With ServiceMax Work Order Management Software you can be confident that your field team utilization is the highest it can be and manage, monitor and even automate service requests to ensure that they are resolved within commitments. Not only to meet the business outcomes your customers demand and speed cash flow, but you also delight them to drive new revenue opportunities.*Average ServiceMax customer results
Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted. ServiceMax enables you to manage service teams, their territories, and the corresponding activities for all service models; product break/fix, preventive maintenance, plant outage, plant shutdown and turnaround.
Transform to proactive field service to maximize equipment uptime and customer satisfaction
Your flagship product just sent an alert from the customer’s location, it’s failing, downtime is imminent, but you don't worry. You have all the information you need to diagnose the issue, automate a detailed work order, send an engineer and fix the problem before it ever becomes one. Sound too good to be true?
ServiceMax delivers IoT-connected field service software to enable remote diagnostics, efficient service, and accurate failure predictions. ServiceMax works with an IoT platform of your choice to deliver Connected Field Service.
Connect with customers and provide self-service options
Web technology has increased the expectations of customers. Customers want to log issues and view their work order information online. ServiceMax Customer Communities provide all the visibility you and your customers need. The combination of customer choice and self-service is the perfect recipe for customer loyalty and business profitability. ServiceMax Customer Communities keep the costs of delivering service low with self-service that keeps customers satisfied.
A Native Cloud App for a seamless sales to support to service experience
Field service is inherently mobile, social and time sensitive. The field service industry needs modern technologies that complement these attributes and this is where ServiceMax comes in. Built on the Salesforce platform, ServiceMax delivers secure access to your information 24/7/365 on any device, from anywhere.
Your technicians are always connected, gathering customer intelligence and leveraging tribal knowledge and recording service details, so why shouldn’t your sales team benefit from real-time service information? From initial support case to work order creation, lead generation and final work order resolution, ServiceMax as a fully native Salesforce application keeps your sales and service teams connected so every customer’s experience is exceptional.
Elekta is a medical device manufacturing company that produces software and equipment used to improve the lives of people with cancer and brain disorders. Companies, like Elekta, in the competitive medical device industry are looking at how connectivity and smart devices can be used to generate more value for their customers as well as new sources of revenue. Elekta understands this opportunity and has been using the Internet of Things for the past decade to help differentiate its service business and expedite field service.
Download this exclusive guide to find out how to employ best practices around field service processes that increase technician effectiveness and boost customer loyalty through: knowledge sharing and service analytics; better visibility into service level agreements (SLA’s); and optimizing scheduling based on technician skills, availability, and proximity.
ServiceMax Work Order Management helps you manage and track work orders from creation and assignment through job execution and debrief. Dispatchers leverage Service Board to create work orders, schedule jobs via drag and drop, get intelligent resource recommendations, track technicians, predict drive times, and much more. Technicians, upon work order assignment, use the mobile app ServiceMax Go to access information on the work order, capture the job execution details, and debrief. Dedicated, no-code work flows ensure your technicians perform jobs consistently across different teams and geographies.