ServiceMax’s Field Service Operations Management Case Study on Electrolux
A modern day field service operation has its challenges. However, with ServiceMax flawless field service can be your reality. The field service operations management case study on Electrolux offers an in-depth understanding of ServiceMax’s capabilities.
Electrolux Brazil was monitoring 1,800 field techs and 900 service partners through a mix of emails, stick notes and phone calls. The challenges faced by the company were:
- No visibility in partner performance against the SLA’s
- Multiple systems for managing service functions and partners resulting in lost data
- Customer satisfaction rates were significantly lower than expectation
- Cost was negatively influenced because of incorrect warranty data
Electrolux Brazil chose ServiceMax as their field service partner and witnessed improved customer satisfaction. The company has a better and correct track of warranty data and service delivery now. To know more read the listed Case Study.