Vuoi saperne di più? Approfondisci le tematiche che più ti interessanto con video, white paper, storie di successo e moltro altro.

Data sheet
ServiceMax Asset 360 for Salesforce Field Service

200901

ServiceMax e Salesforce uniscono le forze per fornire la soluzione più completa per il field service, massima efficienza con una vista a 360 gradi degli asset insieme alla piattaforma numero 1 per il CRM. Con Asset 360 è possibile avere una piena visibilità degli asset permettendo di massimizzare le performance. Nel contesto competitivo attuale dove i servizi sono un fattore di differenziazione chiave, questa nuova soluzione permetterà alle aziende di adottare nuovi modelli di business incentrati sui risultati e migliorare l’esperienza dei clienti.

Data sheet
ServiceMax Field Service Management

180809

ServiceMax is the leader in Field Service Management. Our solution enables organizations to drive new sources of revenue, increase efficiencies in their service operations, and expand both customer satisfaction and overall market differentiation.

Data sheet
ServiceMax Asset 360 Connect from MuleSoft

210609

Efficient field service execution increasingly depends on leveraging data across the enterprise. Typically, this data is siloed within separate systems, resulting in challenging integration projects. ServiceMax and MuleSoft have partnered to help ServiceMax easily and quickly connect this siloed data with ServiceMax Asset 360, the leading field service management solution for asset-centric companies.

Data sheet
Potenzia la tua soluzione di assistenza con funzionalità pensate per gli asset

210524

I servizi di assistenza e manutenzione stanno diventando sempre più sofisticati e complicati nella loro gestione. L'innovazione tecnologica, le aspettative dei clienti, le dinamiche del settore e i nuovi modelli di business stanno richiedendo nuovi approcci per come il lavoro viene eseguito in prima linea. ServiceMax Asset 360 per Salesforce aiuta coloro i quali utilizzano Salesforce Field Service ad affrontare nuovi casi d'uso di servizi complessi e a trarre ancora più valore dalle loro implementazioni. Asset 360 integra le funzionalità leader di Salesforce incentrate sulla gestione degli appuntamenti con le funzionalità incentrate sugli asset di ServiceMax in aree quali: la gestione di processi complessi, titolarità e visibilità della base installata. La soluzione offre davvero un'esperienza eccellente.

Data sheet
ServiceMax Connect by Jitterbit

210503

ServiceMax Connect by Jitterbit brings together the leader in asset-centric FSM and a leading enterprise integration platform to make it fast and easy to connect ServiceMax and ERP data and business flows - no code needed.

Data sheet
ServiceMax Engage

210312

Connettersi, supportare e valorizzare i clienti finali per garantire la loro soddisfazione e dati accurati sugli asset. I produttori e gli operatori di asset complessi si aspettano sempre più visibilità e coinvolgimento nel processo di assistenza. ServiceMax Engage è un’applicazione mobile intuitiva che collega le organizzazioni di assistenza sul campo con i produttori e gli operatori degli asset per aumentare la visibilità del servizio, migliorare l’esperienza del cliente finale e garantire la qualità dei dati degli asset stessi.

Data sheet
ServiceMax Parts Planning from Baxter Planning

210309

The ability to plan and manage parts is critical to effective service delivery. Not having the right parts for the job lowers first time fix rates and increases time to repair; carrying more parts than necessary raises inventory costs. Asset-centric companies need field-focused and service-specific parts planning, integrated with a field service management solution.

Data sheet
ServiceMax SMS Action Service

210125

Field service providers are continuously seeking to improve worker productivity. At the same time, customers, service managers, and technicians themselves increasingly expect to be updated in real time on the status of the work being performed. How can field technicians keep their service stakeholders updated while not wasting precious time performing repetitive tasks on their mobile devices?

Data sheet
USDM Life Sciences and ServiceMax deliver a validated, continuously compliant, total solution for field service management

210125

Companies in life sciences and medical equipment industries know that failure to comply with regulations can cost hundreds of thousands of dollars and present serious hurdles to their business. Repair and maintenance are key component of the product lifecycle that help retain customers and grow business. Technology supporting aftermarket services needs to be both robust to handle maintenance of complex equipment and continuously validated to ensure compliance with FDA’s 21 CFR part 11.

Data sheet
ServiceMax Partner XCELLENCE Program Enablement Journey

201030

ServiceMax Systems Integrators and Consulting Partners enable our clients to digitally transform their business to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets. To improve the quality of services provided and create long lasting relationship with our partners, ServiceMax partner enablement and success journey is focused on building capacity and competency with Asset 360.

Data sheet
Zinc – Servizio Remoto Intelligente

201029

Sappiamo che una risoluzione efficiente dei servizi è un indicatore chiave di successo sia per voi che per i vostri clienti. Per ottenere una risoluzione rapida ed efficiente, i tecnici devono avere accesso agli esperti e alle informazioni che possono aiutarli a risolvere rapidamente le problematiche che incontrano sul campo, al momento giusto. Le funzionalità di Remote Service di Zinc forniscono l'intelligenza necessaria al personale in ufficio per supportare efficacemente i tecnici sul campo.

Data sheet
ServiceMax Remote Support, powered by Scope AR

201029

Remote service support has become an important capability for field service organizations. Drivers include new health and safety requirements, the complexity of equipment and a growing skills gap in the workforce. Leveraging text, chat, voice, and visuals to deliver contextual knowledge— at the right time, and in the right format—has the potential to profoundly improve productivity, safety, and asset uptime, as well as both customer and employee experience.

Data sheet
Spoke IoT + ServiceMax

201012

The IoT market for service execution is maturing. According to Gartner, 65% of complex equipment manufacturers plan to execute IoT-enabled “servitization” by 2025. But these plans will not be realized with applications that do not address the data, work type, and integration challenges specific to field service.

Data sheet
ServiceMax per concessionari o rivenditori

200706

  • Machinery
  • Building & Construction

Spesso rivenditori e concessionari affiliati a uno o più produttori o che vendono e noleggiano attrezzature si trovano ad operare in mercati sempre più competitivi con margini di prodotto sempre minori. Di fronte a questa realtà, i rivenditori e concessionari stanno portando la loro attenzione sui servizi di assistenza per differenziarsi dalla concorrenza, ottenere una crescita redditizia e aumentare la quota di mercato. Ma da dove cominciare?

Data sheet
ServiceMax Document Generation

200403

ServiceMax Document Generation allows field service companies to dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures even when your field service personnel are offline. Powered by Nintex Drawloop.

Data sheet
ServiceMax per il settore delle apparecchiature medicali

200121

  • Life Science & Medical Equipment

Come ottenere una maggiore produttività e aumentare i ricavi dai servizi senza compromettere la conformità. La salute e la vita umana dipendono dalle prestazioni delle attrezzature mediche. Un malfunzionamento può provocare ritardi nelle cure, sanzioni all’azienda che fornisce i servizi di assistenza o, nel peggiore dei casi, danni al paziente. I team di Field Service dei produttori di attrezzature mediche sono sotto pressione per fare di più con meno risorse: fornire un servizio eccellente e generare fatturato, garantendo al contempo la massima conformità.

Data sheet
Asset-Centric Field Service Management for Facilities

190917

The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

Data sheet
Asset-Centric Field Service Management for Heavy Construction Machinery

190814

ServiceMax is the leader in field service management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

Data sheet
Asset-Centric Field Service Management for Material Handling Equipment

190814

ServiceMax provides asset-centric field service management for control systems and material handling equipment by managing and automating work orders, service debriefs, parts planning, inspections, proactive maintenance, and technician enablement.

Data sheet
Service Execution for Renewable Energy

190814

Renewable energy growth is accelerating due to policy, technology, and cost advances. The intensifying growth of renewables poses problems for service execution. Keeping track of scheduling and dispatching workers safely and efficiently; ensuring offline capability; and making the most of IoT enabled insights are among the challenges facing OEMs, service providers, and operators of renewable energy assets. Fortunately, these challenges play to ServiceMax’s strength in complex service.

Data sheet
Service Execution for the Smart Grid

190814

The electrical grid is becoming more and more complex due to the explosive growth of distributed “smart grid” assets such as smart meters, solar and distributed energy resources, batteries, and electric vehicle charging stations. OEMs, utilities, and service providers that develop, deploy, and service smart grid technology select ServiceMax for its leadership in complex and connected service execution.

Data sheet
ServiceMax for Rail Transportation

190806

ServiceMax for Rail Transportation can support the management of signal, track, bridge, communication, and wayside equipment maintenance. It is designed specifically to support the daily maintenance delivery operations of freight railways large and small, transit, commuter/passenger rail and light rail customers.

Data sheet
ServiceMax for Power Generation

190805

Changing patterns of electricity demand and supply are pressuring companies across power generation to “do more with less”: to improve productivity and reduce operations and maintenance costs while ensuring the safety of their technicians. Balancing these business outcomes cannot be achieved with today’s legacy software systems. ServiceMax helps power plant operators, service providers, and OEMs address a prevalent pain point in power generation service: orchestrating and completing complex work. Its asset and service management capabilities create value and drive outcomes across the service delivery chain, from providing an as-maintained system of record to finding the right crews for the job to equipping workers with the digital tools to get the job done.

Data sheet
Security for the Service Execution Platform

190723

Trust is the foundation of our customer relationship. We value the trust you place on us as the stewards of your equipment and asset data. The ServiceMax Service Execution Platform is highly secure and designed to meet the rigorous standards you expect. We are committed to continue developing Field Service Management and Asset Management products that are secure, compliant, and available.

Data sheet
ServiceMax Advanced Forms

190712

ServiceMax Advanced Forms is the ultimate efficiency tool for your technicians’ work belt. It ensures that complex forms, inspections, and checklists are reliably executed by technicians on their mobile devices.

Data sheet
Zinc Drives Results for Field Service Teams

190710

By leveraging a single communication platform that connects everyone with the people, knowledge and resources needed, field service organizations can make impressive improvements that result in cost savings, improved performance and retention rates, higher customer satisfaction, and increased revenue.

Data sheet
10 Reasons Why Customers Choose Zinc Over Any Other Communication Platform

190605

Zinc brings real-time, secure communication to teams who are on the ground, working with customers each day. What makes Zinc stand out from the crowded market of communication solutions? In this infosheet, you'll find our customers' top 10 reasons for why they love using Zinc.

Data sheet
ServiceMax for Airports

190524

ServiceMax is the airports' Asset-Centric Field Service Management platform to realize actionable insights from data for the highest utilization of things and people as possible. ServiceMax has key technology enablers so your operation can set priorities, make choices, plan regulatory audits, analyze data, select and implement corrective actions.

Data sheet
ServiceMax Remote Triage

190508

ServiceMax Remote Triage is a module of the ServiceMax platform that helps service organizations find the most cost-effective solution for each failure incident and prevents unnecessary truck rolls. Remote Triage gives service organizations more options than just dispatching technicians every time a failure is reported. By applying AI to historical service data, Remote Triage understands the root causes, how they were resolved, and which parts were used. As new service requests come in, Remote Triage suggests likely solutions, ranked by their cost effectiveness.

Data sheet
ServiceMax Parts Management

190411

ServiceMax enables service organizations to manage their parts and inventory levels that give technicians the information they can rely on. ServiceMax makes complex processes simple and repeatable. ServiceMax manages all business processes for parts inventory, including trunk stock management, stock transfers, parts requests, and return material authorizations (RMA). Service organizations have visibility into their parts utilization that allow them to improve their service profitability while increasing their first-time fix rates.

Data sheet
ServiceMax Complex Jobs Management

190411

Not all service jobs are the same. Some jobs require multiple technicians working over several days, often in shifts around the clock. ServiceMax helps dispatchers optimize resource allocation for complex jobs that require careful orchestration of crews working in shifts around the clock.

Data sheet
ServiceMax Work Order Management

190411

ServiceMax Work Order Management helps you manage and track work orders from creation and assignment through job execution and debrief. Dispatchers leverage Service Board to create work orders, schedule jobs via drag and drop, get intelligent resource recommendations, track technicians, predict drive times, and much more. Technicians, upon work order assignment, use the mobile app ServiceMax Go to access information on the work order, capture the job execution details, and debrief. Dedicated, no-code work flows ensure your technicians perform jobs consistently across different teams and geographies.

Data sheet
ServiceMax Proactive Maintenance

190411

Implement the best in Proactive Maintenance (PM) strategy with time, usage and condition- based PM plans and automated work order creation that allow you to right-size your maintenance work, lower costs, and extend the life of your equipment. Used by customers worldwide, ServiceMax Proactive Maintenance automates and simplifies the tasks in creating PM plans and deliver on-time maintenance - with or without IoT connected equipment - that automatically assigns work orders and performs maintenance work by following templated checklists with step-by-step tasks.

Data sheet
ServiceMax Customer Success Plans

190207

When implementing a new business solution, you want assurances that responses are timely, customer care is attentive, and, most importantly, the support quality is consistent. You want in-house experts with decades of experience who deliver training and support to make sure that ServiceMax’s implementation is a success for your organization.

Data sheet
ServiceMax Asset Service Management for Production Operators

181210

The term ‘digital oilfield’ is used to describe the vision of real-time asset management for optimal oil and gas production and field management. Many oil and gas operating companies, large and small, have taken the steps to instrument and automate wellsites for remote monitoring and control. This has enabled them to analyze and visualize field production data to make decisions that optimize well and fieldwide performance. While these steps are necessary, they are not enough to completely realize the vision of a truly digital oilfield. The remaining steps include incorporating the ability to respond to events in real-time that require human intervention. Such examples may include responding to an unexpected drop in production, a spill risk, an erratic tubing or casing pressure measurement reading, hydrate buildup, or a poorly functioning regulator on a new well just placed into production.

Data sheet
ServiceMax Asset Service Management for the Digital Plant

181210

Oil, gas, and chemical facilities of all types are under constant pressure. Refineries, gas processing facilities, petrochemical plants, liquified natural gas facilities, and others are challenged with minimizing unplanned shutdowns, increasing throughput, controlling quality, and reducing safety and compliance incidents. Operations and maintenance strategies are integral to achieving these demands so that assets are maintained closer to real-time. Integrating these strategies into a digital transformation journey will drive the business outcomes you’ve set out to achieve.

Data sheet
ServiceMax Asset Service Management

181024

Esecuzione degli interventi di assistenza per gli operatori alle prese con la gestione di numerose risorse. ServiceMax ASM consente di ottimizzare l'esecuzione delle operazioni e della manutenzione, consentendo al tuo team di assistenza di aumentare la propria produttività e il tempo di attività delle risorse, riducendo i problemi di conformità e sicurezza.

Data sheet
Contractor Management with ServiceMax Partner Community

180508

Boost the flexibility of your field workforce with third-party technicians. In field service, it is all about the customer focus, their experience is the measure of your success. To increase your geographical coverage, to meet seasonal demand, or for specific types of work, you may need a capacity boost from third-party technicians. Or you outsource all your field service activities to contracted partners. ServiceMax Partner Community addresses your demand for real-time visibility into your partners’ operations to ensure their accountability, and your customers’ experience. It makes your service channel transparent and lets you securely share information with your partners, empowering them to deliver great service on your behalf.

Data sheet
ServiceMax for Aviation

180416

Aircraft Maintenance is transforming to digital with a goal to realize the highest utilization of things and people as possible. What gets measured is usually what gets managed. Digital bolt-on tools are needed to safely and efficiently return a compliant aircraft to service, recover lost capacity, reduce cost, mitigate errors, and reduce technician safety risks. ServiceMax is the leader in field service management providing the bolt-on digital tools to automate and manage the AOG, line, routine, base, and heavy maintenance service execution activities to return the aircraft to service.

Data sheet
ServiceMax for Industrial Manufacturers

180402

Industrial manufacturers of machinery are in a position to harness the power of aftermarket service. No matter what you manufacture and sell — whether it’s food and beverage machinery, process control equipment, standard machine tools or specialty pumps — your industrial machinery requires service.

Data sheet
ServiceMax for the Telecom Industry

180320

The Telecom industry is at an unprecedented crossroads. Carriers are constantly challenged to rationalize networks and offer improved and expanded services to end customers—through the use of small cells, network densification (adding more cells to serve more customers), and spectrum efficiency improvement

Data sheet
ServiceMax for Medical Device Manufacturers

180129

  • Life Science & Medical Equipment

Human lives and wellness depend on medical equipment performance. A malfunction can lead to treatment delays, penalties to the service organization, or in the worst case, harm to a patient. Field service teams of Medical Device Manufacturers are under pressure to do more with less: improve operational efficiencies and achieve growth while decreasing compliance risks.

Data sheet
ServiceMax Scheduling & Dispatch

171107

Gain maximum resource efficiency for any service demand . In field service, getting the right technician or field engineer to the right job at the right time with the right parts and information is critical. You want to respond immediately and offer the best customer schedule, but you also need to ensure that your field service teams – either your employees or your partners’ —are utilized efficiently; minimizing long drive times and white space in their schedules. And of course, just any technician won’t do. To schedule and dispatch the right technician, you need to quickly understand and balance availability, eligibility, service level agreements and skill inventories. Planned requests for maintenance, as well as unplanned requests coming from your customers and directly from IoT-enabled devices, or self-dispatching need to be worked into engineers’ schedules.

Data sheet
ServiceMax Dashboards & KPIs

171107

Boost revenue and profitability by gaining insight into your service operations. To run a successful field service organization, you can’t rely on "gut feel" – you need data. Understanding key performance metrics (KPIs) and tracking them closely is imperative to identifying strengths and improving weaknesses in your service operations.

Data sheet
ServiceMax for the Digital Oilfield

170928

The term ‘digital oilfield’ is used to describe the vision of real-time asset management for optimal oil & gas production and field management. Many oil & gas operating companies, large & small, have taken the initial steps to instrument and automate wellsites for remote monitoring & control. ServiceMax will help you take that next step in the transformation of your oilfield operations toward real-time asset management.

Data sheet
ServiceMax for Oilfield Services

170818

No matter the oilfield service: seismic, drilling, oilfield fluids, reservoir evaluation, stimulation, completions, or well intervention, ServiceMax is designed to optimize oilfield service operations. ServiceMax can help you deliver flawless oilfield service delivery and transform your service organization.

Data sheet
Data sheet - ServiceMax Field Service App IT

170114

Un'esperienza mobile nuova per la gestione del Field Service su dispositivo

Data sheet
Data Sheet - ServiceMax Field Service Management

150730

ServiceMax trasforma il servizio di assistenza e offre tecnologie innovative per aiutare le aziende a fornire un servizio eccellente.

Data sheet
ServiceMax Entitlements

150320

Profitable service requires modern contract capabilities. ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution.