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Erfolgsstory
Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

  • Life Science & Medical Equipment
  • Global

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

Erfolgsstory
GE Power

180731

  • Oil & Energy
  • Global
  • NAM

GE Power is a world leader in its industry and provides almost one-third of the world’s power generation capacity. And that doesn’t just include the equipment to power it; GE Power also provides services for its equipment. Their team of experts monitors thousands of power assets in real-time.

Erfolgsstory
ShotSpotter

180705

  • Security
  • NAM
  • Global

The teams at ShotSpotter pick up the sound of gunshots, analyze it to eliminate false-positives, and alert authorities to the precise location. But for the system to work, ShotSpotter’s network of sensors must always be listening—a job that falls to the company’s field service team.

Whitepaper
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

In der Kurzfassung der Forrester-Studie und in unserem Whitepaper erfahren Sie mehr zu folgenden Themen: 1. Die Digitalisierung von industriellen Services erfordert neue Fähigkeiten - Wie der Markt bzw. neue unterschiedliche Arbeitsmodelle die Zukunft der Talentbeschaffung beeinflussen. 2. Die digitale Transformation verändert den Blickwinkel - Unternehmen fokussieren sich auf die Daten ihrer Anlagen & Geräte, um neue Erkenntnisse zu gewinnen, neue Geschäftsmodelle abzuleiten und digitale Technologien zu implementieren. 3. Vom Ziel der Unternehmen, die Lebensdauer ihrer Maschinen & Anlagen immer besser einschätzen und verlängern zu können, und wie dies zu einer höheren Kundenzufriedenheit und zu höheren Umsätzen beiträgt.

Whitepaper
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized service execution management business.

Whitepaper
The 5 Sustainability Opportunities for Field Service

190328

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

Datenblatt
Service Execution Management for Facilities

190917

The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

Datenblatt
Service Execution Management for Heavy Construction Machinery

190814

ServiceMax is the leader in service execution management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

Datenblatt
Service Execution Management for Material Handling Equipment

190814

ServiceMax provides service execution management for control systems and material handling equipment by managing and automating work orders, service debriefs, parts planning, inspections, proactive maintenance, and technician enablement.

Infografik
The Rise of Asset & Service Data Gravity in Oil & Gas

180720

71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

Webinar
ServiceMax Launch 19.3

191216

Establishing the right business processes in the field helps you utilize your workforce most effectively and empowers people to do their best work; ultimately leading to higher productivity and better customer satisfaction. View our 19.3 release webinar to learn more about the innovations that help you build out, adjust, and enforce business processes.

Webinar
[Innovation Series] Your 2020 Must-Haves for a Profitable Service Business

191206

Join our field service experts Daniel Brabec and Sam Neva to learn about the tactics that equipment-centric companies are using to make service profitable. This recorded livecast covers: various methods service organizations are using to drive profitability, how to monetize your installed base using service contracts/entitlements, and examples of companies who have turned service from a cost center to a profit center.

Webinar
[Innovation Series] How Real-Time Communication Can Supercharge Technician Productivity

191113

We kicked off the Innovation Series with a live conversation with our new Head of Innovation, John Stetic! Watch the on-demand recording of "How Real-Time Communication can Supercharge Technician Productivity" to learn more about: Three mobile trends to supercharge employee productivity, how real-time information is a game-changer for field technicians and a peek into the future of how AI can positively impact service metrics.

Publikation
IDC MarketScape Report für Field Service Management

191114

ServiceMax wurde im aktuellen IDC-Report (November 2019) als führender Anbieter ausgezeichnet. Der IDC-Report deckt den weltweiten Markt von Field Service Management-Lösungen für die Fertigungsindustrie ab. IDC stellt 10 Softwarelösungen vor, die Fertigungsunternehmen dabei helfen, den Service an den von ihnen hergestellten Geräten durchzuführen. Die Softwareanbieter werden nach strengen qualitativen und quantitativen Kriterien bewertet.

Publikation
From Grease to Code: What Drives Digital Service Transformation

190912

In der Kurzfassung der Forrester-Studie und in unserem Whitepaper erfahren Sie mehr zu folgenden Themen: 1. Die Digitalisierung von industriellen Services erfordert neue Fähigkeiten - Wie der Markt bzw. neue unterschiedliche Arbeitsmodelle die Zukunft der Talentbeschaffung beeinflussen. 2. Die digitale Transformation verändert den Blickwinkel - Unternehmen fokussieren sich auf die Daten ihrer Anlagen & Geräte, um neue Erkenntnisse zu gewinnen, neue Geschäftsmodelle abzuleiten und digitale Technologien zu implementieren. 3. Vom Ziel der Unternehmen, die Lebensdauer ihrer Maschinen & Anlagen immer besser einschätzen und verlängern zu können, und wie dies zu einer höheren Kundenzufriedenheit und zu höheren Umsätzen beiträgt.

Publikation
WBR Insights Report 2019

190906

Medical Device Manufacturers are experiencing a moment in time defined by changes in technology and customer expectations, framed by increasing data management and compliance challenges. These must be addressed by comprehensive service management strategies. Access this report to learn about the strategies Medical Device Manufacturers are utilizing to remain compliant, while scaling their business and pushing towards service profitability.

Announcing 200 Million Assets Under Management by ServiceMax
Video
Announcing 200 Million Assets Under Management by ServiceMax

190613

ServiceMax reaches 200 million assets under management. From jet engines to medical and gym equipment, customers around the globe rely on ServiceMax’s software platform to accurately maintain data about their assets, as-maintained.

Zinc Product Overview
Video
Neil Barua - Gartner Magic Quadrant 2019

190423

Video
Zinc Product Overview

190422

Secure communication purpose-built for service teams. When service technicians are at the job, they need answers fast. Zinc secure, real-time app provides messaging so teams can get answers and share information instantly.

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