News

Jan 16, 2019

How SIG digitally transformed the food and beverage packaging industry
Jan 07, 2019

Field service techs may have to embrace the gig economy and that could be a good thing
Dec 04, 2018

Why You Should Invert Your Business Model (And How To Do It)
Nov 20, 2018

ServiceMax CEO eyes the opportunity of ‘Uberized’ labour markets for field service agents
Nov 09, 2018

Powering Digital Transformation
Oct 30, 2018

GE launches Predix ServiceMax to help reduce unplanned downtime
Oct 12, 2018

Electra chooses Predix ServiceMax to support its service community
Sep 25, 2018

Innovation In Action
Sep 25, 2018

What is Driving the Move to Outcome-Based Business Models
Sep 19, 2018

The Way to Digital Transformation
Sep 18, 2018

Asset and service data will have gravitational pull on other parts of the business
Sep 18, 2018

Gen Z will be the last generation to remember a product-based economy
Sep 17, 2018

Delivering on the Digital Promise
Sep 13, 2018

The Power of Prediction
Sep 11, 2018

Accelerate Performance
Sep 07, 2018

Turning Paper Into Data
Sep 05, 2018

The Time is Ripe for Change
Aug 31, 2018

SIG’s Christian Alt on modernising a legacy machine data system
Aug 15, 2018

Insight from The Institute of Asset Management
Aug 13, 2018

Servitisation: What it is and how it can transform companies
Aug 08, 2018

GE Digital and Microsoft Announce Partnership
Jul 26, 2018

The future of parts – from calculated hunch to intelligent prediction
Jul 10, 2018

The IoT revolution hasn’t happened. It’s only just beginning
Jul 02, 2018

SIG fills up with food for thought from GE Digital
Jun 30, 2018

Intelligent asset-service data ‘to boost revenues’
Jun 26, 2018

Digital transformation in manufacturing: Carton maker taps Predix software
Jun 25, 2018

Why Generation Z will drive business models towards servitisation
Jun 13, 2018

When Field Service Technicians Are Like Fighter Pilots
Jun 11, 2018

Intelligent asset and service data to deliver 14% revenue boost, says GE Digital research
Jun 11, 2018

Service data - the key to success?
May 31, 2018

How 170-Year-Old BUNN Is Modernizing Service
May 30, 2018

How GE Digital is Using AI, IoT to Upgrade Drink Packaging
May 04, 2018

ServiceMax strengthens field service with MapAnything geospatial mapping
May 02, 2018

Industry Is Going Digital, and Field Service Leads the Way…
Apr 20, 2018

Zinc, GE Digital build solution for contextual, real-time field communication
Apr 17, 2018

Zinc loops in deskless workers with a hook into ServiceMax
Apr 09, 2018

Digital Transformation Leads To Service Revenue Growth
Mar 27, 2018

Want to disrupt your business? This is the magic trio to do it
Mar 23, 2018

How The Medical Field Is Investing In IoT To Save Productivity… And Lives
Mar 23, 2018

Training the Next Generation’s Field Service Technicians
Mar 05, 2018

The future of fixing: What field service means for us in the next 50 years
Mar 01, 2018

Software Helps with Proactive Maintenance
Feb 01, 2018

Optimized Communications
Jan 23, 2018

Manufacturer fuels growth with outcome-based services
Jan 11, 2018

Why FSM + APM = best of both worlds for industrial businesses
Dec 04, 2017

Rolls Royce Does it, GE Does It: Why You Should Embrace Outcomes-Based Delivery
Dec 01, 2017

The High Price of Industrial Downtime
Nov 29, 2017

Service Gets Its Game Face On
Nov 21, 2017

Why You Shouldn’t Sell Your Product but Rent It
Nov 16, 2017

Field service recruitment needs a rebrand to attract next-gen talent
Nov 10, 2017

Humans Need A Digital Twin for Zero Unplanned Downtime
Nov 09, 2017

ServiceMax and GE a year on – the ServiceMax view.
Nov 09, 2017

ServiceMax and GE Digital a year on – the GE view.
Nov 07, 2017

Human Error is More Common Cause of Unplanned Downtime in Manufacturing Than Any Other Sector, According to New Research
Oct 27, 2017

Unplanned downtime affecting 82% of businesses
Oct 26, 2017

Digital twins: Revolutionising product businesses
Oct 26, 2017

Mind The Gap: Digital Transformation Tackles Unplanned Downtime
Oct 25, 2017

The elephant in the digital room: unplanned downtime
Oct 24, 2017

GE Digital Unveils Industrial Software Solutions to Help Customers Execute Complete Asset Strategy, Accelerating Digital Transformation
Oct 20, 2017

Machines to get better preventative healthcare than humans by 2020
Oct 19, 2017

Millions being lost due to downtime in industrial systems
Oct 19, 2017

The true cost of unplanned downtime
Oct 19, 2017

Study finds zero unplanned downtime is reaching a tipping point
Oct 02, 2017

The UPS opportunity: What efficiencies are you missing in your business?
Sep 27, 2017

The Next Billion Dollar Startups: Where Are They Now? (Volume 2)
Sep 25, 2017

How The Age of Acceleration Is Changing The Business of Service
Sep 13, 2017

How IoT Helps Robots And Humans To Work Together – In The Field
Aug 22, 2017

It’s About the Stock Turn, Stupid
Jun 15, 2017

GE and ServiceMax – ‘Not investing in digital tools is just throwing money down the drain’
Jun 14, 2017

GE Additive announces Stryker 3D printing partnership at Minds + Machine Europe event
Jun 14, 2017

GE moves to automate industrial field service operations
Jun 14, 2017

GE Predix IIoT to Offer Integrated Field Service/Asset Performance Management
Jun 13, 2017

GE Unveils Big Data Tools For Industry In Digital Drive
Jun 13, 2017

GE Taps Cloud Analytics and Robotics To Fuel Industrial Transformation
Jun 13, 2017

Editorial Leader: Field Service News issue 17 – All Change
Jun 13, 2017

General Electric Launches New Purpose Built Industrial Products
Jun 13, 2017

GE Digital Extends Asset Performance Management Portfolio With ServiceMax
Jun 13, 2017

GE Announces Advanced Applications To Advance Digital Transformation for Customers
May 05, 2017

Internet of Things And Predictive Maintenance Transform The Service Industry
May 04, 2017

Are Remote Services the Key to Double-Digit OEM Revenue Increases?
Apr 10, 2017

Artificial intelligence: Lessons from the field
Feb 23, 2017

Why Your Appliance Repairman May Finally Be on Time
Jan 24, 2017

FSM Consolidation Will Link Service, Internet Of Things
Jan 04, 2017

SPP Pumps uses field service software to increase efficiency
Dec 06, 2016

GE ‘all in’ on digital transformation
Nov 21, 2016

Service modernizers deliver results to delight CFOs
Nov 17, 2016

The main man, Dave Yarnold, ServiceMax
Nov 14, 2016

GE Deepens Silicon Valley Push With $915 Million Cloud Deal
Nov 14, 2016

GE Digital snags ServiceMax for $915 million
Nov 14, 2016

21 Tips For Leading A Growing Company From FORBES' Next Billion-Dollar Startups
Oct 19, 2016

Next Billion-Dollar Startups 2016
Oct 04, 2016

How SaaS transformed business and the role of field service
Sep 26, 2016

For ServiceMax and PTC, IoT Opens New Business Opportunity
Sep 26, 2016

ServiceMax – Turning manufacturing companies into IoT enabled utilities
Sep 07, 2016

ServiceMax on Forbes Cloud100 list
Sep 07, 2016

Forbes Cloud 100: Meet The Private Companies Leading Cloud Computing In 2016
Aug 24, 2016

How cloud-based field service increases customer satisfaction
Aug 22, 2016

Enabling the mobile worker, optimizing performance
Jun 15, 2016

IoT in field services beneficial, but not a priority
Jun 13, 2016

Field service’s Rodney Dangerfield moment – in search of more C-Suite respect
May 31, 2016

Wearable devices aim to reduce workplace accidents
May 20, 2016

Field service software puts IoT to practical use
Apr 27, 2016

ServiceMax Accelerates Field Service Business Results with Spring 16 Release
Apr 26, 2016

Metrics - Not Guesswork - Are Key to Elevating Service
Apr 26, 2016

ServiceMax brings performance metrics to field service
Apr 20, 2016

Starting At the Finish Line: Why Outcomes Win Business
Apr 05, 2016

Manufacturing Firms – The Rock Starts of IoT?
Apr 02, 2016

What impact will the IoT have on field service operations?
Mar 17, 2016

The Internet of Field Service unlocks IoT for the enterprise
Mar 17, 2016

Service gets its game face on for the IoT era
Mar 06, 2016

Tapping New Enterprise Technology to Enhance Customer Service
Mar 02, 2016

An important question: Who will service the billions of IoT devices?
Feb 16, 2016

#fsn20 The twenty most influential people in field service (2016 edition)
Feb 10, 2016

As enterprise technology grows wiser, customer transformation needs a human touch
Jan 25, 2016

Industry Leaders: Dave Yarnold, ServiceMax – Part 2
Jan 18, 2016

What you missed in Big Data: Machine intelligence
Jan 18, 2016

Industry Leaders: Dave Yarnold, ServiceMax
Jan 15, 2016

ServiceMax automates field service with the Internet of Things
Jan 15, 2016

IoT Meets White Van Man
Jan 14, 2016

ServiceMax Partners with PTC to Tie IoT to Field Service IT Business Edge
Jan 14, 2016

Who Will Service The Billions of IoT Devices?
Jan 13, 2016

Customer Transformation Is the New Customer Support Destination CRM
Jan 11, 2016

Electrifying Global Service Strategy
Dec 21, 2015

Three Field Service Game-Changers: ServiceMax Live Europe
Dec 17, 2015

How's your field service? It may not be as good as you think
Dec 16, 2015

The Internet Of Things And Wearables Are Changing Field Service Automation As We Know it
Dec 15, 2015

This is the Biggest Gripe People Have About Service Visits
Dec 10, 2015

ServiceMax Opens New EMEA HQ
Dec 06, 2015

Why We Should All Be Selling Outcomes, Not Products
Dec 03, 2015

Designing Tomorrow’s Connected Products at Schneider Electric
Nov 25, 2015

IoT Is Not A Spectator Sport: ServiceMax’s Mark Homer
Nov 18, 2015

Service Leaders Have No Choice But To Prepare for IoT Today: Kevin Ahston
Nov 18, 2015

Is Service The New Cash Cow?
Nov 16, 2015

Sony Transforms Professional Services with ServiceMax
Nov 16, 2015

Field Service & IoT: Research report (part three)
Nov 09, 2015

Field Service & IoT: Research report (part two)
Nov 06, 2015

McKinley Equipment experiments with the IoT for small company field service
Nov 05, 2015

IoT Transforms Field Service Industry
Nov 05, 2015

The Age of Industrial Internet: Editorial Leader – Field Service News issue 8
Nov 05, 2015

ServiceMax: IoT means field service gets the sexiest tech
Nov 04, 2015

Field Service & IoT: Research report (part one)
Nov 04, 2015

Five thoughts from the Father of the Internet of Things
Nov 02, 2015

What technology will drive field service evolution the furthest? Part Two
Oct 15, 2015

Why service is the new cash cow
Oct 14, 2015

Servitisation: Why we should all be selling outcomes, not products
Oct 13, 2015

What technology will drive field service evolution the furthest? Part One
Oct 08, 2015

Why Service is the Product
Oct 06, 2015

Wearing it well: Is Field Service the Killer App for Wearable Computing
Sep 30, 2015

Making connected field service a reality with IoT
Sep 29, 2015

We make the IoT actionable, says ServiceMax CEO
Sep 22, 2015

How a service-centric business model can turn your company into a money-making machine
Sep 21, 2015

Software AG integrates with ServiceMax
Sep 17, 2015

Father of IoT to speak at upcoming MaxLive field service event
Sep 01, 2015

Industry leaders: John Cooper, Sony Professional Solutions, Europe. Managing complexity: Part 2
Aug 27, 2015

ServiceMax boosts IoT appeal as funding tops $200m
Aug 26, 2015

ServiceMax Raises $82M Series F Round
Aug 26, 2015

ServiceMax Closes $82 Million Round Led by Premji and GE
Aug 24, 2015

A Front Row Seat at the Field Service Big Bang
Aug 24, 2015

12 Things You Need to Know About the Internet of Things
Aug 22, 2015

Absolute Machine partners with ServiceMax
Aug 20, 2015

The New Cloud Darling
Aug 20, 2015

IT Life: Taking Service To The Max
Aug 19, 2015

Internet of Things offers opportunity for companies big and small
Aug 12, 2015

Cloud vs. On-Premise -- Part Two
Aug 06, 2015

The New Cloud Darling: Field Service Management
Aug 03, 2015

A New Leadership Role Emerging – the Chief Service Officer
Aug 03, 2015

The Internet of Things Will Be the Biggest Thing You Never Think About
Jul 31, 2015

Cloud vs. On-Premise -- Part One
Jul 17, 2015

Q&A with Hari Subramanian, CTO of ServiceMax
Jul 13, 2015

ServiceMax Named A Top Place To Work In Bay Area For The Third Consecutive Year
Jul 09, 2015

Service Gets Its Game Face On
Jul 09, 2015

The New Cloud Darling
Jul 08, 2015

Internet of Things: Mobile tech and the future of field service
Jul 07, 2015

Question: Field Service the Killer Wearable app?
Jul 01, 2015

Sony Professional deploys ServiceMax for engineering support
Jun 26, 2015

High definition service management at Sony PSE
Jun 12, 2015

Who Will Service The Billions of ‘IoT’ Devices?
May 21, 2015

Enphase energises proactive customer service with ServiceMax
May 14, 2015

ServiceMax opens up the front on the field service wars
May 08, 2015

Seeds of success… UK field service company thinking big
May 06, 2015

Computer Business Review – IoT Device Management Through Mobiles
May 06, 2015

PTC’s LiveWorx 2015: Strategic acquisitions announced at the Boston IoT Party
May 05, 2015

Is Field Service the Killer App for IoT?
Apr 21, 2015

Sky Italia shifts field service over to ServiceMax
Apr 01, 2015

Variations on a cloud theme for Inspecta field teams
Mar 25, 2015

Specialist Field Service Solutions to Mobilise Large-Scale Workforce for Sky Italia
Feb 17, 2015

Fifty Shades of Grey Walking Out Your Service Door (And The Newbies Replacing Them)
Feb 01, 2015

Field Service Leaders Interviews: Scott Berg, ServiceMax
Jan 31, 2015

Vivian Wong, Senior Vice President Engineering, ServiceMax Interview
Jan 31, 2015

Field Service News - Top 20 - Feb 2015
Jan 15, 2015

Top 10 Technology Trends in Field Service Industry – IoT – Big Data, CyberSecurity
Jan 12, 2015

Is a Field Service Revolution Taking Place?
Dec 28, 2014

Three questions to ask yourself now about your Field Service Organisation… before 2014 is another AuldLang Syne…
Nov 27, 2014

Field service technician roles due an overhaul (infographic)
Nov 24, 2014

Keeping the machines running
Nov 17, 2014

Will the Services Department Become the Sales Team of the Future?
Nov 14, 2014

SPP Pumps Ditches fax machines and heads to the cloud with ServiceMax
Nov 10, 2014

Exclusive: Apple's enterprise assault gets into higher gear
Nov 06, 2014

Dave Hart Featured in Mobile Business Germany November 2014
Nov 04, 2014

Show Me The Money: Field Service Moves From Cost Centre to Profit Centre
Oct 21, 2014

Automate all field services support
Oct 21, 2014

Pitney Bowes Europe adds sales and CRM to the field service role
Oct 20, 2014

Enterprise Hits and Misses
Oct 14, 2014

Field service morphs from necessary evil to revenue generator
Oct 13, 2014

How we live now
Oct 08, 2014

The new cloud darling: How cloud computing transforms field service management
Jul 21, 2014

Why You Should Build Your Company On Salesforce.com
May 22, 2014

VCs eye big cloud software returns despite dwindling valuations
Apr 23, 2014

Consortium Calls Salesforce1 Platform 'Force for Creativity'
Apr 02, 2014

Salesforce.com Recruits Channel Assistance For New Vertical Industry Initiative
Mar 17, 2014

An Enormous Change Is About To Hit This $15 Billion Industry
Mar 04, 2014

ServiceMax Raises $71 Million as iPads Join Service Calls
Mar 04, 2014

ServiceMax, Managing Service Teams in the Cloud, Lands $71 Million
Mar 03, 2014

ServiceMax raises $71 million for field service cloud software
Mar 03, 2014

ServiceMax takes $71M for the next ‘greenfield opportunity’: field service CRM
Mar 03, 2014

ServiceMax Raises $71M To Help Field Technicians For Oil Rigs And Coke Machines
Mar 03, 2014

ServiceMax Takes $71M for Software to Serve Field Technicians
Mar 03, 2014

Field Service Software Developer ServiceMax Raises $71M From Kleiner Perkins, Meritech Capital
Mar 03, 2014

ServiceMax raises $71 million in new funding
Feb 21, 2014

The Cloud Isn't One-Size-Fits-All: How To Select The Right Solution
Nov 11, 2013

Salesforce.com integrator ForeFront reinforces ServiceMax partnership
Nov 01, 2013

ServiceMax: Disrupting the Low-Tech Field Service Management Norm
Oct 25, 2013

Designing Mobile Enterprise Apps For "High Cognitive Load" Environments
Oct 25, 2013

No network connection? Mobile workers can stay productive offline
Oct 14, 2013

MAXIMIZE the Service Opportunity: Notes from ServiceMax’s User Event
Oct 07, 2013

Why Salesforce Is Winning The Cloud Platform War
Sep 25, 2013

Unleashing The Real Promise Of Mobile: Empowerment, Elevation, And Revenue
Aug 20, 2013

ServiceMax Field Service Management Is Now a TEC Certified Solution
Jul 08, 2013

Apps to streamline your workday
Jul 08, 2013

The business cloud: Going global from the start
Jul 01, 2013

Taking A Deep Dive With Salesforce.com
Jun 25, 2013

3 ways ‘forgotten industries’ are being transformed with tablets
Jun 10, 2013

CEO David Yarnold Has Field Service Automation Company ServiceMax on Fast Track
May 21, 2013

ServiceMax’s SaaS platform could make training technicians and replacing software a thing of the past
May 11, 2013

Welcome to the new (and fast-growing) ecosystem of mobile business apps
Apr 21, 2013

How iPads and a field service app transformed McKinley Equipment
Apr 19, 2013

Unleashing the real promise of enterprise mobile: Empowerment, elevation, and revenue
Apr 16, 2013

Inside Look at the Success of Cloud Field Service Provider ServiceMax
Apr 12, 2013

Salesforce.com's Top 10 Hottest Mobile Enterprise Apps
Mar 10, 2013

Meet The New Mobile Workers
Mar 06, 2013

The ‘Smart apps’ explosion is happening right now
Nov 29, 2012

Service And Support Providers Fix Business Problems
Nov 06, 2012

Daily deals: VCs seed cloud with $27M for ServiceMax
Nov 06, 2012

ServiceMax Raises $27M for B2B Customer Service
Nov 06, 2012

ServiceMax raises $27 million Series D
Nov 06, 2012

Venture Capital Deals
Nov 06, 2012

Field service software provider ServiceMax pulls in $27M, plots global expansion
Nov 06, 2012

ServiceMax Inks $27 million In New Funding
Oct 18, 2012

Surging ServiceMax Doubles Space in Hacienda West
Aug 30, 2012

Harsch Investment Properties Announces Tenant Expansion and New Lease at Hacienda West in Pleasanton
Aug 01, 2012

ServiceMax Revolutionizes Reverse Logistics With Release of Summer '12
Aug 01, 2012

ServiceMax Releases Reverse Logistics Module
Jul 25, 2012

The Next 25 Big Enterprise Startups
Jul 06, 2012

Cloud Rains Startups
Jun 04, 2012

Why Does Customer Service Suck?
May 24, 2012

The Lingering Impact of SuccessFactors
May 24, 2012

There's A New Crop of Power Players And They Come From SuccessFactors
May 08, 2012

Conquest Imaging Expands Service Capabilities Through Implementing New Cloud-Based Software
Apr 23, 2012

The Social Enterprise Becomes A Reality
Dec 31, 2011

Field Service Companies Continue Cloud Migration
Nov 30, 2011

Salesforce Takes AppExchange Mobile
Nov 30, 2011

Salesforce.com AppExchange Goes Mobile With iOS, Android
Nov 15, 2011

Zuora and the Future of ERP
Sep 30, 2011

Field Service Embraces New Mobile Devices
Sep 06, 2011

Is Your Company Leveraging Social Media? Should It Be?
Aug 31, 2011

Dreamforce: the sociable Salesforce.com partners get to work.
Aug 01, 2011

Biomedical Field Service: Clearing The Compliancy Hurdle To Ensure The Service Equals The Technology
Jul 05, 2011

Cloud Talk: ServiceMax builds an iPad app in just 2 weeks with Force.com
Jun 08, 2011

ServiceMax lands $14M more for mobile field service applications
Jun 07, 2011

SaaS Field Service Software ServiceMax Raises $14M From Mayfield, Salesforce And Others
May 24, 2011

Emergence Capital: The Sequoia of SaaS, aka the House that Salesforce.com Built
May 23, 2011

Salesforce.com makes two-pronged cloud push with Force.com, Heroku
Apr 06, 2011

How Geolocation Will Revolutionize the On-Site Service Industry
Feb 10, 2011

10 iPad Apps that Will Make You One Million Times More Productive, featuring ServiceMax
Jan 31, 2011

Communication Is The Way to a Customer's Heart
Jan 14, 2011

4 Companies Getting Real Results From Cloud Computing
Dec 31, 2010

Microsite turns ServiceMax into an information leader
Dec 05, 2010

ServiceMax for iPad Leverages Database.com’s Mobile and Social Features to Empower Field Service Technicians
Dec 02, 2010

12 New Products You've Got To Check Out At Dreamforce 2010
Dec 02, 2010

iPad applications show some promise for manufacturers
Nov 22, 2010

3 Enterprise iPad Apps for People in the Field
Nov 22, 2010

iPad In The Enterprises: ServiceMax Announces Field-Service iPad App
Nov 21, 2010

iPad Field Service App Promotes Enterprise Mobility
Nov 16, 2009

ServiceMax CEO Dave Yarnold on stage with Salesforce.com CEO Marc Benioff
Sep 08, 2009

New Customer Service Apps On Tap From Salesforce.com
Sep 08, 2009

Salesforce.com's Service-as-a-Service
Aug 07, 2009

New CEO Sets Tall Growth Targets for Field Service Firm
Mar 26, 2009

Betting on the gaps in Salesforce.com's suite
Mar 15, 2009

AMR Research Impressed