Adoption Success with
Your Choice in Training Engagement

Software adoption is an ongoing endeavor and it impacts the success of every system deployment. At ServiceMax, maximum adoption is the main goal for all education engagements. We understand that the path to success is different for each organization, given unique learning needs and preferences. That’s why we offer flexible education options for end-user training.

Role Based End User Engagement

All training engagements focus on the fundamentals of software—terminology, basic system navigation and how the application features are used. Rarely do you get the full picture of “a day in the life” for every person who’ll come to rely on the system. Here at ServiceMax, we believe that showing people how they work within the system, case-by-case for the roles they play is the key to understanding the impact they’ll have. With a tried and tested process for role-based training, your ServiceMax learners understand how they affect business processes efficiencies and the success of others on their team.

Training is essential—that's why many organizations have to decide on which type of training engagement is best for their organization.

Here are some questions to ask yourself when you make the big decision.

1. What is my training budget for this implementation?
2. Will this be a regional or global rollout?
3. What is the timeline for the training effort?
4. Should I have a dedicated training resource that can develop and deliver this content?

Field service organizations may opt for only one of the two options or both depending on the size of their ServiceMax deployment plans. The following table provides details on the user engagement options.