ADM)

About the A360ADM Course

  • Fundamental-level course
  • Intended for administrators and implementors who seek an overall understanding of Asset 360 functionality
  • Designed to assist with the initial setup and management of the application
  • Version: Asset 360 8.0 & Lightning UI
  • Course Agenda
  • Prerequisite: Beginner Administrator Trailhead Course or equivalent knowledge

About the A360ADM Exam

  • Passing score: 75%
  • Content: 40 multiple-choice, multiple-select, and true/false questions
  • Time allotted to complete the exam: 90 minutes
  • Delivery method: online via the ServiceMax LMS
  • References: course materials and help site:
  • Prerequisite: Asset 360 for Administrators eLearning Course
  • Registration/Retake Fee: $200 USD

Self-Paced Certification Course

Asset 360 for Administrators Course and
Asset 360 Certified Administrator Exam (A360ADM)
$200.00 This course includes 1 year of access to self-paced tutorials plus one exam attempt to earn an Asset 360 for Administrators credential. One attempt per purchase.

Maintain Your Certification

**New 2023 Certification Maintenance Updates**
In order to maintain your A360ADM certification, you must successfully complete a yearly certification release maintenance course and exam in Litmos. If you do not pass your yearly maintenance exam by the November 15 deadline, your A360ADM certification will expire. Refer to the table below for details.

When the release course with exam is published, you will receive an email from with all the necessary details to complete your maintenance. While helpful, you should not rely only on these email notifications; it is your responsibility to complete your maintenance course by the published deadline.

Individuals who obtain an A360ADM certification prior to Nov 15th of each calendar year will be required to complete the annual certification maintenance course and exam for that calendar year.

If you obtained your A360ADM certification on or before Nov 14, 2023 you would need to complete the Asset 360 2023 Certification Maintenance course and exam by Sep 5, 2024 to maintain an active certification.

If you obtained your A360ADM certification on or after Sep 5, 2024 your first certification maintenance requirement will be the Asset 360 2024 Certification Maintenance course and exam by March 12, 2025 to maintain an active certification.

Asset 360 2024 Certification Maintenance 10.0, 11.0 Sep 12, 2024 Mar 12, 2025
Asset 360 2023 Certification Maintenance 8.0, 9.0 Nov 15, 2023 Sep 5, 2024

About the Yearly Maintenance Course + Exam

  • Course Content: administrator focused demo videos of new release features
  • Exam Content: multiple choice & true/false questions (number of questions may vary based on the release content)
  • Passing Score: 75%
  • Number of Exam Attempts: 3 attempts to pass the maintenance exam
  • Completion Deadline: Nov 15th
  • Delivery Method: online via the ServiceMax LMS system
  • Registration Fee: $0 USD

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