Ready to learn more? We've got plenty of resources to help you dig in deeper.

Webinar
[Innovation Series] Are Installations Piling Up? Complex Jobs Simplified!

200714

Installations, overhauls and decommissions are multi-step processes that involve careful planning of resources, time and materials. If one task slips, a whole project may be at risk with painful delays and missed customer expectations. The right software can help your dispatchers and planners stay one step ahead when scheduling complex jobs. In this livecast, join ServiceMax to discuss how to schedule and monitor your complex jobs effectively.

Webinar
Field Service Circle Virtual

200710

Since we can't meet in person, we are bringing our Field Service Circles to you. Join us for insightful conversation and collaborative knowledge sharing around Field Service during these challenging times!

Webinar
How B. Braun Ensures Regulatory Compliance

200706

  • Life Science & Medical Equipment

In a fast changing and increasingly complex regulatory environment, it can be difficult to ensure compliance to an ever-changing array of medical device regulations in multiple countries. To stay compliant, but also to provide global traceability and to obtain service data from its global markets, B. Braun chose the ServiceMax Field Service Software.

Webinar
20.1 Client Product Release

200701

ServiceMax's 20.1 Client product release is now available! From being able to schedule more nearby jobs, to offering faster access to knowledge when at a customer site — the new product release delivers features that help dispatchers, planners, and technicians be more effective in their jobs.

Webinar
Best Practices for Depot Repair

200629

  • Machinery
  • Mechanical or Industrial Manufacturing

Join this webinar to learn about strategies that can streamline, simplify and automate your depot repair processes. Topics include: How to craft a depot repair solution that's right for your business model; Streamlining processes for efficiency; and Increasing communication with customers through automated updates.

Webinar
[Innovation Series] The Do's and Don'ts of Contractor Management

200609

Are you expecting a huge tsunami of work to hit your schedules as shelter-in-place restrictions begin to lift? Many of you will need additional resources to meet demand in the coming months, and 3rd party contractors are an amazing way to handle these kinds of short term spikes in demand. But 3rd parties have to be onboarded and managed to ensure they are representing your brand well. In this recorded livecast, join ServiceMax to discover the best ways to keep lines of communication open with your contractors.

Webinar
Medical Device Expert Talks: Accelerating digital transformation

200603

Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.

Webinar
Service, Sustain, Succeed: How Service Keeps the World Running

200512

Our guest speaker, Chris Westlake, Global Process Owner of Service and Repair at Medtronic, joins Shawn LaRocco, VP of Digital Transformation at ServiceMax, to share their experience steering the service organizations during these challenging times and their perspective on the future of business. Medtronic and other medical device and life science companies are at the forefront of this crisis, working around the clock to ensure critical equipment is up and running reliably. This shock to the system has forced field service providers to re-evaluate how they run their organizations.

Webinar
[Innovation Series] Mobile For the Next Generation of Technicians

200512

There is no denying that the COVID-19 pandemic has changed the way companies do field service. Keeping technicians safe and completing emergency work is the top priority for service leaders today. But what about the future? Companies will need to leverage technology to help their technicians get up to speed faster and stay productive and informed. In this livecast, Joseph June, VP of Product Management, will share mobile strategies and product futures for the new generation of technicians.

Webinar
Asset 360™: Foundation for the Future of Field Service Management

200427

Companies servicing high value, complex, mission-critical equipment need a complete view of their assets to run a profitable business. Adopting an Asset 360™ strategy enables you to drive efficiencies in your processes and deliver maximum uptime to your customers. Watch the replay of Stacey Epstein's Asset 360™ Keynote to learn how you can increase uptime, reduce costs, and maintain compliance through an asset-centric approach.

Webinar
20.1 Release: New Features To Help You Achieve Uptime

200421

Manufacturers in asset-centric industries recognize that in addition to having a comprehensive understanding of their customers, they must also have this level of understanding when it comes to their assets. This means knowing how their equipment is doing once it has left their premises, as well as enabling their workforce with the right tools to keep the equipment up and running. For asset-centric service companies, ensuring consistent uptime for customers is everything.

Webinar
[Innovation Series] 5 Proven Ways to Master Parts Management

200406

The goal of parts management is no longer to cut costs, IDC analysts note in their latest MarketScape. Improving customer experience and revenue growth is just as important as saving money. In this livecast, ServiceMax product experts Susan Tonkin and Anita D’Souza will discuss five ways you can balance cost savings while improving customer experience and growing revenue with parts management.

Webinar
[Innovation Series] Secrets of Efficient Scheduling Revealed

200316

In this live cast, we will dive deep into scheduling, uncovering the pros and cons of automation and offering tips for companies at all stages of their service transformation journey. Join ServiceMax experts Susan Tonkin, Katharina Streater and Mayhul Jain to learn about different approaches to dispatching, handling complex service scenarios, and the three things you need to deliver efficient scheduling.

Webinar
[Innovation Series] 3 Steps for Growing Your Contract Renewal Rates in 2020

200115

Service contracts have a significant impact on your business growth, but keeping accurate service contracts, warranties, and maintenance plans across customers and locations is difficult to do. In this livecast, we will cover steps that you can take to drive improved contract renewal rates. Learn from Servicemax experts Susan Tonkin and Lacy Cotton-Hodgson.

Webinar
ServiceMax Launch 19.3

191216

Establishing the right business processes in the field helps you utilize your workforce most effectively and empowers people to do their best work; ultimately leading to higher productivity and better customer satisfaction. View our 19.3 release webinar to learn more about the innovations that help you build out, adjust, and enforce business processes.

Webinar
[Innovation Series] Your 2020 Must-Haves for a Profitable Service Business

191206

Join our field service experts Daniel Brabec and Sam Neva to learn about the tactics that equipment-centric companies are using to make service profitable. This recorded livecast covers: various methods service organizations are using to drive profitability, how to monetize your installed base using service contracts/entitlements, and examples of companies who have turned service from a cost center to a profit center.

Webinar
[Innovation Series] How Real-Time Communication Can Supercharge Technician Productivity

191113

We kicked off the Innovation Series with a live conversation with our new Head of Innovation, John Stetic! Watch the on-demand recording of "How Real-Time Communication can Supercharge Technician Productivity" to learn more about: Three mobile trends to supercharge employee productivity, how real-time information is a game-changer for field technicians and a peek into the future of how AI can positively impact service metrics.

Webinar
From Grease To Code: What Drives Digital Service Transformation

191109

ServiceMax commissioned Forrester Consulting to examine the impact of service transformation globally — from how equipment is managed, to what workforce skills are required to maintain them, to which business models will drive monetisation and superior customer experience

Webinar
Don't Leave Techs to Their Own Devices

190717

It's standard that everyone on your field service team has mobile devices, whether company-provided or BYOD. But, how field teams communicate and which apps they use to communicate, has not been given much attention. There is a real opportunity to move the needle on productivity levels by equipping teams with effective, purpose-built apps that help get work done.

Webinar
ServiceMax Launch 19.1

190520

In the quest for revenue growth, service organizations are determined to improve customer experience through innovation, ultimately increasing profitability, offering new products, and entering new markets. Critical to any service innovation undertaking is a service execution platform that is equally as innovative.

Webinar
Servicemax Field Service Management Product Demo

190424

View this product demo webinar to see ServiceMax in action! On average, our customers achieve an average increase in service revenue by 10% and increased productivity by 19%. Are you ready to see how ServiceMax can help you achieve these results?

Webinar
Untapped Potential: The 5 Sustainability Opportunities for Service Execution

190401

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organisations are looking to sustainability initiatives in the first place - to increase productivity and resource utilisation, enhance speed of service delivery, and eliminate service-related costs.

Webinar
Optimizing Service Delivery for Industrial Manufacturers and Asset Operators

190321

All manufacturer operations – from pharmaceutical manufacturers to power plant operations to energy producers and everyone in between -- need timely maintenance to ensure consistent uptime. Asset failures can cost companies like yours hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, you can provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators. Join this webinar from ServiceMax to learn how to improve your service execution.

Webinar
Optimising Service Delivery For Asset Operators

181213

Whether you are in the business of running a power plant, developing an oil field or operating a fleet of aircraft, mission critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators.

Webinar
Efficient Plant - Optimizing Service Delivery for Asset Operators

181211

Whether you are in the business of operating a power plant, developing an oil field, or manufacturing pharmaceuticals, your mission-critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital-service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators. View this webinar from ServiceMax to learn how to improve your service execution.

Webinar
2018 CIO/CFO Virtual Event: Preventing Unplanned Downtime Through Predictive Maintenance

181022

Until recently, fixing and maintaining complex machines was almost purely reactive. A break/ fix model. Field service is undergoing significant change and it’s affecting the strategies of our finance and IT departments. Today machines are being built with sensors, edge and cloud-based connectivity and operating data that help field service teams stay abreast of changes. However, proper planning is needed to not only build the next generation of machines, but keep them up and running for best operational outcomes.

Webinar
Improve Field Service Safety & Compliance by 12% with Digital Tools

180921

Field service professionals in regulated industries understand the importance of following prescribed processes and capturing accurate information from the field. Errors in operations and data could mean a serious disaster. ServiceMax and ProntoForms are teaming up to help teams deliver compliant service every time.

Webinar
The Rise of Asset and Service Data Gravity

180910

The rise of "Asset and Service Data Gravity" is changing the way businesses view and monetise their service operations. This data is playing a far more strategic role in the wider enterprise – not just within service operations. The advent of connected equipment assets, industrial platforms and servitisation has made service and asset data more valuable than ever before, yet it remains under monetised for most companies

Webinar
Service Transformation for Oil, Gas and Chemical Facility Operators

180806

In this webinar recording, learn how ServiceMax can be used specifically in Oil, Gas and Chemical Facility operations such as refining, gas processing, petrochemical and more. Phil Schwarz, Oil & Gas Product Marketing Director at ServiceMax, discusses the role of a field service management platform within the context of Digital Transformation and how it can impact your business and operations immediately and into the future.

Webinar
3 Ways to Overcome Proactive Service Challenges

180703

By 2020, there will be 20 billion IoT connected devices. Field service management is a first-order application for IoT with accurate equipment data to optimise service delivery. Join ServiceMax and TSIA to learn how Connected Field Service delivers superior productivity and customer experience results. We will discuss how to unlock new service models, enable proactive maintenance models and leverage data to achieve proactive service results.

Webinar
[Maxpert] - Deep Dive on ServiceMax IoT Architecture and Data Strategies

180531

Learn about ServiceMax IoT integration architecture and how organisations are blending and mining data to deliver recurring value. Service organisations are able to switch to proactive and even predictive service models to guarantee customer outcomes—uninterrupted equipment uptime and exceptional customer experience.

Webinar
Driving Profitability and Utilization for Your Service Organization: Determining Your Strategy

180430

Global service organizations are challenged to think strategically when it comes to increasing revenue, profitability and customer experience. Join Patrice Eberline, Author and VP Global Customer Transformation at ServiceMax as she outlines the next step in your service transformation journey – Identifying and aligning priorities with the c-suite, understanding and using key KPI’s to deliver profitability consistently, and developing a future ready field team.

Webinar
ServiceMax for the Digital Oilfield

180424

  • Oil & Energy

Oil and Gas operators face constant challenges in production operations. Challenges include, but are not limited to, lost/deferred production, operational inefficiencies, aged infrastructure, a changing workforce, and safety & compliance concerns. Hear how ServiceMax automates the end to end field operations & maintenance process from automatic work order creation from connected assets to real-time work order debriefs.

Webinar
Raise Field Service Productivity with an Integrated Knowledge and Inventory Solution

180327

Learn how your field service team can increase First-Time fix rates while improving customer satisfaction. Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Bo Wandell, VP of Sales and Business Development at Infomill, discuss how a curated mobile knowledge base that is integrated with your field service and inventory management solution will help achieve and beat your field service KPIs.

Webinar
Build Your Outcomes-based Service Empire with Proactive Maintenance

180315

If you’re looking to deliver better customer outcomes through next-generation services, please join Tushar Sharma, Product Manager and Micki Collart, Sr. Product Marketing Manager at ServiceMax for a webinar on ServiceMax’s Proactive Maintenance capabilities as they discuss evolving maintenance strategies and walk through a demo of ServiceMax's Preventative Maintenance features.

Webinar
Oilfield Service Delivery Enabled by ServiceMax

180309

No matter the oilfield service: seismic, drilling, oilfield fluids, reservoir evaluation, stimulation, completions, or well intervention, ServiceMax is designed to maximize the business outcomes associated with delivering a field service. According to our annual customer survey, users of ServiceMax see 10-20% improvements in productivity & efficiency, safety & compliance, customer experience, and revenue growth.

Webinar
Improve Compliance and Job-Site Safety by Replacing Paper with Smart Mobile Forms

180308

EHS reporting needs to do more than prove compliance: it must ensure machines are up and running full-time, keep employee training up to date, and help avoid the pitfalls of having to recruit and train part-time replacements if employees are injured on the job. This webinar will outline how data collection on smart phones and tablets in the field, combined with a best-in-class Field Service Management solution and KPI dashboards, will transform your EHS program into an all-around business support system.

Webinar
ServiceMax Winter '18 Launch

180307

Find out more about our improved user experience with the new Winter '18 Release in this recorded webinar. With new performance improvements to Service Flow Manager, the ability to quickly map data from IoT systems from ServiceMax objects, 10x faster Schedule Optimization and more, this release makes improvements for field techs, field service leaders dispatchers and administrators.

Webinar
Reinvent Services Today: A Call To Action For Industrial Manufacturers

180220

In the last two years, 30 companies in Technology Services Industry Association's (TSIA)’s Industrial Equipment (IE) index have lost more than 20% of their overall revenues, and average service margins for these companies are lower than product margins. John Ragsdale at TSIA and Micki Collart at ServiceMax discuss the key capabilities, such as connected products and analytics that are needed to reinvent service offerings that customers will pay for. They also take a deep dive into practical tactics to enable new services at the right cost.

Webinar
Increase ROI by Integrating Parts and Service

180123

Service and supply chain leaders are finding themselves at a crossroads of parts inventory decisions. How much inventory to stock? How to plan for preventive maintenance and break-fix work? Achieving complete transparency and effective management in parts management remains a challenge for many. Hear Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Mike Landry, President at Barkawi, and discover how leading companies are using the latest digital tools in parts management and IoT to achieve higher ROI and customer retention.

Webinar
The Service Council And Servicemax Predict The Top 3 Field Service Trends For 2018

180116

Field Service Management has been a market of change. What your organization did 5 years ago, or even last year, is being disrupted. Technologies as varied as mobile, wearables, big data, artificial intelligence, augmented reality, IoT, Cloud, 3D printing, digital twins, drones and robotics all have their applications in today’s field service delivery process. This, coupled with business model changes such as outcome based models and reliance upon 3rd party technicians, make for a complex landscape. But which disruptions will rise to the top this year?

Webinar
Field Service Transformation and the Internet of Things

171220

The industrial internet of things creates a vast array of transformational opportunities for businesses. One of the most exciting opportunities is the chance to create new revenue opportunities and business models with connected products and assets. Join ServiceMax and Deloitte Digital as they discuss the role of IoT in Field Service Transformation.

Webinar
Improve Margins and Customer Retention with IoT in Parts Management

171218

Customers who leverage real-time data from IoT connected devices can also collect repair history, identify correct parts for a repair and make predictions of parts needed in the future, allowing them to plan ahead and optimize stocking levels.

Webinar
Addressing Your Service Needs with Flexible Business Flow Engine

171120

Learn how ServiceMax Service Flow Manager provides a powerful, future proof way to either deliver new or tailor existing business workflows, when you want them, on the device that you choose, whether or not you have a data connection.

Webinar
Integrating Advanced Checklists from ProntoForms into ServiceMax

171103

ProntoForms’ VP of Partner Sales, Mike Kavanagh, joins ServiceMax to discuss the power of complementing a field service management system with ProntoForms’ advanced checklist solutions to add effective field user workflows and rich data collection across multiple business processes.

Webinar
ServiceMax Autumn 17 Launch

171031

Find out how you can help improve service efficiency through features like Predicted time to service, dependent job scheduling and app-to-app integration in this Autumn 17 Launch recorded webinar.

Webinar
Mining Companies Improve Field Service Productivity with ServiceMax

171020

Learn how ServiceMax helps mining companies raise productivity, uptime, and safety with an end-to-end field service management solution. We discuss how ServiceMax compliments GE Digital’s Mine Asset Performance Management and walk through a solution demo.

Webinar
Into the Diamond Mine: A Field Service Transformation Handbook for Executives

171006

Join John Ragsdale, VP Research, Technology and Social at TSIA, as he sits down to interview Patrice Eberline about her new book "Into the Diamond Mine: A Field Service Handbook for Executives".

Webinar
The Future of Service Transformation in a Digital World

170929

Executives Joe Shrawder, President and CEO Global Services of GE Healthcare and Kevin Rusin, CFO of McKinley Corporations recently discussed the future of field service transformation. Find out how they have led their organizations through successful service transformation and what they’re doing to stay ahead of the curve.

Webinar
The Field Service Engineer of the Future

170911

Machine learning, Artificial Intelligence, and drones are changing field service today. In partnership with Field Technologies Online, Mark Homer, Head of Global Customer Transformation at GE Digital, discusses how to transform today’s technicians into the new service engineers of the future.

Webinar
MaxPert Series: Achieve Maximum Efficiency with Schedule Optimization

170518

Service leaders are beginning to realize that intelligent, automated scheduling can empower dispatchers to better improve efficiency and focus on higher-value jobs.

Webinar
Monetizing Your Installed Base

170207

Watch this webinar to learn how ServiceMax helps companies achieve complete visibility of their installed base to make strategic decisions and drive revenue.

Webinar
Driving Revenue: The New Field Service Imperative

160606

For innovative, growth-minded service businesses, driving the business as a profit center is now a top priority. But how do you move from the red to the black?

Webinar
Leveraging Smart Connected Products for Better Service

160321

The Internet of Things (IoT) has the power to transform how manufacturers and service organisations operate—increasing efficiency and profitability.

Webinar
5 "Can't Miss" Mobility Tactics for 2016

160212

It's 2016 -- do you have a fully mobile team of technicians utilizing the latest mobile technology to flawlessly deliver service in the field?

Webinar
What Impact Will The IoT Have on Field Service Operations?

151209

What Impact Will The IoT Have on Field Service Operations?

Webinar
Boost Productivity and Profits with Field Service Power Metrics

151111

Which metrics have the potential to be the most impactful to your service organisation? We've identified the top 5 field service metrics that executives need to know.

Webinar
5 W's of an Outcome Based Service Model

150914

The concept of selling an outcome rather than the product or service itself is not new, but it may impact your business soon. Learn how technology can enable your "outcome-based" service transformation.

Webinar
Getting your IT and Service Organisation set up for Success

150730

Getting your IT and Service Organisation set up for Success

Webinar
Conquer The Challenges Of Talent Management In Field Service

150320

In this webinar, you will learn more about some of the talent challenges being faced by service organisations and how they are dealing with this new reality.

Webinar
Build Your Business Case for Field Service Technology

150320

Learn how you can use your field service organisation’s metrics combined with industry-wide data to build a business case with real financial impact and bottom line ROI.