After passing your SVMX101 Core Certification Exam, you will join an elite group of ServiceMax Certified Professionals. Your ServiceMax Core certification represents your product knowledge and expertise. Maintaining your certification ensures that you are continuously developing your skills and keeping your knowledge current.

Maintenance & Certification Expiration Overview

In order to maintain your Core certification, you must successfully complete a yearly certification release maintenance course and exam in Litmos. If you do not pass your yearly maintenance exam by the deadline, your Core certification will expire. Refer to the table below for details.

When the release course with exam is published, you will receive an email from with all the necessary details to complete your maintenance. While helpful, you should not rely only on these email notifications; it is your responsibility to complete by the published deadline.

Important to note:
  • To become a ServiceMax Core Certified Administrator you must successfully complete the SVMX101 Certification Exam.
  • The SVMX101 Certification Exam: Introduction to ServiceMax Administration is a prerequisite to the SVMX201 Certification Exam: ServiceMax Advanced Administration.
  • Successful completion of the SVMX201 Advanced Administration Exam does not exclude you from the regular maintenance requirements.

Maintenance Requirement Examples:
  • If you obtained your SVMX101 certification PRIOR TO December 17, 2024 you will need to complete the ServiceMax Core 2024 Certification Maintenance course by March 31, 2025 to maintain an active certification.
  • If you obtained your SVMX101 certification ON OR AFTER December 17, 2024 your first certification maintenance requirement to maintain an active certification will be the ServiceMax Core 2025 Certification Maintenance course, due by March 31, 2026.

Maintenance Schedule

ServiceMax Core 2024 Certification Maintenance 24R1, 24R2, 24R3
December 17, 2024 March 31, 2025
ServiceMax Core 2023 Certification Maintenance 23R1, 23R2, 23R3
January 12, 2024 March 31, 2024
Course access is only available to active certified individuals.
For more info about getting certified, click here.

About the Yearly Maintenance Course + Exam

  • Course Content: Administrator focused demo videos of new release features
  • Exam Content: Multiple choice & true/false questions (number of questions may vary based on release content)
  • Passing Score: 75%
  • Time limit: one hour
  • Number of Exam Attempts: 3 attempts to pass the maintenance exam
  • Delivery Method: ServiceMax Litmos Learning Management System
  • Completion Deadline: See chart above
  • Registration Fee: $0 USD

Release Demo Videos

Release features are showcased in our Release Demos video series, giving you the first look at the newest release. These videos focus on new capabilities and enhancements to existing features and feature overviews, relevant use cases, and in-depth demonstrations that are geared towards individuals administering and/or managing the ServiceMax solution.
*Please Note: watching release demos does not satisfy certification maintenance requirements.

ServiceMax Core 2023 Release Demos Learning Path

Core 23R1 Core 23R1 Release Demos ServiceMax Go 6.0 - Email Attachment
ServiceMax Go 6.0 - Configure Edit Event
ServiceMax Go 6.0 - Extended Event Window
July 13, 2023
Core 23R2 Core 23R2 Release Demos ServiceMax 23.1 - SFM Lookup Enhancements
ServiceMax 23.1 - Polymorphic Field Support in SFM
ServiceMax 23.1 - Multi-Level SFM Mapping
July 13, 2023
Core 23R3 Core 23R3 Release Demos SFM Lightning Wizard Designer
SFM Wizard Record Redirection
SFM Wizard Enhanced Handover Options
SFM Transaction Related List View
SFM Allow Clone Section Property
Service Flow Wizard Lightning Web Component Enhancements
ServiceMax Go - Sync on Finalize for Output Docs
Dec 14, 2023

Video and Exam Access

  1. Go to
  2. Log in using your LMS username and password
  3. Click on the Content Library tab
  4. Locate and click on the release course
  5. Click the Start This Course button
  6. Exam is only contained in Certification Maintenance courses. You will be able to take the exam once you've watched the videos


What study resources are available for me?
The primary reference materials for the maintenance exams are the Release Training videos (in Litmos) and the Release Notes (available via the ServiceMax Help site).

What happens if I do not pass a maintenance exam?
You are permitted three (3) attempts per maintenance exam. If you do not pass the release exam by its deadline, all credentials maintained by that exam will expire.

Can I ‘test out’ or otherwise skip maintenance exams?
No. Earning a higher level credential does not exempt you from the release exam requirement. You still need to take all release exams to maintain both your basic and advanced credentials.

Questions? Contact us at