Track Customer Service Requests with ServiceMax
Replace repeat visits, lost work orders, outmoded software, and service gateways and restructure your field service with an innovative solution to trace your customer service requests.
ServiceMax's Parts & Logistics software enable you to request, ship and trace the movement of parts and products between depot repair units, truck stocks, warehouses, and numerous customer regions. Apart from tracing customer service requests the software allows you to:
- Bring down the inventory expenses by minimizing parts leakage and write-downs
- Reduce the costs by making use of refurnished goods and parts thus increasing spare parts inventory
- Boost technician utilization by ordering parts faster than before
- Increase the first time fix rates by allocating the right field tech to the consumer site
- Adhere to the regulatory guidelines by providing audit trails on parts movement
Now onwards missing parts and broken products would no longer impact your profit gains. Thus, Parts & Logistics software from ServiceMax trace service requests, attend it on time and boost customer retention.
Download the White Paper to know more.