Service Engineer Management Software for Perfect Service Delivery
Service Engineers need to align dispatch with scheduling and workforce optimization. They need to ensure that the field techs spend more time solving customer issues than staying idle. The main objective is to increase revenue and offer customer delight. ServiceMax’s service engineer management software can help.
Service engineer management software runs on cloud enabling users to operate a low cost-subscription model. The software perfects service delivery function by offering:
- Dynamic scheduling- Helps to generate, allocate, debrief and update field work orders
- Contract entitlements- Helps to maximize revenue by increasing contract renewals and avoiding warranty leakage
- Inventory management – Helps to bring down inventory costs by reducing parts leakage and write-downs
- Social collaboration tools – Helps to ensure customer delight and increase first time closure rates
- Analytics – Helps to create useful reports and dashboards to arrive at smart decision making
Want to provide your clients with flawless field service? Partner with ServiceMax.