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Analyst Research

Gartner 2021 Magic Quadrant for Field Service Management

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Analyst Research
Refining Digital Transformation through Asset Centricity

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Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.
Analyst Research
Benchmarking Report: The Impact of Asset Data Flow Beyond the Silo of Field Service Operations

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ServiceMax partnered with Field Service News in a recent research project to understand how often and efficiently asset data is used within service organizations—or does the data remain within a silo of operations which can stall or prevent innovation and digital transformation.
Analyst Research
Gartner Report: Quick Answer The Difference Between EAM and FSM

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Hear from Gartner what the similarities and differences are between EAM and FSM. This becomes especially important if you are considering an Equipment as a Service business model (EaaS).
Analyst Research
The First Annual Chief Service Officer Report

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Authored by Worldwide Business Research and sponsored by ServiceMax, the report underscores the growing prevalence of the service department as a center for revenue growth and the Chief Service Officer (CSO) as a leader in driving the organisation’s approach to customer experience.
Analyst Research
IDC MarketScape Report for Manufacturing Field Service Management Applications, 2021-2022

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ServiceMax has once again been named a Leader in the IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment. ServiceMax believes this placement is based on the strength of its field service management platform in multiple areas, including its unique asset-centric approach to service execution and its continued product innovation. As this evaluation is focused on the needs of manufacturers, ServiceMax’s asset-centric approach and track record of success in medical devices, high tech, industrial manufacturing and more contributed to our leadership.
Analyst Research
ServiceMax Named a Leader in the 2021 Gartner Magic Quadrant for Field Service Management

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“Other providers measure themselves against the Leaders and emulate their strategies and tactics. Leaders demonstrate market strength, based on installed-base depth, and they affect market trends in terms of all the criteria by which they are evaluated. Leaders’ software users often consider that they are gaining a competitive advantage over others in their industry.” *Gartner, “Magic Quadrant for Field Service Management”, 31 August 2021, Jim Robinson, Naved Rashid
Analyst Research
Frost & Sullivan Awards ServiceMax the 2020 Market Leadership Award for Mobile Field Service Management

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In another testament to our leadership in Field Service Management, ServiceMax has received Frost & Sullivan’s 2020 Market Leadership Award for North American Mobile Field Service Management. We invite you to access and read the full write-up that accompanies the award.
Analyst Research
Video Highlights - IDC MarketScape for Field Service

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Watch now to hear IDC Analyst Aly Pinder share the highlights of the IDC MarketScape for Worldwide Manufacturing Field Service Management. Published in November 2019, this IDC MarketScape report profiles and rates 10 field service management vendors who support the field service management market for Manufacturing. In this video, Aly shares why field service management is a "must" to deliver service less reactively and more effectively. Hear why IDC named ServiceMax a Leader in this dynamic market.

Analyst Research
IDC Report: Bridging the Service Excellence Gap for Asset-Oriented Manufacturers: Complexity, Cost, and Intelligence

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The role of service is changing rapidly among asset-oriented manufacturers. Digital transformation is enabling operators to have the insights necessary to predictively solve problems before assets fail.
Analyst Research
IDC Analyst Connection: Excelling at Service Delivery with a Hybrid Workforce

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Aly Pinder, Program Director, Service Innovation and Connected Products at IDC, addresses five questions put forward by ServiceMax. His answers highlight pertinent areas and provide you with actionable recommendations.
Analyst Research
The Rise of "Asset and Service Data Gravity"

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Asset and Service Data is one of the most critical and valuable data sets collected, aggregated and analysed in an organisation. But it also one of the most neglected and untapped sources of actionable insights, that has the potential to connect and benefit every function in the organization and help you stay miles ahead of the competition. Effective transition to this advanced business model will be intrinsically linked to the ability to successfully collect and use this data.
Analyst Research
eBook & microsite "Cost, Causes and Consequences of Unplanned Downtime"

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The Vanson Bourne study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.

Analyst Reaction to Asset 360 for Salesforce Field Service

Salesforce and ServiceMax complement each other well...it [Asset 360] will give the likes of IFS, Microsoft Dynamics, Oracle, SAP, and others a run for their money.

Predrag (PJ) Jakovljevic, Principal Analyst, TEC, TEC: New Salesforce Field Service Software Release Harnesses ServiceMax Asset 360

Analyst Reaction to Maximize 2021

ServiceMax’s CEO Neil Barua opened his keynote with the theme that the spotlight is on service. The ability for service and specifically field service to enable manufacturers to differentiate their businesses in this past year was critical to sustained success and even revenue growth. Digital tools allowed these organizations to make agile pivots in business models and the value being delivered to customers.

Aly Pinder, IDC Market Note "ServiceMax Maximize 2021: The Spotlight Is on Service"