ServiceMax Helps You Increase Productivity in a Call Center
What delights your customers the most? It is your ability to solve their problems on time and efficiently. No customer today prefers a "No" for an answer when it comes to fixing their issues. Do you want to offer advanced solutions, best ideas and latest technologies on every service call? ServiceMax's cloud-based field service suite helps you increase productivity in a call center whilst tracking customer service requests.
ServicePulse from ServiceMax revolutionizes the manner in which your company collaborates on field service topics. It helps you:
- Improve field tech productivity and utilization by offering easy access to field service experts
- Increase the scopes of first time closings and ensure consumer satisfaction by offering the field techs required feedbacks on the go
- Enhance the "mean time to repair" for your field workers by documenting and using tribal knowledge
- Make the most of organic knowledge for reducing the field tech training time
- Promote meaningful associations all over the distributed network
Want to make smart and fact-based decisions concerning service processes, design and product design? Choose ServiceMax.