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Storia di successo
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Storia di successo
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Storia di successo
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

White paper
Equipment Dealers

200825

  • Building & Construction
  • Machinery

Heavy equipment, material handling, and lift truck dealers have been instrumental in ensuring the continued operation of the international supply chain—they are essential in keeping the world running. As national economies closed, various segments of the industry were recognized as “Essential Services.” It quickly became apparent just how important this particular market segment is.

White paper
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

Scarica l’Executive Summary di Forrester e il nostro Whitepaper per scoprire di più: 1. La digitalizzazione dei servizi industriali richiede nuove competenze e nuovi modelli per la gestione dei talenti. 2. Il focus sulla trasformazione digitale ha posto l'attenzione delle aziende sull'utilizzo dei dati degli asset per comprenderne meglio le performance, per valutare nuovi modelli di business e per adottare nuove tecnologie digitali. 3. L'obiettivo per le aziende di comprendere sempre meglio il ciclo di vita dei loro asset, e come migliorarlo, incide direttamente sulla soddisfazione dei clienti e sulle performance aziendali.

White paper
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

Data sheet
ServiceMax Asset 360 for Salesforce Field Service

200901

ServiceMax e Salesforce uniscono le forze per fornire la soluzione più completa per il field service, massima efficienza con una vista a 360 gradi degli asset insieme alla piattaforma numero 1 per il CRM. Con Asset 360 è possibile avere una piena visibilità degli asset permettendo di massimizzare le performance. Nel contesto competitivo attuale dove i servizi sono un fattore di differenziazione chiave, questa nuova soluzione permetterà alle aziende di adottare nuovi modelli di business incentrati sui risultati e migliorare l’esperienza dei clienti.

Data sheet
ServiceMax per concessionari o rivenditori

200706

  • Machinery
  • Building & Construction

Spesso rivenditori e concessionari affiliati a uno o più produttori o che vendono e noleggiano attrezzature si trovano ad operare in mercati sempre più competitivi con margini di prodotto sempre minori. Di fronte a questa realtà, i rivenditori e concessionari stanno portando la loro attenzione sui servizi di assistenza per differenziarsi dalla concorrenza, ottenere una crescita redditizia e aumentare la quota di mercato. Ma da dove cominciare?

Data sheet
ServiceMax Document Generation

200403

ServiceMax Document Generation allows field service companies to dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures even when your field service personnel are offline. Powered by Nintex Drawloop.

Infographic
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Infographic
The Rise of Asset & Service Data Gravity in Oil & Gas

180720

71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

Webinar
[Innovation Series] Proactive Maintenance — Simplified

200819

Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.

Webinar
VIRTUAL FIELD SERVICE CIRCLE SUMMER SERIES 2020

200721

Across the last few months Field Service News in partnership with ServiceMax have hosted a series of in depth Think Tank sessions with a series of senior service leaders to dig deeper into the challenges and opportunities that our industry face currently.

Webinar
FSC VIRTUAL SUMMER SERIES - 3RD PARTY VS IN HOUSE SERVICE

200721

As we look at field service in this state of COVID-19, we are seeing some companies thrive, especially in the medical sector. But for most, the lockdown is causing huge strain, not only on revenue but also as companies do their best to look after their employees.

Pubblicazione
Gartner Critical Capabilities per Field Service Management, 2020

200908

ServiceMax ha ottenuto il punteggio più alto (4,04/5) per il caso d’uso “Equipment-Centric”: utilizzo di servizi complessi e supporto nel nuovo rapporto di Gartner. Gartner Critical Capabilities per Field Service Management, 2020 valuta i prodotti dei fornitori per 3 casi di uso comune utilizzando 9 funzionalità di prodotto.

Pubblicazione
ServiceMax nominata Leader nel Quadrante Magico 2020 per il Field Service Management

200708

"Il posizionamento dei vendor presenti in questo Quadrante Magico riflette le nuove aspettative dei clienti in aree quali la collaborazione, la sicurezza, i modelli di business e il supporto decisionale attraverso l’intelligenza artificiale per la pianificazione delle parti di ricambio e della manodopera. Nella valutazione dei fornitori, è opportuno cercare la combinazione di differenti tecnologie, alleanze e risultati comprovati." *Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, Naved Rashid, July 6th, 2020

Pubblicazione
Rapporto: Le Ultime Innovazioni Tecnologiche per i Servizi di Assistenza sul Campo

200407

Con lo sviluppo di modelli "Outcomes as a Service (OaaS)", è fondamentale monitorare più efficacemente macchinari e apparecchiature sul campo per una costante analisi sul loro funzionamento e rendere quindi possibile la fornitura dei servizi basata sui risultati (outcome-based), consentendo alle aziende di creare pacchetti con prodotti e servizi che semplificano l'esperienza dei clienti e generano nuove fonti di ricavi.

Video
ServiceMax Live: Asset 360 for Salesforce

200922

Asset 360 unites our asset-centric approach & decade-plus of experience with Salesforce Field Service, allowing us to help keep critical assets running for more customers across a broader set of industries.

Video
ServiceMax Live: ServiceMax Earns a Top Score

200917

We have been scored the highest in Equipment Centric: Complex Service & Support use case in Gartner’s 2020 Critical Capabilities for FSM report. Learn why we secured the highest use case score.

Customer Story: Thermo Fisher Scientific
Video
Customer Story: Thermo Fisher Scientific

200810

  • Life Science & Medical Equipment

Thermo Fisher Scientific provides analytical instruments, equipment, reagents and consumables, software and services for research, manufacturing, analysis, discovery and diagnostics.

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