Definition of Field Service Workers

When you hear the term "field worker," the common depiction is someone who works in the field. As time and technology has changed, so has the definition of the field and of the worker. Today, anyone who works in the field, whether that field is a field or just out of the office - from technicians, repairmen, farmers, laborers, and more - is a field worker.

But as the eyes and ears in the field, today's businesses need to treat their field workers as a source of new opportunities. These are the first people who can notice breakage, potential issues, and even future streams of revenue. This ability can only be increased with the proper field service management application.

With ServiceMax, you and your organization can:

  • Define, view and track field teams
  • Increase the efficiency of your service operations
  • Improve first time fix rates by 18%
  • Retain access regardless of location or connectivity

ServiceMax Mobile ensures maximum efficiency of your field workers and delights customers. It increases productivity by over 26%. To learn more schedule a demo today.

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