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Erfolgsstory
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Erfolgsstory
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Erfolgsstory
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

Whitepaper
Equipment Dealers

200825

  • Building & Construction
  • Machinery

Heavy equipment, material handling, and lift truck dealers have been instrumental in ensuring the continued operation of the international supply chain—they are essential in keeping the world running. As national economies closed, various segments of the industry were recognized as “Essential Services.” It quickly became apparent just how important this particular market segment is.

Whitepaper
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

In der Kurzfassung der Forrester-Studie und in unserem Whitepaper erfahren Sie mehr zu folgenden Themen: 1. Die Digitalisierung von industriellen Services erfordert neue Fähigkeiten - Wie der Markt bzw. neue unterschiedliche Arbeitsmodelle die Zukunft der Talentbeschaffung beeinflussen. 2. Die digitale Transformation verändert den Blickwinkel - Unternehmen fokussieren sich auf die Daten ihrer Anlagen & Geräte, um neue Erkenntnisse zu gewinnen, neue Geschäftsmodelle abzuleiten und digitale Technologien zu implementieren. 3. Vom Ziel der Unternehmen, die Lebensdauer ihrer Maschinen & Anlagen immer besser einschätzen und verlängern zu können, und wie dies zu einer höheren Kundenzufriedenheit und zu höheren Umsätzen beiträgt.

Whitepaper
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

Datenblatt
ServiceMax Asset 360 for Salesforce Field Service

200901

ServiceMax and Salesforce are joining forces to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets on the world’s #1 CRM platform. Asset 360 delivers complete visibility into assets in the field so companies can maximize performance. This new insight empowers service leaders to shift to outcome-based business strategies that propel their business forward in an age where service is a leading differentiator.

Datenblatt
ServiceMax für Distributoren von Maschinen & Geräten

200706

  • Machinery
  • Building & Construction

Distributoren, die Maschinen & Geräte von ein oder mehreren Herstellern verkaufen und vermieten, erzielen auf vermehrt standardisierten Märkten immer geringere Produktmargen. Aus diesem Grund konzentrieren sich Großhändler mehr und mehr auf den Service, um sich von der Konkurrenz abzuheben, profitabel zu wachsen und ihren Marktanteil zu erhöhen. Aber wo soll man anfangen?

Datenblatt
ServiceMax Document Generation

200403

ServiceMax Document Generation allows field service companies to dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures even when your field service personnel are offline. Powered by Nintex Drawloop.

Infografik
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Infografik
The Rise of Asset & Service Data Gravity in Oil & Gas

180720

71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

Webinar
[Innovation Series] Proactive Maintenance — Simplified

200819

Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.

Webinar
VIRTUAL FIELD SERVICE CIRCLE SUMMER SERIES 2020

200721

Across the last few months Field Service News in partnership with ServiceMax have hosted a series of in depth Think Tank sessions with a series of senior service leaders to dig deeper into the challenges and opportunities that our industry face currently.

Webinar
FSC VIRTUAL SUMMER SERIES - 3RD PARTY VS IN HOUSE SERVICE

200721

As we look at field service in this state of COVID-19, we are seeing some companies thrive, especially in the medical sector. But for most, the lockdown is causing huge strain, not only on revenue but also as companies do their best to look after their employees.

Publikation
Gartner Critical Capabilities for Field Service Management, 2020

200908

ServiceMax erzielte im neuen Gartner-Bericht in der Kategorie „Equipment-Centric: Komplexes Fallbeispiel für Service und Support“ die höchste Punktzahl (4.04/5). Gartner Critical Capabilities for Field Service Management, 2020 analysiert Funktionen von Anbieterprodukten in 9 kritischen Bereichen, eingestuft in 3 gängige Fallbeispiele.

Publikation
ServiceMax als führend im 2020 Magic Quadrant für Field Service Management eingestuft

200708

"Die Anbieterpositionen in diesem Magic Quadrant spiegeln die sich ändernden Kundenerwartungen in Bereichen wie Zusammenarbeit, Sicherheit, Geschäftsmodelle und KI-basierte Entscheidungsunterstützung für die Teile- und Arbeitsplanung wider. Achten Sie bei der Bewertung von Anbietern auf eine Kombination aus Technologie, Ökosystem und bewährten Ergebnissen." *Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, Naved Rashid, July 6th, 2020

Publikation
Spitzentechnologie im technischen Außendienst

200407

Überblick über Technologie der nächsten Generation, die die Bereitstellung und das Management von Services verändert

Video
ServiceMax Live: Asset 360 for Salesforce

200922

Asset 360 unites our asset-centric approach & decade-plus of experience with Salesforce Field Service, allowing us to help keep critical assets running for more customers across a broader set of industries.

Video
ServiceMax Live: ServiceMax Earns a Top Score

200917

We have been scored the highest in Equipment Centric: Complex Service & Support use case in Gartner’s 2020 Critical Capabilities for FSM report. Learn why we secured the highest use case score.

Customer Story: Thermo Fisher Scientific
Video
Customer Story: Thermo Fisher Scientific

200810

  • Life Science & Medical Equipment

Thermo Fisher Scientific provides analytical instruments, equipment, reagents and consumables, software and services for research, manufacturing, analysis, discovery and diagnostics.

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