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Erfolgsstory
Kodak Alaris

210329

  • Information Technology & Business Services
  • Global

As a global technology leader, Kodak Alaris’ service team has its hands full supporting customers worldwide, providing hardware and software repair & maintenance services, as well as professional services. In an effort to consolidate dozens of disparate systems, create standardized global processes, and increase service efficiency, Kodak Alaris sought out a cloud-based field service management platform that could meet their needs almost entirely out of the box.

Erfolgsstory
GE Healthcare Global Services Puts Customers First With Cloud-Based Field Service Platform

201116

  • Life Science & Medical Equipment
  • Global

Technicians for GE Healthcare Global Services are not direct patient care medical professionals, but they play an essential role in the overall quality of care that medical facilities provide to patients. These skilled troubleshooters diagnose and treat problems on medical equipment that help keep patients healthy. Their role in maintaining and servicing these devices has almost as much impact on quality of care as the attending physician’s. The ability to service equipment efficiently and effectively is a key reason the company implemented ServiceMax for cloud-based field service management.

Erfolgsstory
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Whitepaper
Selbst entwickeln oder kaufen?

210528

Unternehmen, die auf Salesforce Service Cloud und Salesforce Field Service setzen, sind auf dem besten Weg zur digitalen Transformation. Da sie den wachsenden Bedarf an anlagenbezogenen Funktionen wie Reparaturen im Depot, Rücksendungen, Automatisierung, Berechtigungen, Gewährleistungen und Serviceverträge erkennen, wägen Sie ab, wie Sie diese Anforderungen am besten abdecken.

Whitepaper
The Costs, Causes & Consequences of Unplanned Downtime

210422

The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

Whitepaper
Wachsende Bedeutung der Asset- und Servicedaten

210310

Asset- und Servicedaten gehören zu den wichtigsten und wertvollsten Daten, die in einer Organisation gesammelt, aggregiert und analysiert werden. Dennoch werden sie sehr häufig vernachlässigt und nur unzureichend genutzt. Servicedaten und Daten von Assets, wie Maschinen und Anlagen, haben das Potenzial, die Unternehmensbereiche miteinander zu verbinden und dazu beizutragen, die Marktposition des Unternehmens zu stärken. Der zukünftige Erfolg fortschrittlicher Geschäftsmodelle wird maßgeblich davon abhängen, ob und wie es Unternehmen gelingt, diese Daten erfolgreich zu sammeln und zu nutzen.

Datenblatt
ServiceMax Asset 360 Connect from MuleSoft

210609

Efficient field service execution increasingly depends on leveraging data across the enterprise. Typically, this data is siloed within separate systems, resulting in challenging integration projects. ServiceMax and MuleSoft have partnered to help ServiceMax easily and quickly connect this siloed data with ServiceMax Asset 360, the leading field service management solution for asset-centric companies.

Datenblatt
STÄRKEN SIE IHRE FIELD-SERVICE-LÖSUNG MIT ASSET-BEZOGENEN FUNKTIONEN

210524

Der technische Außendienst wird immer anspruchsvoller - und komplizierter. Technologische Innovationen, Kundenerwartungen, Branchendynamik und neue Geschäftsmodelle erfordern ständig neue Ansätze für die effiziente Serviceerbringung beim Kunden. ServiceMax Asset 360 für Salesforce hilft Unternehmen, die Salesforce Field Service (SFS) einsetzen, neue komplexe Service-Anwendungsfälle zu bewältigen und einen höheren Mehrwert aus ihren Implementierungen zu ziehen. Asset 360 ergänzt die führenden terminzentrierten Funktionen von Salesforce mit den anlagenbezogenen Funktionen von ServiceMax in Bereichen wie komplexe Prozesse, Ansprüchen und Anlagentransparenz.

Datenblatt
ServiceMax Connect by Jitterbit

210503

ServiceMax Connect by Jitterbit brings together the leader in asset-centric FSM and a leading enterprise integration platform to make it fast and easy to connect ServiceMax and ERP data and business flows - no code needed.

Infografik
Total Cost of Building Business Applications: How to Create a Comprehensive ROI Calculation

210730

When considering to Build vs. Buy, you must consider all implications, especially those hiding beneath the surface. We created a model to help identify and uncover how far the iceberg extends under the waterline, in other words—make the hidden cost elements visible.

Infografik
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Webinar
Visualizing Integration Impact with Alcon, ProntoForms and ServiceMax

210713

  • Life Science & Medical Equipment
  • Service Transformation
  • Productivity / Efficiency / Operation Excellence

Set your sights on the latest customer spotlight webinar with Alcon, a global eye care company. Their story about achieving digital transformation for surgical asset installation and compliance is eye-opening! Don't miss it.

Webinar
6 Things Medical Device CSOs Are Doing to Stay in Business feat. Terumo BCT

210625

  • Life Science & Medical Equipment
  • Thought Leadership
  • Service Transformation

Building off the findings in the 2021 CSO Report, Terumo BCT highlights the key features of resilient service organizations and shares recommendations on where medical device leaders should focus this year.

Webinar
Proactive Maintenance Simplified

210318

  • Recorded Webinar

While some field service providers still live “on the edge” with reactive emergency responses, most have come to recognize that proactive maintenance means predictable business and revenue, more equipment uptime, and happier customers. This livecast will provide three key strategies to achieve proactive maintenance for any service organization.

Publikation
Emerging Technologies in Field Service

210421

The CTOs, innovation leaders, and field service teams that put new, cutting-edge technologies into service last year have just scratched the surface of what these digital tools can accomplish. This special version of the annual “Emerging Technologies” field service report will explore the sophistication of field service teams’ technology programs, revealing how organizations are tracking the status and reliability of their assets while meeting customer demands for service using new software and hardware.

Publikation
The 2021 CSO Report: A Comprehensive Guide for Chief Service Officers Globally

210326

The CSO Report offers a summary of the major themes, challenges, initiatives, and opportunities gathered from ServiceMax’s growing global community of Chief Service Officers.

Publikation
The Value of Integrations

210309

Managing a large number and variety of integrations is critical to realizing the value of ServiceMax’s Field Service Management solutions. Serving as an execution platform, ServiceMax can – through integrations – provide the information needed by customer service agents, technicians and service engineers, back office support staff, procurement/supply chain personnel, and/or the finance team to effectively and efficiently perform their work. It is all about breaking through software silos to deliver the correct information to the right people in real time.

Customer Story: Tecpetrol
Video
Customer Story: Tecpetrol

210624

  • Oil & Energy

Tecpetrol, an energy leader serving the Latin America region, has chosen ServiceMax to help them improve efficiency across their service business in areas like contractor and work order management.

Asset 360: Service Contracts (Spring 2021)
Video
Asset 360: Service Contracts (Spring '21)

210528

ServiceMax's Asset 360 for Salesforce's Service Contracts stop revenue leakage with increased visibility into warranties and contracts.

Asset 360: Service Process Manager (SPM) Transactions (Spring 2021)
Video
Asset 360: Service Process Manager (SPM) Transactions (Spring '21)

210528

ServiceMax's Asset 360 for Salesforce's SPM Transactions reduce effort to build & support asset-centric business processes.

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