ServiceMax Offers Advanced Workforce Management Technology
Field service is not restricted to taking a client call and attending to a customer. It includes service visits, checking service contracts and installed product details. You also need to ensure that an expert field tech is sent to the customer site. Want to ensure customer delight and increase service revenues? ServiceMax’s advanced workforce management technology helps.
ServiceMax’s cloud-based workforce management technology monitors the generation, implementation, allotment, debrief and closing of work orders. Use ServiceMax to:
- Eliminate excess paperwork
- Increase field worker productivity by allowing them to complete more tasks every day
- Minimize billing mistakes
- Accelerate collections and minimize confusions about field work orders
- Minimize the occurrences of SLA violations
- Enhance field service delivery by attaining useful insight and evaluating trends on service history, failure analysis, root cause and the total parts and time used
ServiceMax’s workforce management technology manages the service requests and ensures they are addressed with the SLA customer promises.