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Storia di successo
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Storia di successo
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

Storia di successo
ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

200702

  • Mechanical or Industrial Manufacturing
  • Global

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

White paper
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

Scarica l’Executive Summary di Forrester e il nostro Whitepaper per scoprire di più: 1. La digitalizzazione dei servizi industriali richiede nuove competenze e nuovi modelli per la gestione dei talenti. 2. Il focus sulla trasformazione digitale ha posto l'attenzione delle aziende sull'utilizzo dei dati degli asset per comprenderne meglio le performance, per valutare nuovi modelli di business e per adottare nuove tecnologie digitali. 3. L'obiettivo per le aziende di comprendere sempre meglio il ciclo di vita dei loro asset, e come migliorarlo, incide direttamente sulla soddisfazione dei clienti e sulle performance aziendali.

White paper
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

White paper
The 5 Sustainability Opportunities for Field Service

190328

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

Data sheet
ServiceMax per concessionari o rivenditori

200706

  • Machinery
  • Building & Construction

Spesso rivenditori e concessionari affiliati a uno o più produttori o che vendono e noleggiano attrezzature si trovano ad operare in mercati sempre più competitivi con margini di prodotto sempre minori. Di fronte a questa realtà, i rivenditori e concessionari stanno portando la loro attenzione sui servizi di assistenza per differenziarsi dalla concorrenza, ottenere una crescita redditizia e aumentare la quota di mercato. Ma da dove cominciare?

Data sheet
ServiceMax Document Generation

200403

ServiceMax Document Generation allows field service companies to dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures even when your field service personnel are offline. Powered by Nintex Drawloop.

Data sheet
ServiceMax per il settore delle apparecchiature medicali

200121

  • Life Science & Medical Equipment

Come ottenere una maggiore produttività e aumentare i ricavi dai servizi senza compromettere la conformità. La salute e la vita umana dipendono dalle prestazioni delle attrezzature mediche. Un malfunzionamento può provocare ritardi nelle cure, sanzioni all’azienda che fornisce i servizi di assistenza o, nel peggiore dei casi, danni al paziente. I team di Field Service dei produttori di attrezzature mediche sono sotto pressione per fare di più con meno risorse: fornire un servizio eccellente e generare fatturato, garantendo al contempo la massima conformità.

Infographic
The Rise of Asset & Service Data Gravity in Oil & Gas

180720

71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

Webinar
[Innovation Series] Are Installations Piling Up? Complex Jobs Simplified!

200714

Installations, overhauls and decommissions are multi-step processes that involve careful planning of resources, time and materials. If one task slips, a whole project may be at risk with painful delays and missed customer expectations. The right software can help your dispatchers and planners stay one step ahead when scheduling complex jobs. In this livecast, join ServiceMax to discuss how to schedule and monitor your complex jobs effectively.

Webinar
Field Service Circle Virtual

200710

Non è possibile incontrarsi, per questo motivo ServiceMax Field Service Circle diventa virtuale! Registrati oggi stesso per partecipare a una conversazione interattiva e una condivisione delle tematiche legate al Field Service in questo momento particolare!

Webinar
How B. Braun Ensures Regulatory Compliance

200706

  • Life Science & Medical Equipment

In a fast changing and increasingly complex regulatory environment, it can be difficult to ensure compliance to an ever-changing array of medical device regulations in multiple countries. To stay compliant, but also to provide global traceability and to obtain service data from its global markets, B. Braun chose the ServiceMax Field Service Software.

Pubblicazione
ServiceMax nominata Leader nel Quadrante Magico 2020 per il Field Service Management

200708

"Il posizionamento dei vendor presenti in questo Quadrante Magico riflette le nuove aspettative dei clienti in aree quali la collaborazione, la sicurezza, i modelli di business e il supporto decisionale attraverso l’intelligenza artificiale per la pianificazione delle parti di ricambio e della manodopera. Nella valutazione dei fornitori, è opportuno cercare la combinazione di differenti tecnologie, alleanze e risultati comprovati." *Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, Naved Rashid, July 6th, 2020

Pubblicazione
Gartner: Il futuro del field service management

200415

Il Field service management sta cambiando molto velocemente e questo report riassume in maniera completa ed esaustiva tutti questi cambiamenti e gli scenari che si profilano oggi e nel prossimo futuro, questo report risulta come un valido aiuto nella definizione delle priorità per le iniziative di trasformazione digitale.

Pubblicazione
Rapporto: Le Ultime Innovazioni Tecnologiche per i Servizi di Assistenza sul Campo

200407

Con lo sviluppo di modelli "Outcomes as a Service (OaaS)", è fondamentale monitorare più efficacemente macchinari e apparecchiature sul campo per una costante analisi sul loro funzionamento e rendere quindi possibile la fornitura dei servizi basata sui risultati (outcome-based), consentendo alle aziende di creare pacchetti con prodotti e servizi che semplificano l'esperienza dei clienti e generano nuove fonti di ricavi.

Customer Story: Hexagon Manufacturing Intelligence
Video
Customer Story: Hexagon Manufacturing Intelligence

200713

  • Mechanical or Industrial Manufacturing

Hexagon Manufacturing Intelligence helps industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. As a leader in metrology and manufacturing, Hexagon provides solutions that utilize data from design, engineering, production, and metrology to make manufacturing smarter.

Video
ServiceMax Live: How Compac Ensures a Safe Food Supply

200623

Darrell Smithson, VP of global services at Compac, joined ServiceMax Live to discuss remote support, their use of ServiceMax, and the importance of a strong technology foundation.

Video
ServiceMax Live: Ingenuity in the Time of COVID-19

200612

Liz Carter, Alvaro Pombo, CEO of ProntoForms, and John Carroll, CEO of Service Council™, discuss the importance of ingenuity and care during a global pandemic.

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