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Erfolgsstory
Alcon

210915

  • Life Science & Medical Equipment
  • Global

Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs. As the team looked to transform their service business into a profit center, they sought out a single, asset-centric field service management platform that would allow them to meet compliance regulations, standardize, automate, and equip engineers with the tools needed to deliver the highest level of service possible.

Erfolgsstory
MMI

210915

  • Life Science & Medical Equipment
  • EMEA

MMI is home to the first teleoperated robotic platform for suturing in open surgery with wristed microinstruments. The Symani Surgical System offers motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery. As MMI looked to launch this new technology to the market, they knew they needed a sustainable and scalable solution for the field service organization. As with many medical device companies, being able to ensure maximum system up-time and provide customers with outstanding technical support was critical to their mission and success.

Erfolgsstory
Lowry Solutions

210910

  • Information Technology & Business Services

Lowry Solutions specializes in full lifecycle traceability of customer assets, which requires sophisticated IoT platforms to power the services they provide. Lowry's previously siloed systems left them with incomplete and disparate data. As the business grew and evolved, and they diversified their products and services, Lowry knew they had to streamline and consolidate their IT systems and internal processes. At the same time, they were looking to generate additional revenue through service contracts by improving entitlement visibility while increasing customer satisfaction and operational efficiency. Lowry Solutions chose a comprehensive field service solution, delivered by Bolt Data, using Salesforce Field Service and ServiceMax Asset 360 to address the above challenges, and ultimately improve customer satisfaction.

Whitepaper
Selbst entwickeln oder kaufen?

210528

Unternehmen, die auf Salesforce Service Cloud und Salesforce Field Service setzen, sind auf dem besten Weg zur digitalen Transformation. Da sie den wachsenden Bedarf an anlagenbezogenen Funktionen wie Reparaturen im Depot, Rücksendungen, Automatisierung, Berechtigungen, Gewährleistungen und Serviceverträge erkennen, wägen Sie ab, wie Sie diese Anforderungen am besten abdecken.

Whitepaper
The Costs, Causes & Consequences of Unplanned Downtime

210422

The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

Whitepaper
Wachsende Bedeutung der Asset- und Servicedaten

210310

Asset- und Servicedaten gehören zu den wichtigsten und wertvollsten Daten, die in einer Organisation gesammelt, aggregiert und analysiert werden. Dennoch werden sie sehr häufig vernachlässigt und nur unzureichend genutzt. Servicedaten und Daten von Assets, wie Maschinen und Anlagen, haben das Potenzial, die Unternehmensbereiche miteinander zu verbinden und dazu beizutragen, die Marktposition des Unternehmens zu stärken. Der zukünftige Erfolg fortschrittlicher Geschäftsmodelle wird maßgeblich davon abhängen, ob und wie es Unternehmen gelingt, diese Daten erfolgreich zu sammeln und zu nutzen.

Datenblatt
ServiceMax Asset 360 Connect from MuleSoft

210609

Efficient field service execution increasingly depends on leveraging data across the enterprise. Typically, this data is siloed within separate systems, resulting in challenging integration projects. ServiceMax and MuleSoft have partnered to help ServiceMax easily and quickly connect this siloed data with ServiceMax Asset 360, the leading field service management solution for asset-centric companies.

Datenblatt
STÄRKEN SIE IHRE FIELD-SERVICE-LÖSUNG MIT ASSET-BEZOGENEN FUNKTIONEN

210524

Der technische Außendienst wird immer anspruchsvoller - und komplizierter. Technologische Innovationen, Kundenerwartungen, Branchendynamik und neue Geschäftsmodelle erfordern ständig neue Ansätze für die effiziente Serviceerbringung beim Kunden. ServiceMax Asset 360 für Salesforce hilft Unternehmen, die Salesforce Field Service (SFS) einsetzen, neue komplexe Service-Anwendungsfälle zu bewältigen und einen höheren Mehrwert aus ihren Implementierungen zu ziehen. Asset 360 ergänzt die führenden terminzentrierten Funktionen von Salesforce mit den anlagenbezogenen Funktionen von ServiceMax in Bereichen wie komplexe Prozesse, Ansprüchen und Anlagentransparenz.

Datenblatt
ServiceMax Connect by Jitterbit

210503

ServiceMax Connect by Jitterbit brings together the leader in asset-centric FSM and a leading enterprise integration platform to make it fast and easy to connect ServiceMax and ERP data and business flows - no code needed.

Infografik
Total Cost of Building Business Applications: How to Create a Comprehensive ROI Calculation

210730

When considering to Build vs. Buy, you must consider all implications, especially those hiding beneath the surface. We created a model to help identify and uncover how far the iceberg extends under the waterline, in other words—make the hidden cost elements visible.

Infografik
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Webinar
Visualizing Integration Impact with Alcon, ProntoForms and ServiceMax

210713

  • Life Science & Medical Equipment
  • Service Transformation
  • Productivity / Efficiency / Operation Excellence

Set your sights on the latest customer spotlight webinar with Alcon, a global eye care company. Their story about achieving digital transformation for surgical asset installation and compliance is eye-opening! Don't miss it.

Webinar
6 Things Medical Device CSOs Are Doing to Stay in Business feat. Terumo BCT

210625

  • Life Science & Medical Equipment
  • Thought Leadership
  • Service Transformation

Building off the findings in the 2021 CSO Report, Terumo BCT highlights the key features of resilient service organizations and shares recommendations on where medical device leaders should focus this year.

Webinar
Proactive Maintenance Simplified

210318

  • Recorded Webinar

While some field service providers still live “on the edge” with reactive emergency responses, most have come to recognize that proactive maintenance means predictable business and revenue, more equipment uptime, and happier customers. This livecast will provide three key strategies to achieve proactive maintenance for any service organization.

Publikation
Bain Brief: Field Service Is Changing Rapidly. Can You Keep Up?

210928

This global study explores the future of service, organization maturity, and trends across commercial, operations, and technology areas, as well as key challenges and enablers in the field service arena.

Publikation
ServiceMax als Leader im Gartner Magic Quadrant 2021 für Field Service Management eingestuft

210908

“Andere Anbieter messen sich an den Marktführern und übernehmen deren Strategien und Taktiken. Marktführer besitzen aufgrund ihr installierten Kundenbasis eine starke Position am Markt und sie beinflussen die Markttrends bei all den Kriterien, nach denen sie bewertet wurden. Die Anwender der Software von Marktführern sind oftmals der Meinung, dass sie einen Wettbewerbsvorteil gegenüber anderen in ihrer Branche haben.” *Gartner, “Magic Quadrant for Field Service Management”, 31 August 2021, Jim Robinson, Naved Rashid

Publikation
Emerging Technologies in Field Service

210421

The CTOs, innovation leaders, and field service teams that put new, cutting-edge technologies into service last year have just scratched the surface of what these digital tools can accomplish. This special version of the annual “Emerging Technologies” field service report will explore the sophistication of field service teams’ technology programs, revealing how organizations are tracking the status and reliability of their assets while meeting customer demands for service using new software and hardware.

Video
ServiceMax Live: Scale Up Your Service Business: Asset 360 Summer ‘21

210803

In our Asset 360 Summer ’21 release, we are launching features that allow asset-centric organizations to scale the field service business by improving their service teams’ efficiency and work quality.

Customer Story: Tecpetrol
Video
Customer Story: Tecpetrol

210624

  • Oil & Energy

Tecpetrol, an energy leader serving the Latin America region, has chosen ServiceMax to help them improve efficiency across their service business in areas like contractor and work order management.

Asset 360: Service Contracts (Spring 2021)
Video
Asset 360: Service Contracts (Spring '21)

210528

ServiceMax's Asset 360 for Salesforce's Service Contracts stop revenue leakage with increased visibility into warranties and contracts.

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