Satisfy Your Field Service Customer Using ServiceMax
If you want to satisfy your field service customer, you need to fix every issue. Your customers expect expert field techs to turn up on time and resolve their problems fast. ServicePulse from ServiceMax equips you with the best solution, technology and field techs to address every customer call.
Powered by Salesforce.com, ServicePulse revolutionizes the way your field service company collaborates on service topics. A perfect blend of social networking and collaboration tool, ServicePulse ensures customer delight. Use ServicePulse to:
- Facilitate secure, real-time collaboration and communication across a company
- Allow field techs to post photos, queries and troubleshoot along with others to fix customer issues
- Leverage useful hashtagging and search capabilities to access popular search topics, uncommon and common issues
- Attain complete visibility to updates, changes and other crucial items as they take place by using the ServicePulse ticker
- Utilize the automated alerts to highlight customer accounts having high volume activity
Want to get a clear visibility into what is happening with your business and service customers? Get ServiceMax.
Download the White Paper.