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Data sheet
Service Execution Management for Facilities

190917

The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

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Service Execution Management for Heavy Construction Machinery

190814

ServiceMax is the leader in service execution management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

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Service Execution Management for Material Handling Equipment

190814

ServiceMax provides service execution management for control systems and material handling equipment by managing and automating work orders, service debriefs, parts planning, inspections, proactive maintenance, and technician enablement.

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Service Execution for Renewable Energy

190814

Renewable energy growth is accelerating due to policy, technology, and cost advances. The intensifying growth of renewables poses problems for service execution. Keeping track of scheduling and dispatching workers safely and efficiently; ensuring offline capability; and making the most of IoT enabled insights are among the challenges facing OEMs, service providers, and operators of renewable energy assets. Fortunately, these challenges play to ServiceMax’s strength in complex service.

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Service Execution for the Smart Grid

190814

The electrical grid is becoming more and more complex due to the explosive growth of distributed “smart grid” assets such as smart meters, solar and distributed energy resources, batteries, and electric vehicle charging stations. OEMs, utilities, and service providers that develop, deploy, and service smart grid technology select ServiceMax for its leadership in complex and connected service execution.

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ServiceMax for Rail Transportation

190806

ServiceMax for Rail Transportation can support the management of signal, track, bridge, communication, and wayside equipment maintenance. It is designed specifically to support the daily maintenance delivery operations of freight railways large and small, transit, commuter/passenger rail and light rail customers.

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ServiceMax for Power Generation

190805

Changing patterns of electricity demand and supply are pressuring companies across power generation to “do more with less”: to improve productivity and reduce operations and maintenance costs while ensuring the safety of their technicians. Balancing these business outcomes cannot be achieved with today’s legacy software systems. ServiceMax helps power plant operators, service providers, and OEMs address a prevalent pain point in power generation service: orchestrating and completing complex work. Its asset and service management capabilities create value and drive outcomes across the service delivery chain, from providing an as-maintained system of record to finding the right crews for the job to equipping workers with the digital tools to get the job done.

Data sheet
Security for the Service Execution Platform

190723

Trust is the foundation of our customer relationship. We value the trust you place on us as the stewards of your equipment and asset data. The ServiceMax Service Execution Platform is highly secure and designed to meet the rigorous standards you expect. We are committed to continue developing Field Service Management and Asset Management products that are secure, compliant, and available.

Data sheet
ServiceMax Advanced Forms

190712

ServiceMax Advanced Forms is the ultimate efficiency tool for your technicians’ work belt. It ensures that complex forms, inspections, and checklists are reliably executed by technicians on their mobile devices.

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Zinc Drives Results for Field Service Teams

190710

By leveraging a single communication platform that connects everyone with the people, knowledge and resources needed, field service organizations can make impressive improvements that result in cost savings, improved performance and retention rates, higher customer satisfaction, and increased revenue.

Data sheet
Modular Implementation

190709

Large enterprise-scale software deployment doesn’t have to take months or years. While service execution processes can be quite complex, the key to success is a clear deployment journey and fast wins. This is why ServiceMax Professional Services offers a Modular Implementation that delivers to customers their ServiceMax solution in a modular approach—one successful and proven module at a time.

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10 Reasons Why Customers Choose Zinc Over Any Other Communication Platform

190605

Zinc brings real-time, secure communication to teams who are on the ground, working with customers each day. What makes Zinc stand out from the crowded market of communication solutions? In this infosheet, you'll find our customers' top 10 reasons for why they love using Zinc.

Data sheet
ServiceMax for Airports

190524

ServiceMax is the airports Service Execution Management platform to realize actionable insights from data for the highest utilization of things and people as possible. ServiceMax has key technology enablers so your operation can set priorities, make choices, plan regulatory audits, analyze data, select and implement corrective actions.

Data sheet
ServiceMax Remote Triage

190508

ServiceMax Remote Triage is a module of the ServiceMax platform that helps service organizations find the most cost-effective solution for each failure incident and prevents unnecessary truck rolls. Remote Triage gives service organizations more options than just dispatching technicians every time a failure is reported. By applying AI to historical service data, Remote Triage understands the root causes, how they were resolved, and which parts were used. As new service requests come in, Remote Triage suggests likely solutions, ranked by their cost effectiveness.

Data sheet
ServiceMax Parts Management

190411

ServiceMax enables service organizations to manage their parts and inventory levels that give technicians the information they can rely on. ServiceMax makes complex processes simple and repeatable. ServiceMax manages all business processes for parts inventory, including trunk stock management, stock transfers, parts requests, and return material authorizations (RMA). Service organizations have visibility into their parts utilization that allow them to improve their service profitability while increasing their first-time fix rates.

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ServiceMax Complex Jobs Management

190411

Not all service jobs are the same. Some jobs require multiple technicians working over several days, often in shifts around the clock. ServiceMax helps dispatchers optimize resource allocation for complex jobs that require careful orchestration of crews working in shifts around the clock.

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ServiceMax Work Order Management

190411

ServiceMax Work Order Management helps you manage and track work orders from creation and assignment through job execution and debrief. Dispatchers leverage Service Board to create work orders, schedule jobs via drag and drop, get intelligent resource recommendations, track technicians, predict drive times, and much more. Technicians, upon work order assignment, use the mobile app ServiceMax Go to access information on the work order, capture the job execution details, and debrief. Dedicated, no-code work flows ensure your technicians perform jobs consistently across different teams and geographies.

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ServiceMax Proactive Maintenance

190411

Implement the best in Proactive Maintenance (PM) strategy with time, usage and condition- based PM plans and automated work order creation that allow you to right-size your maintenance work, lower costs, and extend the life of your equipment. Used by customers worldwide, ServiceMax Proactive Maintenance automates and simplifies the tasks in creating PM plans and deliver on-time maintenance - with or without IoT connected equipment - that automatically assigns work orders and performs maintenance work by following templated checklists with step-by-step tasks.

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Comunicazione in tempo reale con Zinc

190402

Se i servizi di assistenza hanno un impatto diretto sul tuo business, occorre che i tecnici sul campo possano collaborare agevolmente con gli altri colleghi e avere tutte le informazioni utili per risolvere rapidamente i problemi. Zinc semplifica la comunicazione delle informazioni più importanti o urgenti in tutta l'azienda, agevola le connessioni e la condivisione tra il personale addetto alla manutenzione sul campo e in ufficio e offre una visibilità immediata delle attività in corso.

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ServiceMax Customer Success Plans

190207

When implementing a new business solution, you want assurances that responses are timely, customer care is attentive, and, most importantly, the support quality is consistent. You want in-house experts with decades of experience who deliver training and support to make sure that ServiceMax’s implementation is a success for your organization.

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ServiceMax Asset Service Management for Production Operators

181210

The term ‘digital oilfield’ is used to describe the vision of real-time asset management for optimal oil and gas production and field management. Many oil and gas operating companies, large and small, have taken the steps to instrument and automate wellsites for remote monitoring and control. This has enabled them to analyze and visualize field production data to make decisions that optimize well and fieldwide performance. While these steps are necessary, they are not enough to completely realize the vision of a truly digital oilfield. The remaining steps include incorporating the ability to respond to events in real-time that require human intervention. Such examples may include responding to an unexpected drop in production, a spill risk, an erratic tubing or casing pressure measurement reading, hydrate buildup, or a poorly functioning regulator on a new well just placed into production.

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ServiceMax Asset Service Management for the Digital Plant

181210

Oil, gas, and chemical facilities of all types are under constant pressure. Refineries, gas processing facilities, petrochemical plants, liquified natural gas facilities, and others are challenged with minimizing unplanned shutdowns, increasing throughput, controlling quality, and reducing safety and compliance incidents. Operations and maintenance strategies are integral to achieving these demands so that assets are maintained closer to real-time. Integrating these strategies into a digital transformation journey will drive the business outcomes you’ve set out to achieve.

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ServiceMax Asset Service Management

181024

Esecuzione degli interventi di assistenza per gli operatori alle prese con la gestione di numerose risorse. ServiceMax ASM consente di ottimizzare l'esecuzione delle operazioni e della manutenzione, consentendo al tuo team di assistenza di aumentare la propria produttività e il tempo di attività delle risorse, riducendo i problemi di conformità e sicurezza.

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ServiceMax Field Service Management

180809

ServiceMax is the leader in Field Service Management. Our solution enables organizations to drive new sources of revenue, increase efficiencies in their service operations, and expand both customer satisfaction and overall market differentiation.

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Contractor Management with ServiceMax Partner Community

180508

Boost the flexibility of your field workforce with third-party technicians. In field service, it is all about the customer focus, their experience is the measure of your success. To increase your geographical coverage, to meet seasonal demand, or for specific types of work, you may need a capacity boost from third-party technicians. Or you outsource all your field service activities to contracted partners. ServiceMax Partner Community addresses your demand for real-time visibility into your partners’ operations to ensure their accountability, and your customers’ experience. It makes your service channel transparent and lets you securely share information with your partners, empowering them to deliver great service on your behalf.

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ServiceMax for Aviation

180416

Maintenance. Repair. Overhaul. Maximized. From the turbo-supercharger to the world's most powerful commercial jet engine, GE's history in aviation spans more than 90 years of aviation innovation.

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ServiceMax for Industrial Manufacturers

180402

Industrial manufacturers of machinery are in a position to harness the power of aftermarket service. No matter what you manufacture and sell — whether it’s food and beverage machinery, process control equipment, standard machine tools or specialty pumps — your industrial machinery requires service.

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ServiceMax for the Telecom Industry

180320

The Telecom industry is at an unprecedented crossroads. Carriers are constantly challenged to rationalize networks and offer improved and expanded services to end customers—through the use of small cells, network densification (adding more cells to serve more customers), and spectrum efficiency improvement

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ServiceMax for Medical Equipment and Life Science Manufacturers

180129

Human lives and wellness depend on medical equipment performance. A malfunction can lead to treatment delays, penalties to the service organization, or in the worst case, harm to a patient. Field service teams of Medical and Life Science equipment manufacturers are under pressure to do more with less: deliver excellent service and generate revenue, while ensuring compliance.

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ServiceMax Scheduling & Dispatch

171107

Gain maximum resource efficiency for any service demand . In field service, getting the right technician or field engineer to the right job at the right time with the right parts and information is critical. You want to respond immediately and offer the best customer schedule, but you also need to ensure that your field service teams – either your employees or your partners’ —are utilized efficiently; minimizing long drive times and white space in their schedules. And of course, just any technician won’t do. To schedule and dispatch the right technician, you need to quickly understand and balance availability, eligibility, service level agreements and skill inventories. Planned requests for maintenance, as well as unplanned requests coming from your customers and directly from IoT-enabled devices, or self-dispatching need to be worked into engineers’ schedules.

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ServiceMax Dashboards & KPIs

171107

Boost revenue and profitability by gaining insight into your service operations. To run a successful field service organization, you can’t rely on "gut feel" – you need data. Understanding key performance metrics (KPIs) and tracking them closely is imperative to identifying strengths and improving weaknesses in your service operations.

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Asset Performance Management e ServiceMax

171005

Le aziende produttrici sfruttano l'Industrial Internet of Things (IIoT) per connettere i prodotti della loro base installata e raccogliere una quantità di dati mai ottenuti prima. Sono proprio questi dati che i team di ricerca e sviluppo utilizzano per migliorare i prodotti, capendo in che modo vengano utilizzati in condizioni reali di utilizzo e i team di field service utilizzano IIoT e Big Data per prevedere e prevenire inattesi tempi di inattività, migliorando la soddisfazione dei clienti e aumentando le entrate.

Data sheet
ServiceMax for the Digital Oilfield

170928

The term ‘digital oilfield’ is used to describe the vision of real-time asset management for optimal oil & gas production and field management. Many oil & gas operating companies, large & small, have taken the initial steps to instrument and automate wellsites for remote monitoring & control. ServiceMax will help you take that next step in the transformation of your oilfield operations toward real-time asset management.

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ServiceMax Field Service University

170908

Our ServiceMax training professionals are not only focused on software application knowledge, but also on field service domain proficiency. Our group of service experts have hundreds of years of service experience collectively and have compiled their learnings into courses for the field service community.

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ServiceMax for Solar Power

170906

Solar power has experienced dramatic technological advances, cost reductions, and market growth over the past ten years. As solar scales so too does the importance of servicing solar technology to ensure uptime and minimize costs. Solar service delivery is ready for a digital transformation to drive more uptime, lower service costs, and increase revenue.

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ServiceMax for Mining

170825

The mining industry is undergoing a profound transformation, shaped by technological, social, environmental, and market trends. Volatility in commodity types, aging equipment, workforce fluctuations, as well as competitive pressures are building the imperative for digital transformation. To stay ahead of the game...

Data sheet
ServiceMax for Oilfield Services

170818

No matter the oilfield service: seismic, drilling, oilfield fluids, reservoir evaluation, stimulation, completions, or well intervention, ServiceMax is designed to optimize oilfield service operations. ServiceMax can help you deliver flawless oilfield service delivery and transform your service organization.

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ServiceMax for Inspection and Testing Services

170630

Whether it’s machinery safety, measuring devices, lifting equipment, pressure equipment, fire safety equipment, mechanical welds, or electrical installations: no matter the assets being inspected, ServiceMax can help deliver flawless inspections and transform your service organization.

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ServiceMax for Power and Utilities

170531

Performance, Reliability and Safety at an Economic O&M

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Data sheet - ServiceMax Field Service App IT

170114

Un'esperienza mobile nuova per la gestione del Field Service su dispositivo

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Schedule Optimization

160516

Customers expect uninterrupted and optimized asset performance. Getting the right engineer to the right job at the right time with the right parts and information can be hard even for a small company, let alone for field service organizations with thousands of engineers worldwide. Planned requests for maintenance, as well as unplanned requests coming from your customers and directly from IoT-enabled devices, need to be worked into your engineers’ schedules.

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ServiceMax Education Services

160222

ServiceMax Education Services empowers the people at the center of your project – your core implementation team, business subject matters experts, super users and all employees.

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ServiceMax Strategic Services

160212

Engaging with the ServiceMax Strategic Services team of experts means you'll get access to more than 20 years of enterprise software implementation experience.

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ServiceMax Best Practice Implementation

151119

ServiceMax Best Practice Implementation Say goodbye to disconnected systems, stand-alone worksheets, scheduling software and corporate databases.

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Data Sheet - ServiceMax Field Service Management

150730

ServiceMax trasforma il servizio di assistenza e offre tecnologie innovative per aiutare le aziende a fornire un servizio eccellente.

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Connected Field Service

150512

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ServiceMax Marketplace

150427

The ServiceMax Marketplace is a one-stop shop for innovative field service applications, hardware, expert and consulting services.

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ServiceMax Entitlements

150320

Profitable service requires modern contract capabilities. ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution.

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ServiceMax for Oil & Gas

150320

ServiceMax helps oil & gas companies – such as oilfield service providers, refineries, and exploration and production companies – deliver fast and effective service.