ServiceMax Offers a Resource Center for Customer Service Professionals
New age customers are conscious buyers and technology friendly. They want to log in queries and view the service history online. Customers want a positive and intuitive customer service experience, where they are heard by a company. Want an intelligent resource center for customer service professionals? Customer and Partner Communities from ServiceMax can help!
Customer and Partner Communities is cloud-based and motivates customers to connect with the field service company. Using ServiceMax you can:
- Drive increased service revenue through up-sell and cross-sell recommendations depending on customer choice
- Attain customer satisfaction by reducing the operation expenses and providing self-service choices for scheduling and the work orders
- Connect with customers and attain valuable feedback to boost service delivery, customer service and product design
- Enhance customer loyalty and aver expensive truck rolls by providing fast access to a database on the installed products
Blend self-service tools with customer preferences to perfect field service with ServiceMax. Download the White Paper.