After passing your SVMX101 Core Certification Exam, you will join an elite group of ServiceMax Certified Professionals. Your ServiceMax Core certification represents your product knowledge and expertise. Maintaining your certification ensures that you are continuously developing your skills and keeping your knowledge current.

Maintenance & Certification Expiration Overview

When the release tutorials and exam are published, you will receive an email from with all the necessary details to complete your maintenance. While helpful, you should not rely only on these email notifications; it is your responsibility to complete your maintenance modules by the published deadline.

In order to maintain your ServiceMax certification(s), you must successfully complete ServiceMax release maintenance courses and exam modules in LItmos. If you do not pass your maintenance exams by the deadline, your ServiceMax Core certification(s) will expire. Refer to the table below for details regarding maintenance deadlines.

Important to note: Successful completion of the SVMX101 Certification Exam establishes you as a ServiceMax Core Certified Administrator. The SVMX101 Certification Exam: Introduction to ServiceMax Administration is a prerequisite to the SVMX201 Certification Exam: ServiceMax Advanced Administration. Successful completion of the SVMX201 Advanced Administration Exam does not exclude you from the regular maintenance requirements.

Maintenance Schedule

ServiceMax 22.2 (22 R4) December 15, 2022 July 13, 2023 SFM Screen Designer Enhancements
SFM Web Delivery Time Field Support
Installed Product Hierarchy - LWC
FCO Delivery Output - IB Notifications & Opps
FCO Serial-Lot Number Search & Expressions
ServiceMax 22.2 (22 R4) Certification Maintenance Exam*

ServiceMax 22.1 (22 R2) June 16, 2022 Dec 15, 2022 Installed Base Timeline
Time Based PM - Sort Order
Dynamic SFM Sections
ServiceMax 22.1 (22 R2) Certification Maintenance Exam*
ServiceMax 21.2 Dec 2, 2021 June 16, 2022 FCO Search Expression Builder Enhancements
Generation of Future Timesheets
Dynamic Coverage on PM Plans Associated to Service Contracts
Task Template Required Parts
SFM Transaction Date/Time Field Intervals
ServiceMax 21.2 for Certification Maintenance Exam*
Modules marked with an * are required to maintain an active certification.
Ensure you are logged into Litmos prior to clicking the links above.
Link access is only available to active certified individuals.
For more info about getting certified, click here.

About the Maintenance Exam

  • Passing Score: 75%
  • Delivery Method: online via the ServiceMax LMS system
  • Content: 5-10 multiple choice & true/false questions (number of questions may vary based on the release content)
  • Completion Deadline: by the next release date (see chart above)
  • Registration Fee: $0 USD

Video and Exam Access

  1. Go to
  2. Log in using your LMS username and password
  3. Click on the Content Library tab
  4. Locate and click on the Release Training course
  5. Click the Start This Course button
  6. You will be able to take the exam once you've watched the videos


What study resources are available for me?
The primary reference materials for the maintenance exams are the Release Training videos (in Litmos) and the Release Notes (available via the ServiceMax Help site).

What happens if I do not pass a maintenance exam?
You are permitted three (3) attempts per maintenance exam. If you do not pass the release exam by its deadline, all credentials maintained by that exam will expire.

Can I ‘test out’ or otherwise skip maintenance exams?
No. Earning a higher level credential does not exempt you from the release exam requirement. You still need to take all release exams to maintain both your basic and advanced credentials.

Questions?  Contact us at