Pleasanton, Calif. – April 15, 2014 – ServiceMax, the leading field service management solution for a new era of business, today announced ServiceMax Linx for ServicePower as part of its Spring ’14 product release. ServiceMax adds best-in-class workforce optimization capabilities to its end-to-end field service product through the integration with ServicePower — the world’s most powerful scheduling optimization engine. The partnership with ServicePower is the first integration for ServiceMax’s new integration framework, ServiceMax Linx. Built on ServiceMax’s revolutionary Infinity framework, Linx opens the company’s software to a host of solutions that will make field service organizations of all sizes and in all verticals smarter, faster, and more profitable.
“Our integration with ServicePower delivers what no one else can — a world-class optimization engine paired with the best end-to-end field service solution in the cloud,” said Dave Yarnold, CEO of ServiceMax. “Every time a technician can’t fix the problem the first time it costs the business an average of $1,100 and often harms the business’ relationship with the customer. Our integration with ServicePower improves operational efficiency and customer satisfaction, freeing dispatchers to only focus on exceptions. A modern field service organization needs the best management of contracts, parts, and scheduling while providing solutions for social, portals, and analytics. Through Linx for ServicePower, we can deliver the best of all worlds to our customers.”
“This relationship creates a Salesforce1 Platform-based, single vendor solution in the field service management industry,” said ServicePower CEO Marne Martin. “Our patented optimization technology paired with ServiceMax will drive increased first time fix rates, provide the ability to schedule appointments, SLA jobs, and parts, while performing true intraday reoptimization, enabling field service organizations to increase service revenue and profitability. All of that leads to faster, smarter, and more efficient field service operations for our customers.”
Linx for ServicePower is suited for large enterprises, as ServicePower is the proven leader in large-scale implementations, which benefit from the power and efficiencies of the combined, cloud-based platform. Some of the world’s largest field service operations rely on ServicePower’s unique continuous optimization technology to achieve operational metrics and improve customer satisfaction, every day. With more than 300,000 global platform users, ServicePower’s proven algorithm delivers reliable scalability and performance. For operations in highly complex environments where simple rules-based engines are inadequate, ServiceScheduling’s artificial intelligence-based algorithm, self-learning capabilities, and M2M connected services provide the best solution to manage the most complex scheduling needs.
ServiceMax Linx also integrates with QuickBooks, used in particular by the small to medium business sector, to create a seamless sync of work orders to invoices, resulting in faster billing and faster time to revenue.
Advanced Scheduling within ServiceMax is enhanced in ServiceMax’s Spring ‘14 release with the addition of “drip-feed” scheduling, which focuses on getting new work orders to technicians on a just-in-time schedule.
In addition to scheduling optimization and billing advancements, ServiceMax’s Spring ’14 release also features updates to reporting with a restructured report hierarchy and more than 20 new standard reports. ServiceMax Mobile for iPad receives data handling and synchronization enhancements. ServiceMax Mobile for Laptops receives enhancements for attachments, multi-day work orders and a web services API for external program integration. The ServiceMax platform now supports scheduling of Service Flow Manager processes and a new migration tool to allow easier movement from pre-production to production environments.
There are more than five million field service technicians in the United States alone tasked with keeping our world running, yet today there is no standard technology for managing the way companies empower them to truly delight their customers in the field. ServiceMax is rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. ServiceMax has helped customers on average increase productivity through mobile by 26 percent, service revenue by 22 percent, and customer satisfaction by 15 percent. ServiceMax customers include large enterprises such as Coca-Cola Enterprises and Elekta, and smaller businesses like McKinley Equipment and Kinetico. Based in Pleasanton, California, they are a company of innovators, thinkers, and doers who care passionately about changing the world of field service. To learn more, please visit www.servicemax.com.
ServicePower is the only company that can provide a complete, global field management platform that controls all elements of the service lifecycle from offering an appointment, assigning resource and dispatching work through to tracking resources, processing claims, and providing business intelligence and analytical reports. With advanced intelligence-based scheduling, dispatch and open market auction software, as well as access to a global network of 86,000 repair and installation technicians, we enable companies to control and schedule work using a mixed resource pool of employees and independent contractors. ServicePower provides solutions that cross all industries. Current customers include Assurant Solutions, Mitsubishi, Farmers Insurance, and Pitney Bowes.
ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit www.servicepower.com