Maintain Your Certification

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After passing your SVMX101 Core Certification Exam, you will join an elite group of ServiceMax Certified Professionals. Your ServiceMax Core certification represents your product knowledge and expertise. Maintaining your certification ensures that you are continuously developing your skills and keeping your knowledge current.

Maintenance & Certification Expiration Overview

In order to maintain your Core certification, you must successfully complete a yearly certification release maintenance course and exam in Litmos. If you do not pass your yearly maintenance exam by the deadline, your Core certification will expire. Refer to the table below for details.

When the release course with exam is published, you will receive an email from servicemax.training@ptc.com with all the necessary details to complete your maintenance. While helpful, you should not rely only on these email notifications; it is your responsibility to complete by the published deadline.

Important to note:

To become a ServiceMax Core Certified Administrator you must successfully complete the SVMX101 Certification Exam.
The SVMX101 Certification Exam: Introduction to ServiceMax Administration is a prerequisite to the SVMX201 Certification Exam: ServiceMax Advanced Administration.
Successful completion of the SVMX201 Advanced Administration Exam does not exclude you from the regular maintenance requirements.

Maintenance Schedule

COURSE TITLE	RELEASE TRAIN(S)	DATE AVAILABLE	DUE DATE	REQUIRED FOR
ServiceMax Core 2024 Certification Maintenance	24R1, 24R2, 24R3	December 17, 2024	March 31, 2025	Individuals who certified before December 17, 2024
ServiceMax Core 2023 Certification Maintenance	23R1, 23R2, 23R3	January 12, 2024	March 31, 2024	Individuals who certified before December 17, 2024

Course access is only available to active certified individuals.
For more info about getting certified, click here.

About the Yearly Maintenance Course + Exam

Course Content: Administrator focused demo videos of new release features
Exam Content: Multiple choice & true/false questions (number of questions may vary based on release content)
Passing Score: 75%
Time limit: one hour
Number of Exam Attempts: 3 attempts to pass the maintenance exam
Delivery Method: ServiceMax Litmos Learning Management System
Completion Deadline: See chart above
Registration Fee: $0 USD

Release Demo Videos

Release features are showcased in our Release Demos video series, giving you the first look at the newest release. These videos focus on new capabilities and enhancements to existing features and feature overviews, relevant use cases, and in-depth demonstrations that are geared towards individuals administering and/or managing the ServiceMax solution.
*Please Note: watching release demos does not satisfy certification maintenance requirements.

ServiceMax Core 2024 Release Demos Learning Path
RELEASE TRAIN	COURSE NAME	DEMO VIDEOS INCLUDED	DATE AVAILABLE
Core 24R1	Core 24R1 Release Demos	Dismiss All - DVR Warning Enhancement	April 4, 2024
Core 24R2	Core 24R2 Release Demos	Advanced Get Price - Non-Entitled Work Orders Advanced Get Price - Manual Discounts for Entitled Work Orders Get Price - Parts Pricing Logic (Chart) Rich Text Fields Supported on SFM Delivery Launch Flows and LWCs from Wizards and New Issue Report & Feedback Component New Text Editor in Output Documents ServiceMax Go App Feedback Enhancements New ServiceMax Help Center Tour	July 11, 2024
Core 24R3	Core 24R3 Release Demos	TBA	Dec 12, 2024

ServiceMax Core 2023 Release Demos Learning Path
RELEASE TRAIN	COURSE NAME	DEMO VIDEOS INCLUDED	DATE AVAILABLE
Core 23R1	Core 23R1 Release Demos	ServiceMax Go 6.0 - Email Attachment ServiceMax Go 6.0 - Configure Edit Event ServiceMax Go 6.0 - Extended Event Window	July 13, 2023
Core 23R2	Core 23R2 Release Demos	ServiceMax 23.1 - SFM Lookup Enhancements ServiceMax 23.1 - Polymorphic Field Support in SFM ServiceMax 23.1 - Multi-Level SFM Mapping	July 13, 2023
Core 23R3	Core 23R3 Release Demos	SFM Lightning Wizard Designer SFM Wizard Record Redirection SFM Wizard Enhanced Handover Options SFM Transaction Related List View SFM Allow Clone Section Property Service Flow Wizard Lightning Web Component Enhancements ServiceMax Go - Sync on Finalize for Output Docs	Dec 14, 2023

Video and Exam Access

Go to https://servicemax.litmos.com/
Log in using your LMS username and password
Click on the Content Library tab
Locate and click on the release course
Click the Start This Course button
Exam is only contained in Certification Maintenance courses. You will be able to take the exam once you've watched the videos

FAQs

What study resources are available for me?
The primary reference materials for the maintenance exams are the Release Training videos (in Litmos) and the Release Notes (available via the ServiceMax Help site).

What happens if I do not pass a maintenance exam?
You are permitted three (3) attempts per maintenance exam. If you do not pass the release exam by its deadline, all credentials maintained by that exam will expire.

Can I ‘test out’ or otherwise skip maintenance exams?
No. Earning a higher level credential does not exempt you from the release exam requirement. You still need to take all release exams to maintain both your basic and advanced credentials.

Questions? Contact us at servicemax.training@ptc.com