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Role of a Field Service Engineer in Field Service Delivery

A field service engineer needs to address every customer call with the best field tech, technology and ideas. To dispatch a skilled field worker, equipped with correct parts for the right task is challenging. ServiceMax can help.

Field service engineers need to ensure customer delight and retain high efficiency. For this they have to make sure that their field workers:

  • Have the skills to accomplish the allocated task
  • Are not busy with infeasible schedules
  • Attend priority customers first
  • Solve customer queries on time and reduce pointless travel

ServiceMax’s advanced scheduling solution has a unique UI that effectively monitors interactive, manual and fully automated scheduling process. You can manage the schedules of employees and partner-employed techs. Leverage ServiceMax’s Dispatch Console to allocate and generate schedules for various work orders.

Want to increase the chances of first time closure rates and minimize the mean time to repair? Partner with ServiceMax today.