Use ServiceMax’s Customer Communities for Enhanced Customer Service
Field service has its own challenges. A complex partner base, maintenance of new products and changing customer expectations are a few to mention. To ensure improved customer service you need a revolutionary approach. Customer Communities from ServiceMax is a smart way!
ServiceMax’s Customer Communities is a common platform for customers to interact with a company. Running on cloud, Customer Communities increases customer delight by 15%. It improves customer service experience by:
- Reducing operation costs and allowing customers to use self-service tools for managing scheduling and work orders
- Generating service revenues through cross-sell and up-sell methods based on customer choice
- Creating a strong connect with customers and use their inputs to enhance service delivery, product design and customer service activities
Modern day customers want someone to listen to their requests. Use ServiceMax to enhance customer loyalty and perfect field service.
Download the White Paper.