Ready to learn more? We've got plenty of resources to help you dig in deeper.

Webinar
Drive Operating Performance and Manage Compliance with Salesforce and ServiceMax Asset 360

211203

  • Productivity / Efficiency / Operation Excellence

Medical Device Manufacturers require an end-to-end customer execution solution on a unified platform to ensure quality patient experiences.

Webinar
Using a 360 Asset View to Drive the Circular Economy

211122

  • Thought Leadership
  • Service Transformation

There is a huge opportunity for companies to move towards circular and more sustainable business model approach, but at the same time, there are many challenges that can prevent organisations to understand and leverage the benefits that this transformation can take.

Webinar
ServiceMax Asset 360 Winter '22: Product Release Webinar

211115

  • Product Launch

The Winter '22 release of Asset 360 introduces new features that enhance sales and service interactions, new dashboards for actionable service analytics and insights, and builds on a templatized approach to service contracts and maintenance plans.

Webinar
Visualizing Integration Impact with Alcon, ProntoForms and ServiceMax

210713

  • Life Science & Medical Equipment
  • Service Transformation
  • Productivity / Efficiency / Operation Excellence

Set your sights on the latest customer spotlight webinar with Alcon, a global eye care company. Their story about achieving digital transformation for surgical asset installation and compliance is eye-opening! Don't miss it.

Webinar
6 Things Medical Device CSOs Are Doing to Stay in Business feat. Terumo BCT

210625

  • Life Science & Medical Equipment
  • Thought Leadership
  • Service Transformation

Building off the findings in the 2021 CSO Report, Terumo BCT highlights the key features of resilient service organizations and shares recommendations on where medical device leaders should focus this year.

Webinar
Proactive Maintenance Simplified

210318

  • Recorded Webinar

While some field service providers still live “on the edge” with reactive emergency responses, most have come to recognize that proactive maintenance means predictable business and revenue, more equipment uptime, and happier customers. This livecast will provide three key strategies to achieve proactive maintenance for any service organization.

Webinar
Field Service Circle – Strategy and Vision of Field Service in 2021

210218

  • Field Service Circle (FSC)
  • Recorded Webinar

What will 2021 bring to the field service industry? And how can you make sure your service business is ahead of the game?

Webinar
Is equipment the transformation consultant of the future?

210217

  • Field Service Circle (FSC)
  • Recorded Webinar

Amongst others, we approach the topic from two key angles. Firstly, from a consulting point of view with a focus on driving business value. Secondly, from a product point of view, discussing what story the asset tells and how this information allows you to be more efficient, more customer focused, and generate more revenue.

Webinar
The Customer's Voice

210217

  • Field Service Circle (FSC)
  • Recorded Webinar

The customer's voice is a driving force in the service transformation journey, we discuss why transformation is not anymore, a choice, but it is an imperative.

Webinar
Field Service Circle – 2020

210217

  • Field Service Circle (FSC)
  • Recorded Webinar

In this session of our Autumn FSC Virtual series we give the audience the opportunity to dictate the conversation. Join Coen and Sumair from our GCT team, alongside Kris Oldland from Field Service News, as they discuss the value of field service tools for technicians, the importance of human intelligence, and the move towards a “remote first” model for service.

Webinar
Listen To Your Assets - How your installed equipment assets will become your most important services consultant

201204

  • Service Transformation

The adoption of the internet of things (IoT) and the corresponding increased availability of real time asset data are enabling a transformation in the Field Services equipment and asset maintenance arena. Companies that are leveraging the ability to connect to, and pull performance data from their assets - “listening” to their assets - are finding a road map to increased confidence in their asset’s performance, a much better insight into their asset’s maintenance needs, and an understanding of how to leverage those things into more comprehensive, integrated, and valuable customer solutions. In this session we will look at the ways the organizations are learning from their install base and growing their business.

Webinar
Digital Transformation Featuring Kodak Alaris

201123

  • Customer Experience
  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow.

Webinar
Building a Resilient Service Experience with Asset 360

201120

  • Service Transformation
  • Thought Leadership

Companies across all industries are having to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations continue to rise. To succeed and remain competitive, organizations must advance beyond the standard break-fix model to ensure uptime for important assets in a safe and compliant manner. Service teams must prioritize efficient asset performance, as well as the customer experience they provide. Listen to Mark Cattini, Salesforce, Stacey Epstein, ServiceMax, and Kate Leggett, Forrester.

Webinar
ServiceMax 20.2 Release

201106

  • Product Launch

At ServiceMax we are committed to adding new features to ServiceMax Core that drive value for our customers and enable them to explore new field service use cases. In release 20.2, we deliver key innovations to help service organizations tackle challenges around field change orders.

Webinar
Digital Transformation for Long-Term Sustainability

201026

  • Life Science & Medical Equipment
  • Service Transformation

Manufacturers today face pressure to improve their customer service and productivity, while handicapped with aging technology stacks. They know they need to upgrade but are challenged on how to align their tech plans with their customer obligations. One company that faced problems just like this was GE Healthcare. GE Healthcare needed to improve the patient experience and reduce interruptions to medical care. Its mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience. With increasing demand across the product development and service delivery chain, GE Healthcare had to provide an advanced level of service to its customers.

Webinar
Making the Most of Zinc

201013

  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

Join Zinc product experts Jon Martin and Scott Ewart to learn how to best leverage Zinc across your field service organization. This is a great session for new and old Zinc users to learn how to make the most of Zinc’s unique real-time communication features. Jon & Scott will cover: product features, best practices for managing your Zinc instance, and roadmap features including remote triage and knowledge management.

Webinar
[Innovation Series] Proactive Maintenance — Simplified

200819

  • Innovation Series

Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.

Webinar
VIRTUAL FIELD SERVICE CIRCLE SUMMER SERIES 2020

200721

  • Field Service Circle (FSC)
  • Recorded Webinar

Across the last few months Field Service News in partnership with ServiceMax have hosted a series of in depth Think Tank sessions with a series of senior service leaders to dig deeper into the challenges and opportunities that our industry face currently.

Webinar
FSC VIRTUAL SUMMER SERIES - 3RD PARTY VS IN HOUSE SERVICE

200721

  • Field Service Circle (FSC)
  • Recorded Webinar

As we look at field service in this state of COVID-19, we are seeing some companies thrive, especially in the medical sector. But for most, the lockdown is causing huge strain, not only on revenue but also as companies do their best to look after their employees.

Webinar
[Innovation Series] Are Installations Piling Up? Complex Jobs Simplified!

200714

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence
  • Innovation Series

Product Focus: Project Scheduling. Key Takeaways: Understand ServiceMax’s offering for project scheduling, multi-appointment jobs, multi-resource jobs, crew management, and shift plans.

Webinar
Field Service Circle Virtual

200710

  • Field Service Circle (FSC)
  • Recorded Webinar

Since we can't meet in person, we are bringing our Field Service Circles to you. Join us for insightful conversation and collaborative knowledge sharing around Field Service during these challenging times!

Webinar
How B. Braun Ensures Regulatory Compliance

200706

  • Life Science & Medical Equipment
  • Service Transformation
  • Productivity / Efficiency / Operation Excellence
  • Customer Experience
  • Recorded Webinar

In a fast changing and increasingly complex regulatory environment, it can be difficult to ensure compliance to an ever-changing array of medical device regulations in multiple countries. To stay compliant, but also to provide global traceability and to obtain service data from its global markets, B. Braun chose the ServiceMax Field Service Software.

Webinar
20.1 Client Product Release

200701

  • Product Launch

ServiceMax's 20.1 Client product release is now available! From being able to schedule more nearby jobs, to offering faster access to knowledge when at a customer site — the new product release delivers features that help dispatchers, planners, and technicians be more effective in their jobs.

Webinar
Best Practices for Depot Repair

200629

  • Machinery
  • Mechanical or Industrial Manufacturing
  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

Join this webinar to learn about strategies that can streamline, simplify and automate your depot repair processes. Topics include: How to craft a depot repair solution that's right for your business model; Streamlining processes for efficiency; and Increasing communication with customers through automated updates.

Webinar
[Innovation Series] The Do's and Don'ts of Contractor Management

200609

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence
  • Innovation Series

Product Focus: Partner Communities. Key Takeaways: Options for handling resource crunch. Tips for reducing process complexity, communicating with contractors, measuring service quality.

Webinar
Medical Device Expert Talks: Accelerating digital transformation

200603

  • Thought Leadership
  • Service Transformation

Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.

Webinar
Service, Sustain, Succeed: How Service Keeps the World Running

200512

  • Thought Leadership
  • Connected Field Service / IoT
  • Service Transformation
  • Productivity / Efficiency / Operation Excellence

Our guest speaker, Chris Westlake, Global Process Owner of Service and Repair at Medtronic, joins Shawn LaRocco, VP of Digital Transformation at ServiceMax, to share their experience steering the service organizations during these challenging times and their perspective on the future of business. Medtronic and other medical device and life science companies are at the forefront of this crisis, working around the clock to ensure critical equipment is up and running reliably. This shock to the system has forced field service providers to re-evaluate how they run their organizations.

Webinar
[Innovation Series] Mobile For the Next Generation of Technicians

200512

  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar
  • Innovation Series

Product Focus: ServiceMax Go. Key Takeaways: Understand how mobile features like offline access, asset location and service history, connected conversations, and real-time notifications help technicians deliver faster and better service.

Webinar
Asset 360™: Foundation for the Future of Field Service Management

200427

  • Thought Leadership
  • Service Transformation

Companies servicing high value, complex, mission-critical equipment need a complete view of their assets to run a profitable business. Adopting an Asset 360™ strategy enables you to drive efficiencies in your processes and deliver maximum uptime to your customers. Watch the replay of Stacey Epstein's Asset 360™ Keynote to learn how you can increase uptime, reduce costs, and maintain compliance through an asset-centric approach.

Webinar
20.1 Release: New Features To Help You Achieve Uptime

200421

  • Product Launch
  • Recorded Webinar

Manufacturers in asset-centric industries recognize that in addition to having a comprehensive understanding of their customers, they must also have this level of understanding when it comes to their assets. This means knowing how their equipment is doing once it has left their premises, as well as enabling their workforce with the right tools to keep the equipment up and running. For asset-centric service companies, ensuring consistent uptime for customers is everything.

Webinar
[Innovation Series] 5 Proven Ways to Master Parts Management

200406

  • Service Transformation
  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence
  • Innovation Series

Product Focus: Parts Management. Key Takeaways: How ServiceMax enables you to move from break-fix to proactive maintenance and proactively manage parts, easily locate parts, manage your min/max levels, deploy Remote Triage, and more.

Webinar
[Innovation Series] Secrets of Efficient Scheduling Revealed

200316

  • Innovation Series

Product Focus: Service Board. Key Takeaways: Value of asset centricity. Three requirements necessary to make dispatchers effective and efficient.

Webinar
[Innovation Series] 3 Steps for Growing Your Contract Renewal Rates in 2020

200115

  • Innovation Series
  • Recorded Webinar

Product Focus: Service Contracts & Entitlements. Key Takeaways: Use a system and process to price & deliver service consistently. Features that help design compelling and profitable service contracts for your customers. Demonstrate value to customers as you go.

Webinar
[Innovation Series] Your 2020 Must-Haves for a Profitable Service Business

191206

  • Innovation Series
  • Revenue / Profitability
  • Recorded Webinar

Product Focus: Installed Base Management. Key Takeaways: Importance of understanding and having full visibility into your installed base. Ways to grow the topline while also cutting costs.

Webinar
[Innovation Series] How Real-Time Communication Can Supercharge Technician Productivity

191113

  • Recorded Webinar
  • Service Transformation
  • Productivity / Efficiency / Operation Excellence
  • Innovation Series

Product Focus: Zinc. Key Takeaways: Impact of real-time communication on service teams. How ServiceMax is taking advantage of new technologies including AI, AR, and bots.

Webinar
From Grease To Code: What Drives Digital Service Transformation

191109

  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

ServiceMax commissioned Forrester Consulting to examine the impact of service transformation globally — from how equipment is managed, to what workforce skills are required to maintain them, to which business models will drive monetisation and superior customer experience

Webinar
Don't Leave Techs to Their Own Devices

190717

  • Service Transformation

It's standard that everyone on your field service team has mobile devices, whether company-provided or BYOD. But, how field teams communicate and which apps they use to communicate, has not been given much attention. There is a real opportunity to move the needle on productivity levels by equipping teams with effective, purpose-built apps that help get work done.

Webinar
Remote Triage – Harness Service Data With AI to Reduce Truck Rolls

190617

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence

Every time a service technician is needlessly dispatched to a work site, or fails to complete a job during the first visit due to an unexpected problem, it cuts into your bottom line. Even service organizations that track asset movement in near real time often need help pinpointing the causes of equipment failures and deciding on the best measures to take.

Webinar
ServiceMax Launch 19.1

190520

  • Product Launch

In the quest for revenue growth, service organizations are determined to improve customer experience through innovation, ultimately increasing profitability, offering new products, and entering new markets. Critical to any service innovation undertaking is a service execution platform that is equally as innovative.

Webinar
Servicemax Field Service Management Product Demo

190424

  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

View this product demo webinar to see ServiceMax in action! On average, our customers achieve an average increase in service revenue by 10% and increased productivity by 19%. Are you ready to see how ServiceMax can help you achieve these results?

Webinar
Untapped Potential: The 5 Sustainability Opportunities for Service Execution

190401

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organisations are looking to sustainability initiatives in the first place - to increase productivity and resource utilisation, enhance speed of service delivery, and eliminate service-related costs.

Webinar
Optimizing Service Delivery for Industrial Manufacturers and Asset Operators

190321

  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

All manufacturer operations – from pharmaceutical manufacturers to power plant operations to energy producers and everyone in between -- need timely maintenance to ensure consistent uptime. Asset failures can cost companies like yours hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, you can provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators. Join this webinar from ServiceMax to learn how to improve your service execution.

Webinar
Which Field Service Contractor Management Model Is Right For You?

190118

  • Thought Leadership
  • Recorded Webinar

Successfully outsourcing field service work to contractors is more than just handing off work orders to third-party technicians. To get it right, you need to be aware of common contractor engagement models, as well as their uses cases and limitations. View this 30-minute webinar to understand the growing adoption of outsourcing by TSIA Field Services members and the primary drivers for these initiatives. You’ll also learn how to get a jumpstart on developing your field work outsourcing strategy. Using practical customer examples, we will take a close look at the pros, the cons, and lessons learned.

Webinar
Optimising Service Delivery For Asset Operators

181213

  • Product Launch
  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

Whether you are in the business of running a power plant, developing an oil field or operating a fleet of aircraft, mission critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators.

Webinar
Efficient Plant - Optimizing Service Delivery for Asset Operators

181211

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence

Whether you are in the business of operating a power plant, developing an oil field, or manufacturing pharmaceuticals, your mission-critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital-service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators. View this webinar from ServiceMax to learn how to improve your service execution.

Webinar
2018 CIO/CFO Virtual Event: Preventing Unplanned Downtime Through Predictive Maintenance

181022

  • Thought Leadership

Until recently, fixing and maintaining complex machines was almost purely reactive. A break/ fix model. Field service is undergoing significant change and it’s affecting the strategies of our finance and IT departments. Today machines are being built with sensors, edge and cloud-based connectivity and operating data that help field service teams stay abreast of changes. However, proper planning is needed to not only build the next generation of machines, but keep them up and running for best operational outcomes.

Webinar
Improve Field Service Safety & Compliance by 12% with Digital Tools

180921

  • Productivity / Efficiency / Operation Excellence

Field service professionals in regulated industries understand the importance of following prescribed processes and capturing accurate information from the field. Errors in operations and data could mean a serious disaster. ServiceMax and ProntoForms are teaming up to help teams deliver compliant service every time.

Webinar
The Rise of Asset and Service Data Gravity

180910

  • Thought Leadership

The rise of "Asset and Service Data Gravity" is changing the way businesses view and monetise their service operations. This data is playing a far more strategic role in the wider enterprise – not just within service operations. The advent of connected equipment assets, industrial platforms and servitisation has made service and asset data more valuable than ever before, yet it remains under monetised for most companies

Webinar
Service Transformation for Oil, Gas and Chemical Facility Operators

180806

  • Service Transformation

In this webinar recording, learn how ServiceMax can be used specifically in Oil, Gas and Chemical Facility operations such as refining, gas processing, petrochemical and more. Phil Schwarz, Oil & Gas Product Marketing Director at ServiceMax, discusses the role of a field service management platform within the context of Digital Transformation and how it can impact your business and operations immediately and into the future.

Webinar
3 Ways to Overcome Proactive Service Challenges

180703

  • Productivity / Efficiency / Operation Excellence

By 2020, there will be 20 billion IoT connected devices. Field service management is a first-order application for IoT with accurate equipment data to optimise service delivery. Join ServiceMax and TSIA to learn how Connected Field Service delivers superior productivity and customer experience results. We will discuss how to unlock new service models, enable proactive maintenance models and leverage data to achieve proactive service results.

Webinar
Driving Profitability and Utilization for Your Service Organization: Determining Your Strategy

180430

  • Service Transformation
  • Revenue / Profitability

Global service organizations are challenged to think strategically when it comes to increasing revenue, profitability and customer experience. Join Patrice Eberline, Author and VP Global Customer Transformation at ServiceMax as she outlines the next step in your service transformation journey – Identifying and aligning priorities with the c-suite, understanding and using key KPI’s to deliver profitability consistently, and developing a future ready field team.

Webinar
ServiceMax for the Digital Oilfield

180424

  • Oil & Energy
  • Productivity / Efficiency / Operation Excellence

Oil and Gas operators face constant challenges in production operations. Challenges include, but are not limited to, lost/deferred production, operational inefficiencies, aged infrastructure, a changing workforce, and safety & compliance concerns. Hear how ServiceMax automates the end to end field operations & maintenance process from automatic work order creation from connected assets to real-time work order debriefs.

Webinar
Raise Field Service Productivity with an Integrated Knowledge and Inventory Solution

180327

  • Productivity / Efficiency / Operation Excellence

Learn how your field service team can increase First-Time fix rates while improving customer satisfaction. Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Bo Wandell, VP of Sales and Business Development at Infomill, discuss how a curated mobile knowledge base that is integrated with your field service and inventory management solution will help achieve and beat your field service KPIs.

Webinar
Build Your Outcomes-based Service Empire with Proactive Maintenance

180315

  • Productivity / Efficiency / Operation Excellence

If you’re looking to deliver better customer outcomes through next-generation services, please join Tushar Sharma, Product Manager and Micki Collart, Sr. Product Marketing Manager at ServiceMax for a webinar on ServiceMax’s Proactive Maintenance capabilities as they discuss evolving maintenance strategies and walk through a demo of ServiceMax's Preventative Maintenance features.

Webinar
Oilfield Service Delivery Enabled by ServiceMax

180309

  • Service Transformation

No matter the oilfield service: seismic, drilling, oilfield fluids, reservoir evaluation, stimulation, completions, or well intervention, ServiceMax is designed to maximize the business outcomes associated with delivering a field service. According to our annual customer survey, users of ServiceMax see 10-20% improvements in productivity & efficiency, safety & compliance, customer experience, and revenue growth.

Webinar
Improve Compliance and Job-Site Safety by Replacing Paper with Smart Mobile Forms

180308

  • Productivity / Efficiency / Operation Excellence

EHS reporting needs to do more than prove compliance: it must ensure machines are up and running full-time, keep employee training up to date, and help avoid the pitfalls of having to recruit and train part-time replacements if employees are injured on the job. This webinar will outline how data collection on smart phones and tablets in the field, combined with a best-in-class Field Service Management solution and KPI dashboards, will transform your EHS program into an all-around business support system.

Webinar
ServiceMax Winter '18 Launch

180307

  • Product Launch

Find out more about our improved user experience with the new Winter '18 Release in this recorded webinar. With new performance improvements to Service Flow Manager, the ability to quickly map data from IoT systems from ServiceMax objects, 10x faster Schedule Optimization and more, this release makes improvements for field techs, field service leaders dispatchers and administrators.

Webinar
Reinvent Services Today: A Call To Action For Industrial Manufacturers

180220

  • Thought Leadership

In the last two years, 30 companies in Technology Services Industry Association's (TSIA)’s Industrial Equipment (IE) index have lost more than 20% of their overall revenues, and average service margins for these companies are lower than product margins. John Ragsdale at TSIA and Micki Collart at ServiceMax discuss the key capabilities, such as connected products and analytics that are needed to reinvent service offerings that customers will pay for. They also take a deep dive into practical tactics to enable new services at the right cost.

Webinar
Increase ROI by Integrating Parts and Service

180123

  • Service Transformation

Service and supply chain leaders are finding themselves at a crossroads of parts inventory decisions. How much inventory to stock? How to plan for preventive maintenance and break-fix work? Achieving complete transparency and effective management in parts management remains a challenge for many. Hear Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Mike Landry, President at Barkawi, and discover how leading companies are using the latest digital tools in parts management and IoT to achieve higher ROI and customer retention.

Webinar
Boost Productivity and Profits with Field Service Power Metrics

151111

  • Revenue / Profitability

Which metrics have the potential to be the most impactful to your service organisation? We've identified the top 5 field service metrics that executives need to know.

Webinar
5 W's of an Outcome Based Service Model

150914

  • Thought Leadership

The concept of selling an outcome rather than the product or service itself is not new, but it may impact your business soon. Learn how technology can enable your "outcome-based" service transformation.