Increase profits and customer satisfaction while efficiently scheduling and dispatching your HVAC service technicians.
Without a properly functioning HVAC system can be a torture on a cold night or on a scorching hot day. ServiceMax ensures that your technicians get to the service place with all the required parts, solving customer issues faster, improving your first time fix rates. By using ServiceMax's software, you can:
- Avoid overbooking some HVAC technicians while others remain idle
- Ensure that the HVAC technicians adhere to customers appointment time windows
- Maximize your HVAC technicians' work time and minimize their travel time
- Improve your first time fix rates and improve customer satisfaction
- Deliver all the above irrespective of whether your business has a handful of HVAC technicians or many
ServiceMax's HVAC scheduling software will enable your HVAC workforce to flawlessly deliver service in the field.
- Dispatch console view for easy dispatch, scheduling and service
- View work orders based on query criteria like assigned, unassigned, high priority, etc.
- Intuitive drag and drop capability to enable dispatchers to quickly assign jobs to technicians
- Find technicians for selected work orders based on proximity or territory
- Provide mobile access to your technicians so that they can access their schedule, customer history, parts availability, service manuals or a knowledge base, and much more while at the customer site.
- Enable your HVAC technicians to electronically sign pro-forma invoice while on site.
If you're looking for more information on an HVAC Dispatching Software, schedule a demo today.