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ServiceMax Helps You Increase Productivity in a Call Center

What delights your customers the most? It is your ability to solve their problems on time and efficiently. No customer today prefers a "No" for an answer when it comes to fixing their issues. Do you want to offer advanced solutions, best ideas and latest technologies on every service call? ServiceMax's cloud-based field service suite helps you increase productivity in a call center whilst tracking customer service requests.

ServicePulse from ServiceMax revolutionizes the manner in which your company collaborates on field service topics. It helps you:

  • Improve field tech productivity and utilization by offering easy access to field service experts
  • Increase the scopes of first time closings and ensure consumer satisfaction by offering the field techs required feedbacks on the go
  • Enhance the "mean time to repair" for your field workers by documenting and using tribal knowledge
  • Make the most of organic knowledge for reducing the field tech training time
  • Promote meaningful associations all over the distributed network

Want to make smart and fact-based decisions concerning service processes, design and product design? Choose ServiceMax.