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ServiceMax Makes Field Service Management Profitable

Field service management might be complex but not unprofitable. Every field service interaction offers a chance to increase revenue.

Three important steps to make field service management profitable are:

  • Optimize Scheduling - Don’t keep customers waiting and technicians idle. Workforce optimization and advanced scheduling offers benefits like increased technician utilization, high first time fix rates and happy customers.
  • Go Mobile - Think of starting a video with an expert at office to resolve a problem. Imagine receiving a signed-off work order as soon as it’s completed. As you go mobile you make tasks for your techs simplified.
  • Don’t lose parts – This is vital for field service companies that service high-end devices with costly parts. It is crucial to track inventory parts across the complete service lifecycle. This helps in solving problems faster.

ServiceMax makes field service management profitable by increasing productivity up to 31%. Optimax from ServiceMax offers workforce optimization, automated scheduling and dispatch solution.

Know more by downloading our White Papers.