Customer & Partner Portals
The internet has enhanced the capability to collaborate with partners around the world. For customers, it means logging issues and viewing their information online. With ServiceMax, you can create your own service requests and work orders, view your work orders such as case details and appointment windows, and allow customers to view workarounds and solutions applicable to their installed products. It enhances customer satisfaction and customer loyalty by giving them tremendous visibility.
For service partners, who often time's represent you in front of the customer, it is critical to ensure that partners are handling your customer requests the way you would. Track the cases and work orders you've assigned them, and make sure full accountability for reverse and forward parts logistics with partners. Increase partner loyalty and retention. Scale up or down your service operations as demand requires.
Companies use ServiceMax's complete field service suite to manage everything from contract entitlements, workforce optimization, scheduling , inventory & parts logistics to real-time partner and customer portal access.