ServiceMax Helps in Service Automation for Home
Machines and devices at home need timely maintenance and repair. Moreover, field service companies need to dispatch the right field worker with right parts. ServiceMax’s service automation for home machines makes the process easy.
Allocating the perfect field tech for a job is a complex process. It is essential to ensure customer delight and maintain high efficiency. For this service companies must make sure that:
- Field techs do not have overbooked schedules
- Field techs are equipped with advanced software that can help them offer quality work
- Customer appointment time slots are addressed
- Priority customers are given preference
ServiceMax’s work order management offers help!
Use ServiceMax for a seamless allocation, creation, deployment, debrief and closure of field work orders. ServiceMax helps you:
- Do away with needless paperwork
- Enhance field tech utilization by allowing them to fix more home machines in a day
- Minimize billing errors
- Minimize the chances for SLA violations
- Reduce functional costs by enabling your partners and customers instantly update work order status
ServiceMax helps you manage customer service requests effectively to offer flawless field service.
Download the White Paper.