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Erfolgsstory
Kodak Alaris

210329

  • Information Technology & Business Services
  • Global

As a global technology leader, Kodak Alaris’ service team has its hands full supporting customers worldwide, providing hardware and software repair & maintenance services, as well as professional services. In an effort to consolidate dozens of disparate systems, create standardized global processes, and increase service efficiency, Kodak Alaris sought out a cloud-based field service management platform that could meet their needs almost entirely out of the box.

Erfolgsstory
GE Healthcare Global Services Puts Customers First With Cloud-Based Field Service Platform

201116

  • Life Science & Medical Equipment
  • Global

Technicians for GE Healthcare Global Services are not direct patient care medical professionals, but they play an essential role in the overall quality of care that medical facilities provide to patients. These skilled troubleshooters diagnose and treat problems on medical equipment that help keep patients healthy. Their role in maintaining and servicing these devices has almost as much impact on quality of care as the attending physician’s. The ability to service equipment efficiently and effectively is a key reason the company implemented ServiceMax for cloud-based field service management.

Erfolgsstory
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Whitepaper
Wachsende Bedeutung der Asset- und Servicedaten

210310

Asset- und Servicedaten gehören zu den wichtigsten und wertvollsten Daten, die in einer Organisation gesammelt, aggregiert und analysiert werden. Dennoch werden sie sehr häufig vernachlässigt und nur unzureichend genutzt. Servicedaten und Daten von Assets, wie Maschinen und Anlagen, haben das Potenzial, die Unternehmensbereiche miteinander zu verbinden und dazu beizutragen, die Marktposition des Unternehmens zu stärken. Der zukünftige Erfolg fortschrittlicher Geschäftsmodelle wird maßgeblich davon abhängen, ob und wie es Unternehmen gelingt, diese Daten erfolgreich zu sammeln und zu nutzen.

Whitepaper
Equipment Dealers

200825

  • Building & Construction
  • Machinery

Heavy equipment, material handling, and lift truck dealers have been instrumental in ensuring the continued operation of the international supply chain—they are essential in keeping the world running. As national economies closed, various segments of the industry were recognized as “Essential Services.” It quickly became apparent just how important this particular market segment is.

Whitepaper
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

In der Kurzfassung der Forrester-Studie und in unserem Whitepaper erfahren Sie mehr zu folgenden Themen: 1. Die Digitalisierung von industriellen Services erfordert neue Fähigkeiten - Wie der Markt bzw. neue unterschiedliche Arbeitsmodelle die Zukunft der Talentbeschaffung beeinflussen. 2. Die digitale Transformation verändert den Blickwinkel - Unternehmen fokussieren sich auf die Daten ihrer Anlagen & Geräte, um neue Erkenntnisse zu gewinnen, neue Geschäftsmodelle abzuleiten und digitale Technologien zu implementieren. 3. Vom Ziel der Unternehmen, die Lebensdauer ihrer Maschinen & Anlagen immer besser einschätzen und verlängern zu können, und wie dies zu einer höheren Kundenzufriedenheit und zu höheren Umsätzen beiträgt.

Datenblatt
ServiceMax Engage

210312

Mit Endkunden verbinden, sie supporten und Kundenzufriedenheit und präzise Asset-Daten sicherstellen Eigentümer und Betreiber komplexer Assets, wie Maschinen und Anlagen, erwarten zunehmend mehr Transparenz und Einbindung in den Serviceprozess. ServiceMax Engage ist eine intuitive mobile App, die Serviceorganisationen mit Anlagenbesitzern und -betreibern verbindet, um die Servicetransparenz zu erhöhen, das Kundenerlebnis zu verbessern und die Qualität der Anlagendaten sicherzustellen.

Datenblatt
ServiceMax Parts Planning from Baxter Planning

210309

The ability to plan and manage parts is critical to effective service delivery. Not having the right parts for the job lowers first time fix rates and increases time to repair; carrying more parts than necessary raises inventory costs. Asset-centric companies need field-focused and service-specific parts planning, integrated with a field service management solution.

Datenblatt
ServiceMax SMS Action Service

210125

Field service providers are continuously seeking to improve worker productivity. At the same time, customers, service managers, and technicians themselves increasingly expect to be updated in real time on the status of the work being performed. How can field technicians keep their service stakeholders updated while not wasting precious time performing repetitive tasks on their mobile devices?

Infografik
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Infografik
The Rise of Asset & Service Data Gravity in Oil & Gas

180720

71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

Webinar
Proactive Maintenance Simplified

210318

  • Recorded Webinar

While some field service providers still live “on the edge” with reactive emergency responses, most have come to recognize that proactive maintenance means predictable business and revenue, more equipment uptime, and happier customers. This livecast will provide three key strategies to achieve proactive maintenance for any service organization.

Webinar
Field Service Circle – Strategy and Vision of Field Service in 2021

210218

  • Field Service Circle (FSC)
  • Recorded Webinar

What will 2021 bring to the field service industry? And how can you make sure your service business is ahead of the game?

Webinar
Is equipment the transformation consultant of the future?

210217

  • Field Service Circle (FSC)
  • Recorded Webinar

Amongst others, we approach the topic from two key angles. Firstly, from a consulting point of view with a focus on driving business value. Secondly, from a product point of view, discussing what story the asset tells and how this information allows you to be more efficient, more customer focused, and generate more revenue.

Publikation
The 2021 CSO Report: A Comprehensive Guide for Chief Service Officers Globally

210326

The CSO Report offers a summary of the major themes, challenges, initiatives, and opportunities gathered from ServiceMax’s growing global community of Chief Service Officers.

Publikation
The Value of Integrations

210309

Managing a large number and variety of integrations is critical to realizing the value of ServiceMax’s Field Service Management solutions. Serving as an execution platform, ServiceMax can – through integrations – provide the information needed by customer service agents, technicians and service engineers, back office support staff, procurement/supply chain personnel, and/or the finance team to effectively and efficiently perform their work. It is all about breaking through software silos to deliver the correct information to the right people in real time.

Publikation
The Internet of Things & the Future of Field Service

210126

The Internet of Things refers to the connectivity of physical devices (or “things”) through sensor and other technologies that allow the devices to send and receive data. IDC predicts that 42 billion devices or “things” will be IoT-connected by 2025. Industrial organizations, particularly in manufacturing and energy, increasingly recognize IoT’s importance: over one half in the US are already deploying IoT in a pilot or production setting.

Video
ServiceMax Live: Asset 360 Spring ’21 is here!

210408

The latest installment of the ServiceMax and Salesforce partnership delivers innovations that drive value for our customers by focusing on three tenets: visibility, asset uptime and profitability.

Video
ServiceMax Engage in Aktion

210312

Erfahren Sie, wie ServiceMax Engage die Kundenbeziehungen und die Serviceausführung verbessert. Engage ist eine intuitive mobile App, die Serviceorganisationen mit Endkunden verbindet, um die Servicetransparenz zu erhöhen, das Kundenerlebnis zu verbessern und die Qualität der Anlagendaten sicherzustellen.

Video
ServiceMax Live: Maximize 2021

210309

Maximize is right around the corner! We’re looking forward to hearing from our customers, seeing the ServiceMax product roadmap, and jumping on the Peloton bike for a pre-event ride.

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