ServiceMax Certification validates application expertise to help administrators highlight in-demand skills and configure and maintain the application. Start your ServiceMax Administrator certification journey to showcase your foundational understanding of the Asset 360 product.

Certification Course Offerings

Looking to certify in the Asset 360 product? Start with Asset 360 for Administrators Certification Course, then when you're ready, take the Asset 360 Certified Administrator Exam (A360ADM)

About the A360ADM Course

  • Fundamental-level course
  • Intended for administrators and implementors who seek an overall understanding of Asset 360 functionality
  • Designed to assist with the initial setup and management of the application
  • Version: Asset 360 Spring '22 & Lightning UI
  • Prerequisite: Beginner Administrator Trailhead Course or equivalent knowledge

About the A360ADM Exam

  • Passing score: 75%
  • Content: 40 multiple-choice, multiple-select, and true/false questions
  • Time allotted to complete the exam: 90 minutes
  • Delivery method: online via the ServiceMax LMS
  • References: course materials and help site:
  • Prerequisite: Asset 360 for Administrators eLearning Course
  • Registration/Retake Fee: $200 USD

Self-Paced Certification Course

Asset 360 for Administrators Course and
Asset 360 Certified Administrator Exam (A360ADM)
$200.00 This course includes 1 year of access to self-paced tutorials plus one exam attempt to earn an Asset 360 for Administrators credential. One attempt per purchase.

Maintain Your Certification

Asset 360 Winter '23 Nov 7, 2022 April 6, 2023
Asset 360 Summer '22 July 5, 2022 Nov 4, 2022
Contract and Warranty Stack Ranking
Contract Entitlement - Configuration Improvements
Interactive Entitlement - Filtering Improvements
Contract Plans - Applicable Contract Line Products
Asset Notification on Asset Hierarchy
User Filters and Enhanced Search on Asset Hierarchy
Asset Hierarchy Enancements
Asset Timeline - User Filters
SPM - Expression Based Mapping
Summer '22 for Certification Maintenance Exam*
Modules marked with an * are required to maintain an active certification.
Ensure you are logged into Litmos prior to clicking the links above.
Link access is only available to active certified individuals.

About the Maintenance Exam

  • Passing Score: 75%
  • Delivery Method: online via the ServiceMax LMS system
  • Content: 5-10 multiple choice & true/false questions (number of questions may vary based on the release content)
  • 3 attempts to pass the maintenance exam
  • Completion Deadline:  launch date of the subsequent release
  • Registration Fee: $0 USD

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