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Listen To Your Assets - How your installed equipment assets will become your most important services consultant


The adoption of the internet of things (IoT) and the corresponding increased availability of real time asset data are enabling a transformation in the Field Services equipment and asset maintenance arena. Companies that are leveraging the ability to connect to, and pull performance data from their assets - “listening” to their assets - are finding a road map to increased confidence in their asset’s performance, a much better insight into their asset’s maintenance needs, and an understanding of how to leverage those things into more comprehensive, integrated, and valuable customer solutions. In this session we will look at the ways the organizations are learning from their install base and growing their business.

Digital Transformation Featuring Kodak Alaris


View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow.

Building a Resilient Service Experience with Asset 360


Companies across all industries are having to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations continue to rise. To succeed and remain competitive, organizations must advance beyond the standard break-fix model to ensure uptime for important assets in a safe and compliant manner. Service teams must prioritize efficient asset performance, as well as the customer experience they provide. Listen to Mark Cattini, Salesforce, Stacey Epstein, ServiceMax, and Kate Leggett, Forrester.

ServiceMax 20.2 Release


At ServiceMax we are committed to adding new features to ServiceMax Core that drive value for our customers and enable them to explore new field service use cases. In release 20.2, we deliver key innovations to help service organizations tackle challenges around field change orders.

Digital Transformation for Long-Term Sustainability


  • Life Science & Medical Equipment

Manufacturers today face pressure to improve their customer service and productivity, while handicapped with aging technology stacks. They know they need to upgrade but are challenged on how to align their tech plans with their customer obligations. One company that faced problems just like this was GE Healthcare. GE Healthcare needed to improve the patient experience and reduce interruptions to medical care. Its mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience. With increasing demand across the product development and service delivery chain, GE Healthcare had to provide an advanced level of service to its customers.

Making the Most of Zinc


Join Zinc product experts Jon Martin and Scott Ewart to learn how to best leverage Zinc across your field service organization. This is a great session for new and old Zinc users to learn how to make the most of Zinc’s unique real-time communication features. Jon & Scott will cover: product features, best practices for managing your Zinc instance, and roadmap features including remote triage and knowledge management.

[Innovation Series] Proactive Maintenance — Simplified


Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.



Across the last few months Field Service News in partnership with ServiceMax have hosted a series of in depth Think Tank sessions with a series of senior service leaders to dig deeper into the challenges and opportunities that our industry face currently.



As we look at field service in this state of COVID-19, we are seeing some companies thrive, especially in the medical sector. But for most, the lockdown is causing huge strain, not only on revenue but also as companies do their best to look after their employees.

[Innovation Series] Are Installations Piling Up? Complex Jobs Simplified!


Product Focus: Project Scheduling. Key Takeaways: Understand ServiceMax’s offering for project scheduling, multi-appointment jobs, multi-resource jobs, crew management, and shift plans.

Virtuelle Field Service Circle


Da wir uns nicht persönlich treffen können, bringen wir unsere Field Service Circle zu Ihnen! Mit unserer virtuellen Veranstaltungsreihe zu Themen rund um den technischen Außendienst bleiben Sie auch in diesen herausfordernden Zeiten auf dem Laufenden!

How B. Braun Ensures Regulatory Compliance


  • Life Science & Medical Equipment

In a fast changing and increasingly complex regulatory environment, it can be difficult to ensure compliance to an ever-changing array of medical device regulations in multiple countries. To stay compliant, but also to provide global traceability and to obtain service data from its global markets, B. Braun chose the ServiceMax Field Service Software.

Mehr Transparenz über Installierte Geräte


Für Unternehmen, die hochwertige, komplexe Anlagen oder Geräte herstellen, sind zwei Dinge entscheidend: die Verfügbarkeit und die effiziente Sicherstellung dieser Verfügbarkeit. Dies stellt hohe Anforderungen an den gesamten Serviceprozess und an das Team der Außendiensttechniker.

20.1 Client Product Release


ServiceMax's 20.1 Client product release is now available! From being able to schedule more nearby jobs, to offering faster access to knowledge when at a customer site — the new product release delivers features that help dispatchers, planners, and technicians be more effective in their jobs.

Best Practices for Depot Repair


  • Machinery
  • Mechanical or Industrial Manufacturing

Join this webinar to learn about strategies that can streamline, simplify and automate your depot repair processes. Topics include: How to craft a depot repair solution that's right for your business model; Streamlining processes for efficiency; and Increasing communication with customers through automated updates.

[Innovation Series] The Do's and Don'ts of Contractor Management


Product Focus: Partner Communities. Key Takeaways: Options for handling resource crunch. Tips for reducing process complexity, communicating with contractors, measuring service quality.

Medical Device Expert Talks: Accelerating digital transformation


Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.

Service, Sustain, Succeed: How Service Keeps the World Running


Our guest speaker, Chris Westlake, Global Process Owner of Service and Repair at Medtronic, joins Shawn LaRocco, VP of Digital Transformation at ServiceMax, to share their experience steering the service organizations during these challenging times and their perspective on the future of business. Medtronic and other medical device and life science companies are at the forefront of this crisis, working around the clock to ensure critical equipment is up and running reliably. This shock to the system has forced field service providers to re-evaluate how they run their organizations.

[Innovation Series] Mobile For the Next Generation of Technicians


Product Focus: ServiceMax Go. Key Takeaways: Understand how mobile features like offline access, asset location and service history, connected conversations, and real-time notifications help technicians deliver faster and better service.

Asset 360™: Foundation for the Future of Field Service Management


Companies servicing high value, complex, mission-critical equipment need a complete view of their assets to run a profitable business. Adopting an Asset 360™ strategy enables you to drive efficiencies in your processes and deliver maximum uptime to your customers. Watch the replay of Stacey Epstein's Asset 360™ Keynote to learn how you can increase uptime, reduce costs, and maintain compliance through an asset-centric approach.

20.1 Release: New Features To Help You Achieve Uptime


Manufacturers in asset-centric industries recognize that in addition to having a comprehensive understanding of their customers, they must also have this level of understanding when it comes to their assets. This means knowing how their equipment is doing once it has left their premises, as well as enabling their workforce with the right tools to keep the equipment up and running. For asset-centric service companies, ensuring consistent uptime for customers is everything.

[Innovation Series] 5 Proven Ways to Master Parts Management


Product Focus: Parts Management. Key Takeaways: How ServiceMax enables you to move from break-fix to proactive maintenance and proactively manage parts, easily locate parts, manage your min/max levels, deploy Remote Triage, and more.

[Innovation Series] Secrets of Efficient Scheduling Revealed


Product Focus: Service Board. Key Takeaways: Value of asset centricity. Three requirements necessary to make dispatchers effective and efficient.

[Innovation Series] 3 Steps for Growing Your Contract Renewal Rates in 2020


Product Focus: Service Contracts & Entitlements. Key Takeaways: Use a system and process to price & deliver service consistently. Features that help design compelling and profitable service contracts for your customers. Demonstrate value to customers as you go.

ServiceMax Launch 19.3


Establishing the right business processes in the field helps you utilize your workforce most effectively and empowers people to do their best work; ultimately leading to higher productivity and better customer satisfaction. View our 19.3 release webinar to learn more about the innovations that help you build out, adjust, and enforce business processes.

[Innovation Series] Your 2020 Must-Haves for a Profitable Service Business


Product Focus: Installed Base Management. Key Takeaways: Importance of understanding and having full visibility into your installed base. Ways to grow the topline while also cutting costs.

[Innovation Series] How Real-Time Communication Can Supercharge Technician Productivity


Product Focus: Zinc. Key Takeaways: Impact of real-time communication on service teams. How ServiceMax is taking advantage of new technologies including AI, AR, and bots.

Remote Triage – Harness Service Data With AI to Reduce Truck Rolls


Every time a service technician is needlessly dispatched to a work site, or fails to complete a job during the first visit due to an unexpected problem, it cuts into your bottom line. Even service organizations that track asset movement in near real time often need help pinpointing the causes of equipment failures and deciding on the best measures to take.

ServiceMax Launch 19.1


In the quest for revenue growth, service organizations are determined to improve customer experience through innovation, ultimately increasing profitability, offering new products, and entering new markets. Critical to any service innovation undertaking is a service execution platform that is equally as innovative.

Servicemax Field Service Management Product Demo


View this product demo webinar to see ServiceMax in action! On average, our customers achieve an average increase in service revenue by 10% and increased productivity by 19%. Are you ready to see how ServiceMax can help you achieve these results?

Untapped Potential: The 5 Sustainability Opportunities for Service Execution


Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

Optimizing Service Delivery for Industrial Manufacturers and Asset Operators


All manufacturer operations – from pharmaceutical manufacturers to power plant operations to energy producers and everyone in between -- need timely maintenance to ensure consistent uptime. Asset failures can cost companies like yours hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, you can provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators. Join this webinar from ServiceMax to learn how to improve your service execution.

Which Field Service Contractor Management Model Is Right For You?


Successfully outsourcing field service work to contractors is more than just handing off work orders to third-party technicians. To get it right, you need to be aware of common contractor engagement models, as well as their uses cases and limitations. View this 30-minute webinar to understand the growing adoption of outsourcing by TSIA Field Services members and the primary drivers for these initiatives. You’ll also learn how to get a jumpstart on developing your field work outsourcing strategy. Using practical customer examples, we will take a close look at the pros, the cons, and lessons learned.

Optimizing Service Delivery For Asset Operators


Whether you are in the business of running a power plant, developing an oil field or operating a fleet of aircraft, mission critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators.

Improve Field Service Safety & Compliance by 12% with Digital Tools


Field service professionals in regulated industries understand the importance of following prescribed processes and capturing accurate information from the field. Errors in operations and data could mean a serious disaster. ServiceMax and ProntoForms are teaming up to help teams deliver compliant service every time.

The Rise of Asset and Service Data Gravity


The rise of "Asset and Service Data Gravity" is changing the way businesses view and monetize their service operations. This data is playing a far more strategic role in the wider enterprise – not just within service operations. The advent of connected equipment assets, industrial platforms and servitization has made service and asset data more valuable than ever before, yet it remains under monetized for most

Service Transformation for Oil, Gas and Chemical Facility Operators


In this webinar recording, learn how ServiceMax can be used specifically in Oil, Gas and Chemical Facility operations such as refining, gas processing, petrochemical and more. Phil Schwarz, Oil & Gas Product Marketing Director at ServiceMax, discusses the role of a field service management platform within the context of Digital Transformation and how it can impact your business and operations immediately and into the future.

3 Ways to Overcome Proactive Service Challenges


By 2020, there will be 20 billion IoT connected devices. Field service management is a first-order application for IoT with accurate equipment data to optimize service delivery. Join ServiceMax and TSIA to learn how Connected Field Service delivers superior productivity and customer experience results. We will discuss how to unlock new service models, enable proactive maintenance models and leverage data to achieve proactive service results.

Nutzung maschinengenerierter Daten von vernetzten Produkten für optimale Servicebereitstellung


Das Internet der Dinge (IoT) ist der Wegbereiter für die Transformation der Servicebereitstellung und damit für Mehrumsatz und Profitabilität. Aber wie funktioniert das und wie sieht die praktische Realisierung aus? ServiceMax hat zusammen mit PTC die erste vernetzte Field Servicemanagement-Lösung entwickelt, um Unternehmen aus dem Bereich Maschinen- und Anlagenbau sowie Servicedienstleistern eine Technologie für optimale Serviceprozesse anzubieten.

Service Transformation: Fokus auf Service anstatt auf Produkt


Um eine erfolgreiche Transformation in Ihrem Unternehmen durchzuführen, benötigen Sie die richtige Strategie, die Möglichkeiten und geeignete operative Prozesse. In diesem Webinar erfahren Sie mehr darüber, wie sich signifikante Steigerungen der Profitabilität erreichen lassen. Es referiert Gregers Johansen, Gründer und Group Vice President of Service bei Grundfos.

Schnellerer ROI durch Integration von Ersatzteil- und Servicemanagement


Verantwortliche für Service- und Lieferkettenmanagement befinden sich oft in der Entscheidungs-Zwickmühle bezüglich Ersatzteilbestückung. Wieviel Ersatzteile sollen gelagert werden? Wie kann man den richtigen Ersatzteilbedarf für vorausschauende Wartung und Reparturarbeiten berechnen? Ein kompletter Überblick über den Ersatzteilbestand und effektives Ersatzteilmanagement stellt für viele Unternehmen eine Herausforderung dar.

The Service Council und ServiceMax über die Top 3 Field Service Trends in 2018


Field Service Management ist ein Bereich, der sich schnell verändert. Was für Ihr Unternehmen vor 5 Jahren oder letztes Jahr noch topaktuell war, ist bereits heute veraltet. Mobiltechnologie, Wearables, Big Data, AI (künstliche Intelligenz), Augmented Reality, IoT, Cloud, 3D-Druck, Digital Twin-Ansatz, Drohnen und Robotik finden jetzt ihren Niederschlag im modernen Field Service-Bereitstellungsprozess. In Kombination mit Veränderungen im Businessmodell in Richtung ergebnisbasiert bzw. das Outsourcen des Servicebereichs durch Drittanbieter führen dazu, dass der Field Service Bereich zur äußerst komplexen Umgebung avanciert. Welche Veränderungen erwarten uns in 2018?

Das neue Gesicht des Field Serviceingenieurs – Was sind die Aufgabenfelder und Herausforderungen eines Field Serviceingenieurs bis zum Jahr 2022?


In diesem Webinar diskutiert Kris Odland, Field Service News, und Kieran Notter, ServiceMax, über die aktuellen Studienergebnisse der Vanson Bourne-Umfrage im Sommer 2017 und das Thema "Das neue Gesicht eines Field Serviceingenieurs". Befragt wurden über 150 Führungskräfte aus dem Bereich Service weltweit. Diese Studie gibt spektakuläre Einblicke, was von einem zukünftigen Field Seviceingenieur in der Zukunft alles erwartet wird.

Field Service Transformation und IoT


Das industrielle Internet der Dinge bietet eine breite Palette an Transformationsmöglichkeiten für Unternehmen. Neue Umsatzmöglichkeiten und Geschäftsmodelle mit vernetzten Produkten und Einrichtungen gehören zu den wichtigsten Neuerungen. Verantwortliche für den Servicebereich haben jetzt die Chance, ihren Servicebereich neu aufzustellen, engere Kundenbeziehungen und langfristige Kundenbindungen aufzubauen, Mehrumsatz zu generieren und den Bereich zum Wachstumsmotor des Unternehmens auszubauen.

Verbessern Sie Ihre Margen und Kundenbindung durch IoT-Einsatz im Ersatzteilmanagement


Unsere Kunden können Echtzeitdaten aus IoT-vernetzten Geräten analysieren und auswerten, Informationen über Reparaturhistorien abrufen, die richtigen Ersatzteile für die Reparatur bereitstellen und rechtzeitig erforderliche Ersatzteile bestellen sowie ihren Lagerbestand auf dem Laufenden halten.

Kostensituation bei ungeplantem Maschinenausfall


Stabile, zuverlässige Maschinenlaufzeiten sind wichtig für Ihre Firmen-Reputation, Kundenzufriedenheit und Ihre Kostensituation. Welche Kosten fallen tatsächlich an bei einem ungeplanten Maschinenausfall? Alles zur aktuellen Vanson Bourne-Studie über Kosten, Ursachen und Auswirkungen im Falle eines ungeplanten Maschinenausfalls.

Mining-Unternehmen verbessern die Serviceproduktivität durch ServiceMax


Sehen Sie sich jetzt diese Webinaraufzeichnung an und erfahren Sie, wie ServiceMax Miningunternehmen dabei unterstützt, ihre Produktivität zu erhöhen, kontinuierliche Maschinenlaufzeiten zu gewährleisten und Sicherheitsstandards einzuhalten. Wir diskutieren darüber, wie Asset Performance Management von GE Digital und die Field Servicemanagement-Lösung von ServiceMax sich ergänzen und zeigen Ihnen die Funktionsweise in einer Live-Demo

Into the Diamond Mine: Das Field Servicetransformations-Handbuch für Entscheider


John Ragsdale, VP Research, Technology and Social bei TSIA, spricht in dieser Webinaraufzeichnung mit Patrice Eberline über die Inhalte ihres neuen Buches.

Die Zukunft der Servicetransformation in einer digitalen Welt


Field Service Experten diskutieren über die Zukunft des Service. Erfahren Sie, wie führende Unternehmen die Servicetransformation erfolgreich umgesetzt haben und welche Möglichkeiten sie verfolgen, um weiter die Nase vorn zu haben.

Der Field Service-Ingenieur der Zukunft


Selbstlernende Maschinen, künstliche Intelligenz (AI) und Drohnen haben die Field Serviceprozesse verändert. Heute lassen sich durch verbessertes Management, Bereitstellung und Überwachung höhere Produktivität, zufriedenere Kunden und Mehrumsatz generieren.

MaxPert Serie:


Maximale Mitarbeitereffizienz durch optimale Einsatzplanung ( auf Englisch)

Kostenexplosion ohne Service Transformation


John Ragsdale, VP of Technology Research TSIA, und Patrice Eberline, VP of Customer Transformation bei ServiceMax, diskutieren über neue Technologieströmungen, die die Art der Servicebereitstellung verändert haben.

Mehrwert durch Installed Base Management


Sehen Sie sich diese Webinaraufzeichnung an und erfahren Sie mehr darüber, wie ServiceMax Unternehmen dabei unterstützt, einen kompletten Überblick über ihre installierte Basis zu bekommen. Aktuelle Statuseinblicke sind die Voraussetzung für strategische Entscheidungen und Mehrumsatz.

ServiceMax für Mehrumsatz, höhere Kundenzufriedenheit und Produktivität


ServiceMax unterstützt Sie dabei – unabhängig von Ihrer Branche und Unternehmensgröße –, Ihre Serviceprozesse zu optimieren, höhere Serviceumsätze zu erzielen, die gesetzlichen Vorschriften einzuhalten und Ihre Kunden zu begeistern.

8 Leistungskennzahlen für perfekte Servicebereitstellung


Mehrumsatz und höhere Profitabilität durch die Field Service-Leistungskennzahlen-Analyse. Verfügbar ist ein optionales, leistungsfähiges Modul – Service Performance Metrics –, das die 8 wichtigsten Analysen im Field Servicemanagementbereich adressiert und bereitstellt – darunter Ersterfüllungsrate, Begleitverkaufsrate, Durchschnittliche Reparaturdauer und vieles mehr.

5 W's of an Outcome Based Service Model


The concept of selling an outcome rather than the product or service itself is not new, but it may impact your business soon. Learn how technology can enable your "outcome-based" service transformation.