ServiceMax, from GE Digital, Again Recognized as a Leader in Gartner Magic Quadrant for Field Service Management

ServiceMax Recognized for Ability to Execute and Completeness of Vision

PLEASANTON, Calif. – (September 29, 2017) – ServiceMax, from GE Digital, a leading provider of field service management solutions, today announced that Gartner has positioned the company as a leader in the Gartner 2017 Magic Quadrant for Field Service Management.

For its analysis, Gartner evaluated 16 different software vendors. Gartner recognized ServiceMax, from GE Digital, as a leader on the basis of its innovation, configurable workflows, platform and mobile extensibility, product breadth, and active user base.

As the field service management market continues to evolve, ServiceMax, from GE Digital, remains focused on delivering the most innovative and forward-thinking solutions for companies to digitally transform their service operations.

“We believe this recognition from Gartner validates the success and excellence of the ServiceMax platform. Our mission is to be the go-to application for every field service technician in the world as we pursue the vision of zero unplanned downtime,” said Dave Yarnold, CEO of ServiceMax, from GE Digital. Over the last 10 years the ServiceMax platform has evolved into the most comprehensive cloud and mobile technology for field service across all industries.”

“Vendors' positions in this Magic Quadrant reflect the demand to align technicians and contractors using technologies like AI, streaming video and the Internet of Things, for effectiveness in all interactions. It is more important than ever to identify vendors that can adapt new technologies for FSM,” Gartner Inc. Magic Quadrant for Field Service Management, Jim Robinson, Michael Maoz and Jason Wong, 27 September 2017.

Most recently, ServiceMax, from GE Digital, launched Summer Release’17, featuring Condition Based Maintenance and Ranked Appointment Booking capabilities. These features enable companies to automate service requests and align future maintenance schedules for equipment service. These innovations are the latest designed to help customers move from reactive to proactive service delivery models to enhance customer loyalty and increase revenue while striving for zero unplanned downtime. Continuing the company’s stance of innovation, ServiceMax will share further product updates at GE’s Minds + Machines 2017 event October 25-26.

Gartner defines Leaders as those that “demonstrate a market-defining vision of how technology can help service professionals achieve business objectives. Leaders have the ability to fulfill their vision through products, services, ecosystems and solid business results in the form of revenue and earnings. They also have solid new references from multiple geographies and industries.”

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ServiceMax, from GE Digital

ServiceMax, from GE Digital, leads the global industry of field service management software – an estimated $25 billion market worldwide. The company creates solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector.